Props to American Muscle.
04-08-2011, 07:03 AM
#1
5th Gear Member
Thread Starter
Join Date: Mar 2006
Location: Colorado
Posts: 2,652
Props to American Muscle.
When I first got my 06 GT, I treated AM like any other vendor on the internet or in person. What that means is that I could care less if I used them because I didnt feel they had any loyalty to me as a customer. I would have had no problem telling them back in those days where to stick it if there was a confrontation.
At this point, they have a customer for life...if they dont mess up bad that is. They always have the best prices, treat me with the utmost respect, the one time there was an issue a replacement was sent immediately, and I've been very happy with how quickly my orders come undamaged, etc. I cant say enough good about them. They dont exploit their customer base and steal install docs from forums and post as theirs, but they give their customers the opportunity to earn credit if they write install docs for them...they are simply awesome.
My latest experience was I wanted 4.10's for my '10. Yesterday, I went to a shop here in Denver that I've been loyal to for almost a decade. I gave them the opportunity to earn my business. I was frank and said here's what I want and at what cost because I knew what AM was charging for parts. It ended up with me walking out empty handed even though the parts were inches from me on the counter. I dont have loyalty to a company that overcharges me for exactly the same product, period. I not only ordered the parts from AM this morning...I ordered about 200 in dress up stuff, just because.
So mad props to AM and the crew there. They are the best and I hope they keep it up.
At this point, they have a customer for life...if they dont mess up bad that is. They always have the best prices, treat me with the utmost respect, the one time there was an issue a replacement was sent immediately, and I've been very happy with how quickly my orders come undamaged, etc. I cant say enough good about them. They dont exploit their customer base and steal install docs from forums and post as theirs, but they give their customers the opportunity to earn credit if they write install docs for them...they are simply awesome.
My latest experience was I wanted 4.10's for my '10. Yesterday, I went to a shop here in Denver that I've been loyal to for almost a decade. I gave them the opportunity to earn my business. I was frank and said here's what I want and at what cost because I knew what AM was charging for parts. It ended up with me walking out empty handed even though the parts were inches from me on the counter. I dont have loyalty to a company that overcharges me for exactly the same product, period. I not only ordered the parts from AM this morning...I ordered about 200 in dress up stuff, just because.
So mad props to AM and the crew there. They are the best and I hope they keep it up.
04-08-2011, 07:22 AM
#2
5th Gear Member
Join Date: Sep 2010
Location: IN
Posts: 2,248
Not me I order from mainly brenspeed but do business with AM, Moss Muscle, and silverhorse racing. I have had one bad experience and that was with AM. Im not going to get into the story but I have since ordered more parts from them since the bad experience. I like brenspeed b/c I always get great advice on the parts that I am buying. To me advice and information that I get from them far out ways a price savings of a few bucks.
But thats me plus I live about an hour and half from them so its just convienent for me to go with brenspeed. My opinion is not a bashing one I was just throwing in my .02. There are other companies that deserve to be on the list I just havent used them. But for the most part every company I have dealt with has been good.
But thats me plus I live about an hour and half from them so its just convienent for me to go with brenspeed. My opinion is not a bashing one I was just throwing in my .02. There are other companies that deserve to be on the list I just havent used them. But for the most part every company I have dealt with has been good.
04-08-2011, 07:42 AM
#3
Brenspeed feeds her...AM dresses her. Never had a problem, both have been great. Nuff said, except thanks to both for the great service!
2008 Vapor GT Premium
Brenspeed tuned
Pype Violators
18 DDB's 255/295 staggered
TCI shifter
Sony XAV60
Astra Hammon chin
2008 Vapor GT Premium
Brenspeed tuned
Pype Violators
18 DDB's 255/295 staggered
TCI shifter
Sony XAV60
Astra Hammon chin
04-08-2011, 07:47 AM
#4
5th Gear Member
Thread Starter
Join Date: Mar 2006
Location: Colorado
Posts: 2,652
Not me I order from mainly brenspeed but do business with AM, Moss Muscle, and silverhorse racing. I have had one bad experience and that was with AM. Im not going to get into the story but I have since ordered more parts from them since the bad experience. I like brenspeed b/c I always get great advice on the parts that I am buying. To me advice and information that I get from them far out ways a price savings of a few bucks.
But thats me plus I live about an hour and half from them so its just convienent for me to go with brenspeed. My opinion is not a bashing one I was just throwing in my .02. There are other companies that deserve to be on the list I just havent used them. But for the most part every company I have dealt with has been good.
But thats me plus I live about an hour and half from them so its just convienent for me to go with brenspeed. My opinion is not a bashing one I was just throwing in my .02. There are other companies that deserve to be on the list I just havent used them. But for the most part every company I have dealt with has been good.
An interesting note to my story is that the shop I trusted locally which I am disenchanted with now...AM had tech notes on their website about the need for a different pinion bearing starting with the 2010 models from the regular install kit. When I brought this to the attention of the guy at the local shop, he totally dismissed me like I didnt know what I was talking about. I confirmed from other sources that indeed a different bearing is required. So instead of getting into an argument with the guy, I let my wallet do the talking for me.
04-08-2011, 08:21 AM
#6
3rd Gear Member
Join Date: Dec 2009
Location: TN
Posts: 671
NEVER have I ever had one bad experience with AM! Yesterday I received my painted CDC classic chin spoiler and it looks great! I received it in the usual two days it takes to get stuff from them. Chris from AM, if your reading this....this is why I keep coming back. And please pass this along to administration.
*Fast shipping
*Real time inventory on the website
*Easy returns. Only returned something once out of the thousands I've spent.
*Competitive Pricing. Not the cheapest but I will pay for fast shipping and OUTSTANDING customer service any day over saving a few bucks only to wonder if I will ever get something or if it will be as advertised. You guys over and over have earned my trust.
*Your webmaster there is the best! Easy to navigate. Great photos and enlargements help make my decisions.
Keep up the good work!!!
*Fast shipping
*Real time inventory on the website
*Easy returns. Only returned something once out of the thousands I've spent.
*Competitive Pricing. Not the cheapest but I will pay for fast shipping and OUTSTANDING customer service any day over saving a few bucks only to wonder if I will ever get something or if it will be as advertised. You guys over and over have earned my trust.
*Your webmaster there is the best! Easy to navigate. Great photos and enlargements help make my decisions.
Keep up the good work!!!
04-08-2011, 01:35 PM
#8
But thats me plus I live about an hour and half from them so its just convienent for me to go with brenspeed. My opinion is not a bashing one I was just throwing in my .02. There are other companies that deserve to be on the list I just havent used them. But for the most part every company I have dealt with has been good.
is this yours?
04-08-2011, 01:37 PM
#9
oh, and if you subscribe to the AM newsletter - i saw today, a free banner with any purchase over $100.. 
FreeBanner0509 - code @ checkout
ends April 22nd...
AM has been decent with me.. had a big problem with silverhorse racing's black powdercoated grille i got from them, they took em back twice.. money back.. quick.. all good here...
FreeBanner0509 - code @ checkout
ends April 22nd...
AM has been decent with me.. had a big problem with silverhorse racing's black powdercoated grille i got from them, they took em back twice.. money back.. quick.. all good here...
Last edited by MeanStang08; 04-08-2011 at 01:41 PM.
