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Two weeks ago I ordered a part from Blue Oval Industries in VA. I ordered the part over the phone by calling and asking if they had it in stock (I already knew the part number). I was told it was in stock and asked if I wanted to proceed with the purchase. I gave a CC number and that was the end of the call. I received the intake two days later without problem. During the shipping time I realized that I had ordered the wrong part and it was not what I wanted. So I took it (unopened) back to UPS and expected to ship it back to BOI with no problems except having to eat the shipping cost. I was ok with that.

I called them up and spoke to a man and asked what the procedure was and I was informed of a 15% restocking fee. I then asked him what that would cost on my item, 79$. I was floored. I asked him if there was anyway we could waive that or me pay like 20$ or something like that since the package was unopened. He refused and told me it was my responsibility to read the return policy. I replied,"read it where ?'. He then informed me it was on their website and on ebay auctions. I informed him that I didn't buy it via either of those avenue's of purchase and I should have been informed of this over the phone. It then got ugly. He asked me "what, are we supposed to tell every person that orders from us over the phone?". I was shocked that he even said that. Maybe I'm wrong but that sounds like a good idea to me. He said, "how am I supposed to pay the person to sell the item, ship it, receive it, and restock it?". I said I understand, but that doesn't cost 80$. Plus, what if it was a 10$ item in the same size box (because it wasn't large) doesn't that take the same amount of work? After constantly refusing to work with me I got angry and cursed a little (no calling names), and he hung up on me.

I called back and was made a mockery of. He asked ,"can I put you on speaker phone so all my employees can see the **** I have to deal with on a daily basis?". Shocked, I said, 'sure I don't give a crap.'. I tried to be calm and inform him that I was a veteran and try to win some respect or something so he would believe me. He then began to insult me by saying my daddy didn't raise me right using fowl language over the phone and calling me a liar because anyone in the military knows not to cuss like that! I was like, WTF, have you ever been in the military. Even chaplains cuss from time to time. Anyways, after a heated debate over my past purchase history and my military service I was hung up on again. I called back two more times and received the same abuse. Finally I called one more time and he agreed to a full refund but I had to fax him my release papers from the ARMY so he would believe me. After driving all the way back home to get my form DD-214, I faxed it to him and left UPS. I called about 20 minutes later to make sure he got it. As soon as he answered the phone I said, "thank you sir for understanding" and he just let me have it. Calling me a "****ty American" and "they must let any trash in the army these days, I can believe your an E5 you low life", "you are the reason America is in the shape its in today.". I then tried to get off the phone while constantly saying thank you and he continued to harass me. Finally I hung up the phone and that was the end of it. Two weeks later I finally get my refund after it had been sitting at their shop for a week. By the way, did I mention this was the owner of the company the whole time?

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