Myself and many Mustang friends will never order from AM again *please read*
02-27-2018, 06:26 PM
#1
Thread Starter
Join Date: Feb 2018
Location: Florida
Posts: 2
Myself and many Mustang friends will never order from AM again *please read*
So,
I've ordered thousands of dollars worth of stuff from American Muscle within the past few years, and my friends nor I will ever be ordering again. Before I explain why I don't recommend it. My only off day is Thursday, so I ordered an exhaust part on Sunday that advertised FREE 2-day shipping. Giving the benefit of the doubt, I expected it to come Wednesday due to the possibility of it not actually shipping until Monday. Well, it shipped late Monday, and I got a notification that the shipping company didn't sort it properly and there will be a delay. So, I called AM and they said there was nothing they could do. They wouldn't even compensate the shipping charge for me to have to order a new one with $118 overnight shipping fee. The customer service rep was very nice, but I will never order with them after this.
Why I don't recommend anyone else ordering from them? Their customer service has gone down over the past year or so. I'm not sure what changed, but I was always satisfied with them until this. I've heard similar complaints by friends.
My Mustang club was recently hooked up with a code for LMR, and we will all be ordering with them from now on.
I've ordered thousands of dollars worth of stuff from American Muscle within the past few years, and my friends nor I will ever be ordering again. Before I explain why I don't recommend it. My only off day is Thursday, so I ordered an exhaust part on Sunday that advertised FREE 2-day shipping. Giving the benefit of the doubt, I expected it to come Wednesday due to the possibility of it not actually shipping until Monday. Well, it shipped late Monday, and I got a notification that the shipping company didn't sort it properly and there will be a delay. So, I called AM and they said there was nothing they could do. They wouldn't even compensate the shipping charge for me to have to order a new one with $118 overnight shipping fee. The customer service rep was very nice, but I will never order with them after this.
Why I don't recommend anyone else ordering from them? Their customer service has gone down over the past year or so. I'm not sure what changed, but I was always satisfied with them until this. I've heard similar complaints by friends.
My Mustang club was recently hooked up with a code for LMR, and we will all be ordering with them from now on.
02-27-2018, 06:45 PM
#2
4th Gear Member
Join Date: Dec 2008
Location: LA
Posts: 1,309
It was your choice to order a new one with overnight shipping, your bad. AM did their part and got the part to the shipping company on time. It was the shipping company's fault, not AM. I don't see the problem here.
03-31-2018, 12:20 PM
#5
Administrator
Join Date: Dec 2003
Location: Southern California
Posts: 25,949
Notice the this guy joined only to complain about one issue from AM after numerous satisfied purchases. Then explains that AM did their job, but the shipping company delayed his order.
I give this thread zero stars.
I give this thread zero stars.
04-01-2018, 08:52 PM
#7
AM 'sponsors' this forums & others, but the inly person I have seen from AM around was Alex, & that was almost 2 years ago!
Haven't heard 1 thing from AM or a rep since...
I gave up trying to get customer service from them after 6 months of getting crap from them,
don't stick up for lousy, shady businesses
& i will keep saying so, even when other users tell to stop, just because.
Haven't heard 1 thing from AM or a rep since...
I gave up trying to get customer service from them after 6 months of getting crap from them,
don't stick up for lousy, shady businesses
& i will keep saying so, even when other users tell to stop, just because.
Thread
Thread Starter
Forum
Replies
Last Post
FlyboyMustang
2005-2014 Mustangs
26
05-20-2012 03:42 PM
mustang0672
2005-2014 Mustangs
34
12-11-2011 09:06 PM
JT76
Street/Strip
22
01-01-2011 11:52 AM
AMNick
AmericanMuscle.com
0
08-01-2008 03:21 PM