swensicle

Has anyone had their emails responded to lately from Doug? I emailed him close to a week ago and haven't heard back yet. Is this normal? Thanks!

tongy89

he took about 2 or 3 weeks when i emailed him to reply so just wait it out, he'll get back to you

howarmat

call him first thing in the morning, that is your best bet if you need something fast.....he gets a couple hundred emails a day to sort through and its only him...

batmobile2005

yeah, it took him a good 2 weeks to answer me back

swensicle

Thanks for the help guys. As you all know, it's hard to have patience when you're excited for something. I'll give that patience thing a try.

reverendbiker

I've bought from Doug since he was doing this thing part-time in his garage. I'm a big believer in his tuning skills, but he'd better get his customer service act together ; he's got more business than he can handle right now but it won't last long if he gets a reputation for ignoring his customers. This "I can't find Doug" complaint is a frequent one on the Ford boards...

medgrill

I agree with you totally thats why i went with brenspeed now thats customer service.

Mustang3GT07

Best thing to do is call him thats what i did and got my problem takin care of rite away. Gotta call in the morning thoe.

Ortoch

dunno who doug is but +111111111111111 to brenspeed their tunes are SO fast and are amazingggggggg

rshamekh

I'm installing the delete plates and o/r h-pipe tomorrow. So, I called Doug at 11 am, and he e-mailed me the new tunes in 3 hours, at 2 pm. IMPRESSIVE!!!