Comcast "customer service" - MustangForums.com

Go Back  MustangForums.com > Other > Off Topic
Reload this Page >

Comcast "customer service"

Notices
Off Topic A place for you car junkies to boldly post off topic.

Comcast "customer service"

Reply

 
 
 
Old 09-05-2015, 09:27 PM
  #1  
JimC
Moderator
Thread Starter
 
JimC's Avatar
 
Join Date: May 2006
Location: North Carolina
Posts: 7,225
Default Comcast "customer service"

What a joke.
If it weren't for being a licensed monopoly, Comcast would be out of business!!!
They screwed up my installation twice now. First time someone decided to change the date - without asking or confirming anything. Then the idiot cut off my access completely by cancelling at the old house and not turning anything on at the new house because she changed the install date.

Now after they finally got things installed -- the screw up who screwed everything up the first time around in addition to changing the date and time for the install, changed the package so I didn't get what I was supposed to! Found it out when we tried to bring up a channel that we specifically wanted so ordered that package.

So another call to "comcast customer service" -- only to be put on hold for 15 minutes and then have that idiot hang up on me. Despite asking for a call back number in case something happens -- never called back.

So back to "customer service" and wait on hold another 15 minutes to get to an "agent" who I can't hear because so many other people are talking in the background. He at least transferred me to someone who could speak without using a headset so I could hear. That guy was able to fix it in 2 minutes.

Comcast. Truly the evil empire.
JimC is offline  
Reply With Quote
Old 09-05-2015, 10:12 PM
  #2  
HRnB
Administrator
 
HRnB's Avatar
 
Join Date: Dec 2003
Location: Southern California
Posts: 25,454
Default

I'm happy I don't have to deal with comcast. I've heard similar stories. My company is *** cable. Other than being expensive, they take care of me quickly any time I have an issue.
HRnB is online now  
Reply With Quote
Old 09-05-2015, 10:45 PM
  #3  
Mr Graystang
4th Gear Member
 
Mr Graystang's Avatar
 
Join Date: Jan 2008
Location: somewhere
Posts: 1,944
Default

I understand your frustration! No I really do. Ever since they adopted Xfinity the company just went to hell. About a year ago I purchased a few movies to keep on my DVR from their VOD service, A simple digital purchase or so I thought.

I recently moved and had to call them to transfer my service, Done. Well, I go to watch one of my movies and it is not in my owned category bin. I call them up and they tell me that when I moved the movies do not transfer with my services, they stay in the same location and no refunds allowed. So I yelled, cursed and then being a smart *** said " So you guys made $40 off of me and I have nothing in to show for it in return" and I also said " So who ever lives at my prior address that has comcast gets free movies on my dollar"? I received no clarifying answer until my 20th call later and my 1000 minute wait time, I started to cancel my service and all of sudden boom $40 credit on my account... Retards.
Mr Graystang is offline  
Reply With Quote
Old 09-05-2015, 10:58 PM
  #4  
fastbackford351
Foghorn Leghorn
 
fastbackford351's Avatar
 
Join Date: Dec 2006
Location: I reside in a near constant state of amazment.
Posts: 2,759
Default

Comcast consistently rates among the worst customer service year after year after year.

Why don't you go satughlight? They aren't the only game in town.
fastbackford351 is offline  
Reply With Quote
Old 09-06-2015, 09:13 AM
  #5  
JimC
Moderator
Thread Starter
 
JimC's Avatar
 
Join Date: May 2006
Location: North Carolina
Posts: 7,225
Default

I wanted satellite for the TV still, but we just moved to our condo and the owners association decided against allowing satellite. Could I fight them on it? Yes, probably. But with only 8 owners in the association why start a fight with the new neighbors the first week we move in?
JimC is offline  
Reply With Quote
Old 09-06-2015, 09:49 AM
  #6  
99GTvert
is my username.
 
99GTvert's Avatar
 
Join Date: May 2006
Location: Earth
Posts: 13,670
Default

so would the hoa be against an indoor antennae? i dont think the tv providers have an indoor antennae but just curious about the free local channels you could pick up with an indoor antennae.

do you guys possibly have WOW or at&t uverse out there, or maybe brighthouse?
99GTvert is online now  
Reply With Quote
Old 09-06-2015, 10:54 AM
  #7  
JimC
Moderator
Thread Starter
 
JimC's Avatar
 
Join Date: May 2006
Location: North Carolina
Posts: 7,225
Default

Don't have WOW here, and AT&T Uverse requires a dish outside for the TV. So that option was out for us here. An indoor antenna would be fine, but we wouldn't be able to get the stations that my wife really wants without cable or satellite.
JimC is offline  
Reply With Quote
Old 09-06-2015, 11:10 AM
  #8  
99GTvert
is my username.
 
99GTvert's Avatar
 
Join Date: May 2006
Location: Earth
Posts: 13,670
Default

oh damn, i thought uverse was cable tv without a satellite dish...well that sucks.
99GTvert is online now  
Reply With Quote
Old 09-06-2015, 11:22 AM
  #9  
HRnB
Administrator
 
HRnB's Avatar
 
Join Date: Dec 2003
Location: Southern California
Posts: 25,454
Default

When the flat panel satellite dishes hit the market, it'll be a game changer. They have flat dishes, but not designed to lay flat on a houses roof. There are a lot of HOAs that don't allow dishes that are visible. But they have to allow solar panels by law. So an identical panel that is for audio/video signal will have to be permitted.

The only thing holding up the flat panel dishes right now is that the design can be used to grab any signal without paying, lol.
HRnB is online now  
Reply With Quote
Old 09-06-2015, 11:25 AM
  #10  
TrimDrip
5th Gear Member
 
TrimDrip's Avatar
 
Join Date: Jan 2009
Location: AL
Posts: 2,823
Default

You are technically correct there 99. interwebs is all that is required to watch tv with u-verse. I can go over to my buddies house that has comcast or dsl or whatever and watch u-verse tv on my laptop. I just need to borrow his wifi to watch it.
TrimDrip is offline  
Reply With Quote

Thread Tools
Search this Thread
Quick Reply: Comcast "customer service"


Advertising
Featured Sponsors
Vendor Directory

Contact Us Archive Advertising Cookie Policy Privacy Statement Terms of Service

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.