My $33K Paper Weight...
02-23-2012, 07:37 PM
#1
Thread Starter
Join Date: Jun 2011
Location: AZ
Posts: 11
My $33K Paper Weight...
My experience with my new mustang has been an absolute horror. If anyone could relate, comment or advise on what I should do, I would appreciate it.
8 months ago I submitted for a custom build 2012 Mustang GT. Nothing fancy, I wanted the premium color upgrade to the Yellow Blaze Metallic and I wanted a 3:55 gear set. 5 weeks or so later I got my beloved car. Took me the last 3 years of saving just to get together a decent down payment so my monthly bill wouldn't kill me. I don't make a lot of money, but thought it was worth the sacrifices I made to one day have my awesome car.
Things were great until December.. at about 4300 miles on the car, a strange knocking was occurring at the engine along with severe loss of power... oddly.. no check engine light came on?? But took it to the dealership for inspection... well my thoughts were confirmed.. blown engine. Before I get accused of spraying nitrous or some other abuse on the car.. well the car was kept stock.. besides a JPC Racing exhaust. Never raced, I drove it relatively calm. The service at the dealership looked it over, got permission from Ford for a entire Long Block replacement... 16 days later I got the car back.
Here's where a rational reader would say wow, what bad luck he had... or perhaps something like, I feel for you, but you're lucky you had the warranty... well my friend it doesn't end there... 4 weeks later the check engine light came on.... I didn't really notice much wrong with it, but it warranted another trip to the dealership.. just a 3 hour wait this time.. they said they reset the light and just looked around at the electrical connections to make sure everything was fine.. they said the light was referencing a problem with the variable valve timing, but they could not identify any issues... Okay, what was I supposed to say to that.. I got it back and things seemed fine.. Until...
2 weeks later the car was idling very roughly and under acceleration there was plenty of revs .. but no power to go along with it... Another trip to the dealership... That was 10 days ago.. In that time, keep in mind on the second engine they have found and replaced: faulty o2 sensor... Mass Air Sensor... Variable valve timing (solenoids?)... fuel injector assembly...... and now we are waiting for a complete Computer assembly as well.. Will be minimum 4-5 days before that arrives to be put on in hopes of it fixing the issues. That will put me at over 30 days my car out of commission.. should I be thankful they are paying for my Focus Rental while I make payments on my GT?
How can Ford Parts be so Shoddy? or maybe it is just horrible luck on my part? What does a reasonable person do in my situation. Lemon Laws would apply at this point I believe having 30+ days of car repairs. Does anyone feel I am owed anything by Ford, for my incredible inconvenience. Can anyone offer advice.. who do I talk to about this... I just want my voice heard.. but I really doubt Ford will care... Thanks!
8 months ago I submitted for a custom build 2012 Mustang GT. Nothing fancy, I wanted the premium color upgrade to the Yellow Blaze Metallic and I wanted a 3:55 gear set. 5 weeks or so later I got my beloved car. Took me the last 3 years of saving just to get together a decent down payment so my monthly bill wouldn't kill me. I don't make a lot of money, but thought it was worth the sacrifices I made to one day have my awesome car.
Things were great until December.. at about 4300 miles on the car, a strange knocking was occurring at the engine along with severe loss of power... oddly.. no check engine light came on?? But took it to the dealership for inspection... well my thoughts were confirmed.. blown engine. Before I get accused of spraying nitrous or some other abuse on the car.. well the car was kept stock.. besides a JPC Racing exhaust. Never raced, I drove it relatively calm. The service at the dealership looked it over, got permission from Ford for a entire Long Block replacement... 16 days later I got the car back.
Here's where a rational reader would say wow, what bad luck he had... or perhaps something like, I feel for you, but you're lucky you had the warranty... well my friend it doesn't end there... 4 weeks later the check engine light came on.... I didn't really notice much wrong with it, but it warranted another trip to the dealership.. just a 3 hour wait this time.. they said they reset the light and just looked around at the electrical connections to make sure everything was fine.. they said the light was referencing a problem with the variable valve timing, but they could not identify any issues... Okay, what was I supposed to say to that.. I got it back and things seemed fine.. Until...
