Scott Drake "quality"
03-23-2011, 05:48 AM
#84
6th Gear Member
Join Date: May 2009
Location: PA
Posts: 5,232
03-23-2011, 11:32 AM
#85
4th Gear Member
Thread Starter
Join Date: Aug 2007
Location: Socal
Posts: 1,235
I think he was eluding to the same thing I was. Body work looks to be already done. Showing a gap afterward means nothing really. But I think you know that as I've already pointed that out to you once. I can't expect sheetmetal to fit that great honestly. But it would be really nice if the manufacturer would stop making the sheet metal out of recycled woks. The metal they use is garbage. Start a roset weld in the center on the base material, then circle around and the new metal literally explodes because it's full of contaminants. Grind before hand all you like, it's IN the metal
03-23-2011, 02:28 PM
#86
Join Date: Mar 2011
Location: Nevada
Posts: 1
Hello my name is Joe Johnston, I am the Director of Sales and Marketing for Drake Automotive Group (Scott Drake). We are familiar with the owner of CPR Street Machines, we have been reviewing this thread and the other threads that cpr street machines has posted on this site and others.
“CPR” did request to return his current inventory to us. As part of our company policy and the standard of most company policies within our industry, we allow a stock adjustment return with an offsetting order. I offered this to "CPR" and he declined. We did however take an extra step to have a very satisfied dealer in the area contact "CPR" and offer to buy the product. Apparently "CPR" did not follow up with them.
We stock over 9,000 parts for Ford Mustangs! Of those we own thousands of proprietary tools for specific parts and also produce many parts off original Ford tooling. A necessary process in order to manufacture the best parts for these 40 year old cars. It’s an investment that must be made and we are and have been willing to make it. We manufacture many parts in the USA and overseas. We also carry products and distribute products from many other brand name manufacturers. We are also an OEM supplier to Ford and Shelby. We have parts on the new Boss 302, GT500 and others.
In many of our products you will see our name stamped or cast into the part to signify that it is in fact one of our parts made from our tooling. We also purchase and distribute parts from other manufacturers that make some parts for Mustangs, as well as restoration parts for Corvettes, Camaros and others. No different than other businesses. Many of these parts we carry are to help us compete in various different categories, price points and meet customer demands. We signify these parts in many cases buy listing them as “economy” or “show quality”. Our economy parts retail at a third to half as much of what a show quality part costs. Some customers have asked for these different levels in order to compete in the marketplace.
In instances where we have a defective part, we always stand behind our products. We are the ONLY manufacturer in the restoration market who offers a 30 day no questions asked warranty to consumers.
We have been in business over 30 years supporting Mustang enthusiasts thoughout the US, North America and around the world that love our parts just as much as we do. We take care of hundreds of happy customer’s everyday and support businesses both large and small around the world.
While we can’t make everyone happy all of the time, we still work very hard at it. In the case of "CPR" he is using this forum and others as a way to express his thoughts and opinions and he is certainly free to do so. We on the other hand will use our time and the input posted to improve upon our products and focus on future offerings for the Mustang community.
Thank you for our support!
“CPR” did request to return his current inventory to us. As part of our company policy and the standard of most company policies within our industry, we allow a stock adjustment return with an offsetting order. I offered this to "CPR" and he declined. We did however take an extra step to have a very satisfied dealer in the area contact "CPR" and offer to buy the product. Apparently "CPR" did not follow up with them.
We stock over 9,000 parts for Ford Mustangs! Of those we own thousands of proprietary tools for specific parts and also produce many parts off original Ford tooling. A necessary process in order to manufacture the best parts for these 40 year old cars. It’s an investment that must be made and we are and have been willing to make it. We manufacture many parts in the USA and overseas. We also carry products and distribute products from many other brand name manufacturers. We are also an OEM supplier to Ford and Shelby. We have parts on the new Boss 302, GT500 and others.
In many of our products you will see our name stamped or cast into the part to signify that it is in fact one of our parts made from our tooling. We also purchase and distribute parts from other manufacturers that make some parts for Mustangs, as well as restoration parts for Corvettes, Camaros and others. No different than other businesses. Many of these parts we carry are to help us compete in various different categories, price points and meet customer demands. We signify these parts in many cases buy listing them as “economy” or “show quality”. Our economy parts retail at a third to half as much of what a show quality part costs. Some customers have asked for these different levels in order to compete in the marketplace.
In instances where we have a defective part, we always stand behind our products. We are the ONLY manufacturer in the restoration market who offers a 30 day no questions asked warranty to consumers.
We have been in business over 30 years supporting Mustang enthusiasts thoughout the US, North America and around the world that love our parts just as much as we do. We take care of hundreds of happy customer’s everyday and support businesses both large and small around the world.
While we can’t make everyone happy all of the time, we still work very hard at it. In the case of "CPR" he is using this forum and others as a way to express his thoughts and opinions and he is certainly free to do so. We on the other hand will use our time and the input posted to improve upon our products and focus on future offerings for the Mustang community.
Thank you for our support!
