My Displeasure with MGW LTD.
02-19-2010, 02:48 PM
#11
3rd Gear Member
Join Date: Sep 2006
Location: Ohio
Posts: 560
That sucks, should defiantly give you he shipping money back. Not to rub it in, but I just ordered a part from American Muscle Fri. 02-19-10 @ 11:50am, and just got my confirmation email saying it was shipped Fri. 02-19-10 @ 3:35PM. Shoulda went with the tri-ax from them and you'd all ready have your S/T. j/k. You have a right to be upset, I know I would be.
02-19-2010, 03:45 PM
#12
5th Gear Member
Join Date: Mar 2008
Location: NJ
Posts: 2,312
That sucks, should defiantly give you he shipping money back. Not to rub it in, but I just ordered a part from American Muscle Fri. 02-19-10 @ 11:50am, and just got my confirmation email saying it was shipped Fri. 02-19-10 @ 3:35PM. Shoulda went with the tri-ax from them and you'd all ready have your S/T. j/k. You have a right to be upset, I know I would be.
02-20-2010, 12:32 AM
#13
1st Gear Member
Join Date: Aug 2009
Location: Michigan
Posts: 56
Yeahhhhh but you can't beat a mgw 
it's the shiit
it's the shiit
02-20-2010, 01:34 AM
#14
But you live no further than 2 hours from AM...lol and yea, with these freak snow storms, things have been hectic for companies. But MGW makes a quality product and they have professional customer service, which they have no displayed. I wouldnt start a thread bashing customer service of a company until i would have the chance to present my case to them and see what their response is. if its better than what i could have hoped for, then praise...but i would never post something bad about a company until you give them a chance to fix it.
02-20-2010, 09:38 AM
#15
6th Gear Member
Join Date: Mar 2007
Location: Slidell, Louisiana
Posts: 5,726
It's funny you should say that. I sent them an email, and got a call from them. In a nutshell, the same thing that you just said, was explained to me.
And........
Just to make me happy and keep my business, all shipping was refunded.
I was actually blown away by this. Now that is customer service. I was wrong, but they still treated me like I was right!!
I wish I could change the title to this thread now.
And........
Just to make me happy and keep my business, all shipping was refunded.
I was actually blown away by this. Now that is customer service. I was wrong, but they still treated me like I was right!!
I wish I could change the title to this thread now.
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