My Dealership damaged my Mustang!
03-27-2015, 10:10 PM
#21
4th Gear Member
Join Date: Mar 2014
Location: Austin, Texas
Posts: 1,155
Wow...very minor damage. Let's not get too carried away here. If you want to involve an attorney over something that can likely be pulled out, well it's your money to throw away as you wish. Things like that are why our legal system is so abused.
I'm extremely protective of my baby, but I certainly wouldn't freak out for something minor that can be fixed easily. Even IF, and a BIG IF, that can't be popped out then they can replace that part. End result is it still gets fixed.
I'm extremely protective of my baby, but I certainly wouldn't freak out for something minor that can be fixed easily. Even IF, and a BIG IF, that can't be popped out then they can replace that part. End result is it still gets fixed.
03-28-2015, 06:14 PM
#22
1st Gear Member
Thread Starter
Join Date: May 2013
Location: Nevada
Posts: 88
Wow...very minor damage. Let's not get too carried away here. If you want to involve an attorney over something that can likely be pulled out, well it's your money to throw away as you wish. Things like that are why our legal system is so abused.
I'm extremely protective of my baby, but I certainly wouldn't freak out for something minor that can be fixed easily. Even IF, and a BIG IF, that can't be popped out then they can replace that part. End result is it still gets fixed.
I'm extremely protective of my baby, but I certainly wouldn't freak out for something minor that can be fixed easily. Even IF, and a BIG IF, that can't be popped out then they can replace that part. End result is it still gets fixed.
My Service Advisor informed me yesterday that it will take approximately 2 weeks to repair my Mustang. I have a rental car (Kia Optima) and just have to wait for the "very minor damage" to be repaired. And no.....it can't simply be "pulled out" there is paint missing in some of the dents.
What strikes me as odd, is that some members here feel that I should just say "oh well, they damaged my car....who cares, its just a car". I find that strange, since this is a forum dedicated and designed for MUSTANG enthusiasts that take their time to show off their rides.....very strange. A group of people who are "car lovers" seem to think because I treat my car like a baby....I am going overboard. Isn't this the point? To go OVERBOARD about your Mustang??!! You joined a forum to show pictures of it!! To brag/talk about it!! HELLO!!??
I understand accidents will happen, yes I do. However, a dealership allowed an outside individual to damage my Mustang.....never inspected his work, allowed him to leave.....then said they will just fix the car. Pretty much, I have to just accept it and move on.
So, its not just the damage to the Mustang....which is bad enough. But, its the outside vendor (who I don't know, never was told about) who damaged my Mustang and my dealer didn't inspect his work or watch him work on it. And when I came to pick up my Mustang, it was FILTHY dirty. The interior (saddle brown leather) had footprints and dirt/filth all over it. Fingerprints on the rear window. Outside of the car was filthy dirty. Nobody cared to clean it up or just take care and treat it nicely while it was there.
Then, the service advisor says "don't fill out the survey while you are upset. The survey can cost me money and hurt my pay. Just delete the survey when it comes". THAT was in poor taste and unacceptable as well. Nothing like putting his own personal gain before the customer's problem. Not to mention, is totally against Ford's code of ethics.....the customer should never be told NOT to fill out a survey.
My experience with my Mustang and Ford has been sub-par....below average. I have owned numerous vehicles since 16 (I am 40 yrs old) and none of them suffered any sort of damage from a dealership....ever.
Last edited by Vegasrph98; 03-28-2015 at 06:35 PM.
03-28-2015, 06:29 PM
#23
1st Gear Member
Thread Starter
Join Date: May 2013
Location: Nevada
Posts: 88
Call my dealer and ask him why he quoted me 2 weeks for the repair if its that simple to fix it. Seems like the damage a little more significant than the capability of a dent puller. Not to mention there was paint missing on some of the insignificant dents.
03-28-2015, 08:55 PM
#26
Vegas, I know exactly how you feel. I bought my car with a small scrape on the side. Dealer said no problem, we'll send it off to the body shop to get fixed. One week later, it was returned to me. We'll turns out whoever they sent it to is a hack job who can't paint right. A good 1/3 of my rear quarter panel is orange peeled because of this. Nobody "can tell", but I sure as hell can. I would never accept this work on my car at all. But unfortunately, it is to late for me. But I mean Its my car, its my baby, and the work should have been done correctly. I'm glad they are fixing it for you, but it never should have happened in the first place. For those of us that love cars, nothing like this is ever "minor" to begin with. I hope everything works out for the best.
