I wish I had more Hands..
11-19-2011, 11:34 AM
#1
2nd Gear Member
Thread Starter
Join Date: Oct 2011
Location: Woodstock, GA
Posts: 485
I wish I had more Hands..
So I could give American Muscle 4 thumbs up!
Even the best can have something go wrong, but it's how you handle the issue that matters. Just wanted to share my experience and give them the credit publicly they deserve.
Had a wheel/tire package come in from them, TPMS sensors mounted as well. Short and sweet - wrong model car TPMS sensors. AM worked with me to solve the problem immediately. When I had my Ford dealership verify this for me and provided this information to AM, they sent the right ones out immediately and are crediting me for the install that I had done at Ford to get the wrong ones out and the new ones installed. (The new ones work perfectly btw). Would also add this wasn't AM's fault directly but whoever mounts/balances for them. (Wave stern finger..)
Thanks again - props to Karen in Customer Service for handling this from A to Z. Think I'm parked now for my 'Stang shopping...
Jason
Even the best can have something go wrong, but it's how you handle the issue that matters. Just wanted to share my experience and give them the credit publicly they deserve.
Had a wheel/tire package come in from them, TPMS sensors mounted as well. Short and sweet - wrong model car TPMS sensors. AM worked with me to solve the problem immediately. When I had my Ford dealership verify this for me and provided this information to AM, they sent the right ones out immediately and are crediting me for the install that I had done at Ford to get the wrong ones out and the new ones installed. (The new ones work perfectly btw). Would also add this wasn't AM's fault directly but whoever mounts/balances for them. (Wave stern finger..)
Thanks again - props to Karen in Customer Service for handling this from A to Z. Think I'm parked now for my 'Stang shopping...
Jason
11-22-2011, 11:07 AM
#2
So I could give American Muscle 4 thumbs up!
Even the best can have something go wrong, but it's how you handle the issue that matters. Just wanted to share my experience and give them the credit publicly they deserve.
Had a wheel/tire package come in from them, TPMS sensors mounted as well. Short and sweet - wrong model car TPMS sensors. AM worked with me to solve the problem immediately. When I had my Ford dealership verify this for me and provided this information to AM, they sent the right ones out immediately and are crediting me for the install that I had done at Ford to get the wrong ones out and the new ones installed. (The new ones work perfectly btw). Would also add this wasn't AM's fault directly but whoever mounts/balances for them. (Wave stern finger..)
Thanks again - props to Karen in Customer Service for handling this from A to Z. Think I'm parked now for my 'Stang shopping...
Jason
Even the best can have something go wrong, but it's how you handle the issue that matters. Just wanted to share my experience and give them the credit publicly they deserve.
Had a wheel/tire package come in from them, TPMS sensors mounted as well. Short and sweet - wrong model car TPMS sensors. AM worked with me to solve the problem immediately. When I had my Ford dealership verify this for me and provided this information to AM, they sent the right ones out immediately and are crediting me for the install that I had done at Ford to get the wrong ones out and the new ones installed. (The new ones work perfectly btw). Would also add this wasn't AM's fault directly but whoever mounts/balances for them. (Wave stern finger..)
Thanks again - props to Karen in Customer Service for handling this from A to Z. Think I'm parked now for my 'Stang shopping...
Jason
Thank you for taking the time to write that up, Jason!
We appreciate the shout-out and your support/patronage!
Karen is a valuable asset to our customer service team and I'm glad to hear she was able to get your situation resolved so quickly and smoothly.
I hope you don't mind but I forwarded this to her!
Thanks again for posting, Jason!
Have a wonderful holiday!
11-22-2011, 12:26 PM
#3
2nd Gear Member
Thread Starter
Join Date: Oct 2011
Location: Woodstock, GA
Posts: 485
Thank you for taking the time to write that up, Jason!
We appreciate the shout-out and your support/patronage!
Karen is a valuable asset to our customer service team and I'm glad to hear she was able to get your situation resolved so quickly and smoothly.
I hope you don't mind but I forwarded this to her!
Thanks again for posting, Jason!
Have a wonderful holiday!
We appreciate the shout-out and your support/patronage!
Karen is a valuable asset to our customer service team and I'm glad to hear she was able to get your situation resolved so quickly and smoothly.
I hope you don't mind but I forwarded this to her!
Thanks again for posting, Jason!
Have a wonderful holiday!
Jason
11-23-2011, 01:32 PM
#4
She was very happy to hear that you were so appreciative of her assistance!
Have a safe/happy Holiday!
Cheers!
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