FordService

Good afternoon -

Just a heads up, we are doing some reassignments. Thomas B. will be taking over as your Ford point of contact, effective today.

As he gets acclimated to the community, there may be a slight delay with PMs.

Let him know if you need anything!

Thanks!

-Melissa

FordService

Good afternoon all -

Heads up! I'll be transitioning over to Twitter again in order to handle marketing requests, effective Wednesday, September 12th. I'll miss you guys!

The most awesome person I've ever met, Crystal, will be your new Ford rep in this forum as of tomorrow. Just like me, she handled customer assistance tweets, and is very handy with a keyboard. Please give her a warm reception and lots of love!

Please remember, as she gets acclimated to the community, there may be a slight delay with PMs.

Take care,

Thomas

FordService

Hey gang!

I’m going to transition over to a new set of forums, helping out folks with their Expeditions, Explorers, Escapes, Flexes, and Super Duty trucks. Not to worry, though – I’m leaving you in the super-capable hands of my colleague, Cory. He and I are switching forums, but we’ll always be available to assist if the other person is out of the office. I’ve brought him up to speed on all outstanding customer service issues, but please be patient with him as he acclimates himself to the community; initially there might be a slight delay with addressing private messages. Please join me in welcoming Cory to the community!

Thank you all!
Crystal

Gary Ugarek

Lot of FCSRs getting switched around.

Hey Ford, it is best to keep one person on here for a while... by the time we get to know someone you yank'em out from us and stick them somewhere else.

What gives? are you punishing us Mustang Owners?