03-29-2015, 10:50 PM
#28
4th Gear Member
Join Date: Mar 2014
Location: Austin, Texas
Posts: 1,155
03-29-2015, 10:56 PM
#29
4th Gear Member
Join Date: Mar 2014
Location: Austin, Texas
Posts: 1,155
My Service Advisor informed me yesterday that it will take approximately 2 weeks to repair my Mustang. I have a rental car (Kia Optima) and just have to wait for the "very minor damage" to be repaired. And no.....it can't simply be "pulled out" there is paint missing in some of the dents.
What strikes me as odd, is that some members here feel that I should just say "oh well, they damaged my car....who cares, its just a car". I find that strange, since this is a forum dedicated and designed for MUSTANG enthusiasts that take their time to show off their rides.....very strange. A group of people who are "car lovers" seem to think because I treat my car like a baby....I am going overboard. Isn't this the point? To go OVERBOARD about your Mustang??!! You joined a forum to show pictures of it!! To brag/talk about it!! HELLO!!??
I understand accidents will happen, yes I do. However, a dealership allowed an outside individual to damage my Mustang.....never inspected his work, allowed him to leave.....then said they will just fix the car. Pretty much, I have to just accept it and move on.
So, its not just the damage to the Mustang....which is bad enough. But, its the outside vendor (who I don't know, never was told about) who damaged my Mustang and my dealer didn't inspect his work or watch him work on it. And when I came to pick up my Mustang, it was FILTHY dirty. The interior (saddle brown leather) had footprints and dirt/filth all over it. Fingerprints on the rear window. Outside of the car was filthy dirty. Nobody cared to clean it up or just take care and treat it nicely while it was there.
Then, the service advisor says "don't fill out the survey while you are upset. The survey can cost me money and hurt my pay. Just delete the survey when it comes". THAT was in poor taste and unacceptable as well. Nothing like putting his own personal gain before the customer's problem. Not to mention, is totally against Ford's code of ethics.....the customer should never be told NOT to fill out a survey.
My experience with my Mustang and Ford has been sub-par....below average. I have owned numerous vehicles since 16 (I am 40 yrs old) and none of them suffered any sort of damage from a dealership....ever.
What strikes me as odd, is that some members here feel that I should just say "oh well, they damaged my car....who cares, its just a car". I find that strange, since this is a forum dedicated and designed for MUSTANG enthusiasts that take their time to show off their rides.....very strange. A group of people who are "car lovers" seem to think because I treat my car like a baby....I am going overboard. Isn't this the point? To go OVERBOARD about your Mustang??!! You joined a forum to show pictures of it!! To brag/talk about it!! HELLO!!??
I understand accidents will happen, yes I do. However, a dealership allowed an outside individual to damage my Mustang.....never inspected his work, allowed him to leave.....then said they will just fix the car. Pretty much, I have to just accept it and move on.
So, its not just the damage to the Mustang....which is bad enough. But, its the outside vendor (who I don't know, never was told about) who damaged my Mustang and my dealer didn't inspect his work or watch him work on it. And when I came to pick up my Mustang, it was FILTHY dirty. The interior (saddle brown leather) had footprints and dirt/filth all over it. Fingerprints on the rear window. Outside of the car was filthy dirty. Nobody cared to clean it up or just take care and treat it nicely while it was there.
Then, the service advisor says "don't fill out the survey while you are upset. The survey can cost me money and hurt my pay. Just delete the survey when it comes". THAT was in poor taste and unacceptable as well. Nothing like putting his own personal gain before the customer's problem. Not to mention, is totally against Ford's code of ethics.....the customer should never be told NOT to fill out a survey.
My experience with my Mustang and Ford has been sub-par....below average. I have owned numerous vehicles since 16 (I am 40 yrs old) and none of them suffered any sort of damage from a dealership....ever.
The whole service advisor thing about the survey makes my blood boil. That is just.....asinine.
Forgive me if I gave the impression that you should not be concerned / bothered/ worked up / etc. etc. about your baby being damaged. My 2013 GT/CS was damaged last week at my office by guys mowing the yard. As soon as I walked out at lunch time and saw the damage my heart stopped. I get it - I get where you are at now.
I do hope you get this resolved soon and with a quality repair job.