2 weeks later the car was idling very roughly and under acceleration there was plenty of revs .. but no power to go along with it... Another trip to the dealership... That was 10 days ago.. In that time, keep in mind on the second engine they have found and replaced: faulty o2 sensor... Mass Air Sensor... Variable valve timing (solenoids?)... fuel injector assembly...... and now we are waiting for a complete Computer assembly as well.. Will be minimum 4-5 days before that arrives to be put on in hopes of it fixing the issues. That will put me at over 30 days my car out of commission.. should I be thankful they are paying for my Focus Rental while I make payments on my GT?
How can Ford Parts be so Shoddy? or maybe it is just horrible luck on my part? What does a reasonable person do in my situation. Lemon Laws would apply at this point I believe having 30+ days of car repairs. Does anyone feel I am owed anything by Ford, for my incredible inconvenience. Can anyone offer advice.. who do I talk to about this... I just want my voice heard.. but I really doubt Ford will care... Thanks!
02-23-2012, 07:40 PM
#2
4th Gear Member
Join Date: Oct 2010
Location: Indiana
Posts: 1,744
I never trust dealer parts unless its wiring harnesses and electric motors - like the trunk lock motor I replaced.
The guy that owned my 07 v6 before I had it (and later sold it) was a Ford mechanic. He left me with about $5000 worth of repair work that he hid pretty well. Didn't show its face till he had moved to Florida.
The guy that owned my 07 v6 before I had it (and later sold it) was a Ford mechanic. He left me with about $5000 worth of repair work that he hid pretty well. Didn't show its face till he had moved to Florida.
02-23-2012, 07:52 PM
#3
OP, maybe you really ought to look inside the glove box and read up on the lemon laws (I'm not well versed). Why keep dropping new motors into your car when you can either a) grab a new yellow blaze w/ 3.55s, or threaten to take your business elsewhere? Who knows, you might just get some compensation of free yearly details from your dealership...
02-23-2012, 08:02 PM
#4
4th Gear Member
Join Date: Apr 2008
Location: San Diego, CA
Posts: 1,486
Noemi from Ford customer service monitor this forum and will pickup this post shortly...hopefully there can be a good ending to this story. Sorry to hear about your issues!!!
https://mustangforums.com/forum/memb...erservice.html
PS. Personally I would have driven this car straight into the dealership offices and left them the keys as a good gesture!!!
https://mustangforums.com/forum/memb...erservice.html
PS. Personally I would have driven this car straight into the dealership offices and left them the keys as a good gesture!!!
Last edited by Roy_R; 02-23-2012 at 08:06 PM.
02-23-2012, 08:06 PM
#6
6th Gear Member
Join Date: Sep 2006
Location: Gainesville, FL
Posts: 11,278
Wow! I realize that there is a percentage of parts that fail. Like out of 100,000 connecting rods produced, 1% or less may fail for no apparent reason. I guess you are 1 out of 1,000.
I'm guessing the current problems are from the dealers shoddy engine swap.
I'm guessing the current problems are from the dealers shoddy engine swap.
02-23-2012, 08:21 PM
#7
4th Gear Member
Join Date: Nov 2011
Location: WA
Posts: 1,514
bummer, man.
though I was halfway expecting to read about a warranty denial or something in this thread.
I'm just glad they are still taking care of you. I know, it sucks to not have your car .. I hope it is fixed for GOOD this time.
though I was halfway expecting to read about a warranty denial or something in this thread.
I'm just glad they are still taking care of you. I know, it sucks to not have your car .. I hope it is fixed for GOOD this time.
02-23-2012, 08:43 PM
#8
5th Gear Member
Join Date: Oct 2008
Location: CA
Posts: 2,073
If it were a 2005-2010 I would say it sounds like electrical problems, ie either faulty alternator or the water leak thing. Good luck with the fix though.
Lemon laws vary state to state so it's hard to advise what it is, but definitely look it up, here in CA, repairing the same problem 3 times classifies the car as a lemon and you are entitled to a pro-rated refund based on the date the car was first serviced for the problem.
Lemon laws vary state to state so it's hard to advise what it is, but definitely look it up, here in CA, repairing the same problem 3 times classifies the car as a lemon and you are entitled to a pro-rated refund based on the date the car was first serviced for the problem.
Damn OP that sucks.