Dealership Happy Story not Horror Story
09-20-2011, 07:23 PM
#1
Thread Starter
Join Date: Aug 2011
Location: SC
Posts: 45
Dealership Happy Story not Horror Story
After reading some of the horror stories posted in this forum, I have to post a happy story. My daughter has a 2008 convertible. She has two Ford PAT keys and a cloned key from ACE Hardware. One of the factory keys somehow lost its programming and would not start her car. I tried to reprogram that key using the method described in the service manual and her two working keys. Apparently a aftermarket cloned key is not recognized as a unique key and would not allow me to program the Ford key. Since I live in a small town and our local dealer parts and service are closed whenever I'm not at work, I searched around SC for a service department that is open on Saturdays and found one about an hour away in Lugoff, SC. The technician working there was a older gentlemen who appeared very knowledgeable and experienced. He successfully reprogrammed my daughter's key and didn't charge me a dime. Talk about great service. My hat's off to you Lugoff Ford!
09-21-2011, 03:07 AM
#5
1st Gear Member
Join Date: Aug 2007
Location: Georgia
Posts: 140
I've had great service from Fairway Ford in Augusta, GA. I went in with the pealing paint on my door handle and was out of warranty and the Service Manager looked at it and said that he receives a monthly allotment to help out customers and he paid for half of the handle replacement.
09-21-2011, 06:44 AM
#10
The Paranoid One
Join Date: Apr 2006
Location: Texas
Posts: 5,320
Congrats man.
LOVE to hear when dealerships do what they should and not only stand by their warranty and product, but value the customer as well.
Despite what the other poster said about more good dealerships than bad, I must DISAGREE. I'd say it's most definitely a 50/50 percentage.
Be sure to thank them for their cooperation and perhaps even write them a letter or request some feedback paperwork to show your appreciation for those that helped you. It REALLY does help dealerships when you do this... and it appears this one definitely deserves some props!
LOVE to hear when dealerships do what they should and not only stand by their warranty and product, but value the customer as well.
Despite what the other poster said about more good dealerships than bad, I must DISAGREE. I'd say it's most definitely a 50/50 percentage.
Be sure to thank them for their cooperation and perhaps even write them a letter or request some feedback paperwork to show your appreciation for those that helped you. It REALLY does help dealerships when you do this... and it appears this one definitely deserves some props!