Tanner05

I took my Mustang in to the dealership for transmission work in mid May. 3rd and 5th gear were pretty hard to get into and 5th grinded frequently.
Anyway took them 5 weeks to "fix" my car.
I was extremely happy to have it back. 3rd and 5th were a little stiff, but I thought that might be normal. Overall the transmission felt much tighter, though, in a good way.
I drove it Saturday up to a Mustang show. It kicked out of 5th gear no less than 5 times. Its never done that before.

So what do I do now?
Can I take it to another dealership?
The customer service at the first dealer was terrible and I got into it with them multiple times during the 5 weeks they had my car. Anyway advice on my situation?

Blacksmoke

You always have the option to take it to another dealership.
Many people do this when they have trouble with service.

2005Redfire6

I would take it to another stealership...

scottybaccus

The time frame is not surprising. Spare parts are last to enter the market behind a new model. Try a new dealer and be clear that you expect throrough testing before declaring the issue resolved. Expect a loaner and document every conversation. Many states have good Lemon Laws for cronic problems, but they require that you have detailed history of the exchange with the dealer(s).

kevinmalec

Sorry to hear about the issue in 5th gear. Did you have to pay for the transmission work or was it under warranty?

pdonket

I'd shoot for another dealer and try that. Five weeks is pretty terrible, and especially to still be having problems..that's bad.

Hopefully another dealer can better serve you! Sorry to hear about the crappy situation though Tanner! I hope it'll get fixed up quickly

Lifter583

I would call another dealer...talk to the service manager and explain the situation...I have found that dealers are more then willing to make their competitors look bad in resolving a situation that the other guy didn’t…

otbiker

As to jumping out of gear, likely the linkage/cable needs to be properly adjusted...

Tanner05

OK that's good to hear. Ill be taking it up to one of dealers in Tulsa then. It was under warranty, will they have to open another claim for this problem?

vbstang13

Sorry to hear about your troubles, I would think that by taking your car to a different dealer they would open up a new claim.
Where you a spectator at the show or did you enter your car?