First and last order from American Muscle
01-01-2010, 02:07 PM
#1
Thread Starter
Join Date: May 2006
Location:
Posts: 2
First and last order from American Muscle
Just starting to mod my first mustang. I ordered the V6 dual exhaust adapter using America Muscle's recommendation. My tech went to install it and we noticed the adapters did not line up correctly. I submitted a request for return and was denied because I opened the box! How else was I supposed to know if they fit unless I opened the box? Nothing was connected, I understand denying a return if someone attached the kit but this never touched metal. I think it's poor customer service to deny a return based on an open box not to mention the part YOU recommended didn't line up. There are too many mustang parts companies like StreetSideAuto to have to put up with this...and like I said I was just starting to mod so for $124.99 it's AM's loss.
01-01-2010, 07:21 PM
#3
4th Gear Member
Join Date: Sep 2009
Location: Michigan
Posts: 1,830
I agree. Ive heard nothing but good things about AM and have had no issues myself. Sounds like it may just have been bad luck... AMNick may be able to help somehow?? Try PM'ing him. That is his username, AMNick, by the way.
01-03-2010, 08:47 AM
#5
5th Gear Member
Join Date: Jun 2009
Location: Texas
Posts: 2,397
Just starting to mod my first mustang. I ordered the V6 dual exhaust adapter using America Muscle's recommendation. My tech went to install it and we noticed the adapters did not line up correctly. I submitted a request for return and was denied because I opened the box! How else was I supposed to know if they fit unless I opened the box? Nothing was connected, I understand denying a return if someone attached the kit but this never touched metal. I think it's poor customer service to deny a return based on an open box not to mention the part YOU recommended didn't line up. There are too many mustang parts companies like StreetSideAuto to have to put up with this...and like I said I was just starting to mod so for $124.99 it's AM's loss.
Yeah sounds like you got some noob at AM that didn't know what they were talking about. they returned some clear blinkers for me twice that i had opened both times AND the damn parts were correct both times, I was a tool and thought they sent the wrong thing.
01-03-2010, 11:51 AM
#6
3rd Gear Member
Join Date: Sep 2008
Location: Upstate
Posts: 783
Yeah AM was great about returning a defective antenna I had. I actually just emailed customer service with pictures on how the adapter didn't match up, and they helped me quickly and kindly. This is probably just a little mishap, and I'm sure if you try to contact AMNick or another representative, your problem will be solved.