03-23-2011, 03:44 PM
#87
4th Gear Member
Thread Starter
Join Date: Aug 2007
Location: Socal
Posts: 1,235
Hello my name is Joe Johnston, I am the Director of Sales and Marketing for Drake Automotive Group (Scott Drake). We are familiar with the owner of CPR Street Machines, we have been reviewing this thread and the other threads that cpr street machines has posted on this site and others.
We have been in business over 30 years supporting Mustang enthusiasts thoughout the US, North America and around the world that love our parts just as much as we do. We take care of hundreds of happy customer’s everyday and support businesses both large and small around the world.
While we can’t make everyone happy all of the time, we still work very hard at it. In the case of "CPR" he is using this forum and others as a way to express his thoughts and opinions and he is certainly free to do so. We on the other hand will use our time and the input posted to improve upon our products and focus on future offerings for the Mustang community.
Thank you for our support!
While we can’t make everyone happy all of the time, we still work very hard at it. In the case of "CPR" he is using this forum and others as a way to express his thoughts and opinions and he is certainly free to do so. We on the other hand will use our time and the input posted to improve upon our products and focus on future offerings for the Mustang community.
Thank you for our support!
03-23-2011, 04:14 PM
#88
4th Gear Member
Join Date: Sep 2006
Location: 1984
Posts: 1,188
CPR is not the only one who has voiced concerns about SDs declining quality. I try not to use repo parts at all so I have little experience with their products. But I've been following this thread and was wondering if the problem isn't the suppliers. Where there's smoke there's fire.
When I was in the Navy we used to be served meat that was marked USDA PRIME BEEF. Nothing could have been further from the truth, it was like shoe leather. Something happened to that beef from the time the government contracted for it to the time it went into our mouths. I have no doubt the Navy was paying for prime, and being ripped off.
My point is that Drake is probably like the Navy, contracting for parts that are supposed to meet a certain set of specifications and receiving inventory that doesn't quite measure up in both obvious (cracks) and subtle (contaminated metal) ways.
As a business they have to try and sell what they get and yet protect their reputation. It's a tough racket. I'd be highly interested to know how much effort is put into ensuring that received parts meet the contracted specs. I think some of this conflict can be attributed to the sucking sound coming from overseas.
When I was in the Navy we used to be served meat that was marked USDA PRIME BEEF. Nothing could have been further from the truth, it was like shoe leather. Something happened to that beef from the time the government contracted for it to the time it went into our mouths. I have no doubt the Navy was paying for prime, and being ripped off.
My point is that Drake is probably like the Navy, contracting for parts that are supposed to meet a certain set of specifications and receiving inventory that doesn't quite measure up in both obvious (cracks) and subtle (contaminated metal) ways.
As a business they have to try and sell what they get and yet protect their reputation. It's a tough racket. I'd be highly interested to know how much effort is put into ensuring that received parts meet the contracted specs. I think some of this conflict can be attributed to the sucking sound coming from overseas.
03-23-2011, 05:15 PM
#89
2nd Gear Member
Join Date: Sep 2009
Location: florida
Posts: 183
Hello my name is Joe Johnston, I am the Director of Sales and Marketing for Drake Automotive Group (Scott Drake). We are familiar with the owner of CPR Street Machines, we have been reviewing this thread and the other threads that cpr street machines has posted on this site and others.
“CPR” did request to return his current inventory to us. As part of our company policy and the standard of most company policies within our industry, we allow a stock adjustment return with an offsetting order. I offered this to "CPR" and he declined. We did however take an extra step to have a very satisfied dealer in the area contact "CPR" and offer to buy the product. Apparently "CPR" did not follow up with them.
We stock over 9,000 parts for Ford Mustangs! Of those we own thousands of proprietary tools for specific parts and also produce many parts off original Ford tooling. A necessary process in order to manufacture the best parts for these 40 year old cars. It’s an investment that must be made and we are and have been willing to make it. We manufacture many parts in the USA and overseas. We also carry products and distribute products from many other brand name manufacturers. We are also an OEM supplier to Ford and Shelby. We have parts on the new Boss 302, GT500 and others.
In many of our products you will see our name stamped or cast into the part to signify that it is in fact one of our parts made from our tooling. We also purchase and distribute parts from other manufacturers that make some parts for Mustangs, as well as restoration parts for Corvettes, Camaros and others. No different than other businesses. Many of these parts we carry are to help us compete in various different categories, price points and meet customer demands. We signify these parts in many cases buy listing them as “economy” or “show quality”. Our economy parts retail at a third to half as much of what a show quality part costs. Some customers have asked for these different levels in order to compete in the marketplace.
In instances where we have a defective part, we always stand behind our products. We are the ONLY manufacturer in the restoration market who offers a 30 day no questions asked warranty to consumers.
We have been in business over 30 years supporting Mustang enthusiasts thoughout the US, North America and around the world that love our parts just as much as we do. We take care of hundreds of happy customer’s everyday and support businesses both large and small around the world.
While we can’t make everyone happy all of the time, we still work very hard at it. In the case of "CPR" he is using this forum and others as a way to express his thoughts and opinions and he is certainly free to do so. We on the other hand will use our time and the input posted to improve upon our products and focus on future offerings for the Mustang community.
Thank you for our support!
