MustangForums.com - GETTING SCREWED BY CERVINI'S

Hi All

Here is my story. I will be impartial and keep the emotion out of it and only add the facts.

Firstly, I have a 2007 Mustang GT and live in Dubai (Middle East). We have a massive Mustang following here and have a big club for the size poplulation here. Check out www.dubaimustangclub.com for those who are curious. My "stage name" here is Quiksilver.

I have been in love with Cervinis C-500 Body kit with a ram air hood and as soon as I bought my car decided it would be made up to be a show car with the works from Cervini. This is where it all began.....

Because I live in Dubai we usually cannot order direct from the internet so I emailed sales and was answered by Jackie. She was helpful and responsive and answered all my questions. She quoted me for the shipping ($2000!) and said that the order would take 4-5 days to ship to Dubai. I was also told that I could not use another shipper as it was policy to only use Cervini's own shipper. I really wanted the kit so I decided to pay the large shipping fee and hope for the best.

Before I handed over $6500 I asked for bank details and a order form or some sort of paperwork. I was given the bank numbers and told no paperwork would be given until payment was made. I was a little worried as the bank details were just a number and could be anyones details. It would be hard to get my money back if there was a problem so I was a little suspicious. I come from Soutrh Africa where crime and fraud is really bad so I became even more concerned and suspicious after I was refused any kind of paperwork and also all emails from Jackie had no type of logo or signature.

When I get response from Steeda etc they are all logoed and are clearly from Steeda. Perhaps Cervini's do business a little differently? It seemed a little strange that a business that is so well known and has such an excellent reputation would operate like this. Its not standard practice having no signature or paperwork where I come from. My answer to all this was to put it on hold and check it out on a trip to Vegas in June. When in Vegas I checked out everything including the bank details and Jackie. it was all legit so I was excited to make the order. I made the order via email and made payment via wire transfer. Payment took a week or so.

This is where my problems began.....

I asked for paperwork after my paymnet was confirmed. perhaps an order form or even a receipt. None was ( and has still to be ) given. I was offered the "order page" form the internet. After several "attempts" to fax paperwork to me I gave up.

Then.......after I made payment I was told that it would unfortunately be 3 weeks till my order would be shipped. This was a week AFTER I made the payment from my end. This was never told to me before I ordered and according to the other forums I have posted on this is very irregular. There is certainly no warning of this anywhere I have noticed. Is it in the fine print somewhere? To make matters worse I was also sent a mila AFTER I paid that I should hold back on my order. I queried this as I wondered why it was even sent to me. I was then told it was a mistake. My confidence in this compaby dropped even further.

I was patient and waited another week AFTER the 3 weeks just to be sure. In other words 4 weeks since paymnet was recived and 5 weeks since I made ordered for those who are keeping count.

I asked again via email what the status of my order is and was again told it would be ANOTHER 3 weeks. I complained and was told that there were parts that were holding up the rest of the order. I phoned Cervini ( from Dubai) after a few days and spoke to Jackie. A nice long phonecall at my expense. I explained that the car was to be a show car and that it would miss its deadline if it wasnt shipped within 3 weeks. the car has to be completed before Sept 21. Thats everything finished - not just the bodykit! She said that the car would be put on high priority ( it obviously wasnt on any kind of high priority before ) and would be shipped in 2 weeks.

We are now over the 2 weeks and my last email (today) I was told that I would recieve an email to confirm my shipping. When that would be cannot be said. I have asked whther ANYONE at Cervini may be able to let me know whether my order will be shipped by the end of the week. i am stillawaiting a response.

So to sum up its heading towards 8 weeks and there is still no end in sight. I am getting more and more despondant and this whole affair is leaving a bitter taste in my mouth. The guys on my forum have been following this saga with much interest so I think my initial idea to try to open up the Middle East and business for Cervini has cerytainly fallen flat on its face.

I dont know what else to say except I am in Dubai with NO PAPERWORK, NO $6500, NO BODYKIT, NO CONFIRMATION OF SHIPPING and NO ANSWERS

Can ANYONE offer some sort of Explanation or a solution?

Thanks

Carl ( Very Unhappy Customer )

aka Quiksilver