Blue Oval Industries... Buyer Beware
07-08-2009, 01:55 PM
#21
6th Gear Member
Join Date: Mar 2007
Location: Chicago, IL
Posts: 6,169
I am putting BOI at the top of my list of Do Not Buy From. RPMOutlet held the number 1 spot for 2 years now they are number 2 and BOI has taken number 1 lol
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After hearing this story I wanna go beat the living **** out of the owner.
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After hearing this story I wanna go beat the living **** out of the owner.
Last edited by Mustang3GT07; 07-08-2009 at 01:57 PM.
07-08-2009, 01:57 PM
#22
Yeah, that's pretty funny lol!!!!!!
But I must say, I have ordered from BOI and my stuff came without any problems. I don't think they sent the tracking number until a few days after I placed the order....but that's about it from my personal experience.
It's too bad this isn't the first time I've read about ****ty customer service at BOI, though.
But I must say, I have ordered from BOI and my stuff came without any problems. I don't think they sent the tracking number until a few days after I placed the order....but that's about it from my personal experience.
It's too bad this isn't the first time I've read about ****ty customer service at BOI, though.
07-08-2009, 02:24 PM
#23
5th Gear Member
Join Date: Nov 2005
Location: MN
Posts: 4,412
If i was BOI i would not have taken the intake back.. Your Friend called with the PART# thats his problem he did his research wrong. It would be Different if BOI Looked up his car and sent him the wrong item.. Then i can see them waiving the restocking fee. Your Friend was Dumb, Should have let the business do the research so THEY Are liable...
I Completely agree that BOI was out of line how they acted, it should have been a simple im sorry its our policy, pay restocking or resell it on ebay!!!!
I wonder why they decided to take it back after they found out he was in the Army??
I Completely agree that BOI was out of line how they acted, it should have been a simple im sorry its our policy, pay restocking or resell it on ebay!!!!
I wonder why they decided to take it back after they found out he was in the Army??
07-08-2009, 03:50 PM
#24
5th Gear Member
Join Date: Aug 2006
Location: same as you.
Posts: 3,287
I am a sales and customer service manager for a company. I will offer you a 30 day return window before I charge any sort of restocking fee. That gives people more than enough time to open the packages and ensure what they got is what they wanted. Mistakes happen and you can't expect to charge people that kind of money when they do.
07-08-2009, 04:18 PM
#25
TECH SAVANT
Join Date: Dec 2006
Location: Saint Augustine, FL
Posts: 10,938
I had a similar experience with them when I bought my headlights a in early 2007. It was not as big an issue as the OP revealed--but they were real BIG dicks on the phone, which got them on my "never again" list...
07-08-2009, 05:30 PM
#27
4th Gear Member
Join Date: May 2009
Location: MO
Posts: 1,030
Wow what a mess. Sounds like both are in the wrong a little, but bad customer service is inexcusable. He should have paid the restocking fee for his mistake if that is their policy, and they shouldnt have acted like they arent running a business, so instead of him paying for his small mistake, they are now paying for their much larger mistake.