“CPR” did request to return his current inventory to us. As part of our company policy and the standard of most company policies within our industry, we allow a stock adjustment return with an offsetting order. I offered this to "CPR" and he declined. We did however take an extra step to have a very satisfied dealer in the area contact "CPR" and offer to buy the product. Apparently "CPR" did not follow up with them.
We stock over 9,000 parts for Ford Mustangs! Of those we own thousands of proprietary tools for specific parts and also produce many parts off original Ford tooling. A necessary process in order to manufacture the best parts for these 40 year old cars. It’s an investment that must be made and we are and have been willing to make it. We manufacture many parts in the USA and overseas. We also carry products and distribute products from many other brand name manufacturers. We are also an OEM supplier to Ford and Shelby. We have parts on the new Boss 302, GT500 and others.
In many of our products you will see our name stamped or cast into the part to signify that it is in fact one of our parts made from our tooling. We also purchase and distribute parts from other manufacturers that make some parts for Mustangs, as well as restoration parts for Corvettes, Camaros and others. No different than other businesses. Many of these parts we carry are to help us compete in various different categories, price points and meet customer demands. We signify these parts in many cases buy listing them as “economy” or “show quality”. Our economy parts retail at a third to half as much of what a show quality part costs. Some customers have asked for these different levels in order to compete in the marketplace.
In instances where we have a defective part, we always stand behind our products. We are the ONLY manufacturer in the restoration market who offers a 30 day no questions asked warranty to consumers.
We have been in business over 30 years supporting Mustang enthusiasts thoughout the US, North America and around the world that love our parts just as much as we do. We take care of hundreds of happy customer’s everyday and support businesses both large and small around the world.
While we can’t make everyone happy all of the time, we still work very hard at it. In the case of "CPR" he is using this forum and others as a way to express his thoughts and opinions and he is certainly free to do so. We on the other hand will use our time and the input posted to improve upon our products and focus on future offerings for the Mustang community.
Thank you for our support!
" Thank you for our support " I thought it was "your support"!
Last edited by ic237; 03-23-2011 at 08:18 PM.
03-23-2011, 07:35 PM
#90
2nd Gear Member
Join Date: Aug 2009
Location: NH
Posts: 476
While we all appreciate your commitment to the classic Mustang's lets face facts, its not a public service...its a business. As such it needs to be profitable. Your business, like many others has clearly cut corners in pursuit of the bottom line that has damaged the reputation of your company.
We all know the discruntled customer always yell's louder its clear that this group represents a fair crosssection of classic Mustang owners that are not satisfied with your products or service. I don't see anyone coming to your aid. I hope within your well rehersed reply there is actualy somone who is looking at the long term growth strategy of your company and understanding quality is non negotiable.
Anyone with any common sense knows a 30 day "no questions asked" replacement isn't worth the paper its printed on when your talking about restoration parts. Perhaps Chip Foose will appreciate it but for the rest of the people buying your parts and taking longer then 7 days to Overhaul a car find it insulting and useless.
If your selling a quality product, why not back it up with a quality 1 year warrenty on non mechanical products???? A window crank, gas cap, window trim ect don't do anything but sit there and look pretty so where's the issue? Seems like some of these parts are made to expire and be replaced over and over again as a sales strategy. The color bars on the gas caps remind me of my electric toothbrush...90 days and it lets you know you need to replace it.
While your prices are not outragous, your not giving them away either. I expect that for my $54 I will get more then 3 months and 150 miles out of a gas cap before it discolors and the plastic lens cracks. Lucky for me my dealer backed me up 3 months later with no help from Drake. I'd be amazed if that cap cost more then $8 to mass produce and I'd rather you charge me $62 and double the amount you invest in quality materials.
Good luck to your company, I hope you guys pull it back together for the good of the Mustang community.
We all know the discruntled customer always yell's louder its clear that this group represents a fair crosssection of classic Mustang owners that are not satisfied with your products or service. I don't see anyone coming to your aid. I hope within your well rehersed reply there is actualy somone who is looking at the long term growth strategy of your company and understanding quality is non negotiable.
Anyone with any common sense knows a 30 day "no questions asked" replacement isn't worth the paper its printed on when your talking about restoration parts. Perhaps Chip Foose will appreciate it but for the rest of the people buying your parts and taking longer then 7 days to Overhaul a car find it insulting and useless.
If your selling a quality product, why not back it up with a quality 1 year warrenty on non mechanical products???? A window crank, gas cap, window trim ect don't do anything but sit there and look pretty so where's the issue? Seems like some of these parts are made to expire and be replaced over and over again as a sales strategy. The color bars on the gas caps remind me of my electric toothbrush...90 days and it lets you know you need to replace it.
While your prices are not outragous, your not giving them away either. I expect that for my $54 I will get more then 3 months and 150 miles out of a gas cap before it discolors and the plastic lens cracks. Lucky for me my dealer backed me up 3 months later with no help from Drake. I'd be amazed if that cap cost more then $8 to mass produce and I'd rather you charge me $62 and double the amount you invest in quality materials.
Good luck to your company, I hope you guys pull it back together for the good of the Mustang community.