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Big Wheel Disappointment !!!!!

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Old 03-13-2012, 11:16 PM   #1
DragonPL
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Unhappy Big Wheel Disappointment !!!!!

Bought these from AmMuscle:
http://www.americanmuscle.com/blackg...0509-stag.html
and the already balanced wheel weights fell of the wheels pretty much a day after I got the wheels but luckily before I put them on my car.

AmMuscle was good enough to exchange my order since the local shop was having a hard time re-balancing the wheels.

I got my replacements and the wheel balance weights fell off again right out of the box and the wheels were scratched up from what appears to be a rough tire mounting job.

Looks like I'll be returning the wheels all together now.

Bummer......I really wanted some 18x9, 18x10s.....
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Old 03-13-2012, 11:19 PM   #2
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wow what a headache
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Old 03-13-2012, 11:26 PM   #3
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Seems to be the only person to have this much trouble purchasing wheels from AM. Mine were perfect when they arrived.
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Old 03-13-2012, 11:44 PM   #4
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Thats very unusual for AM. They are a quality company and do things right. I would get somebody on the phone. They will straighten it out.

Those weights not sticking is simple. They didnt clean the wheel surface. Its double stick tape. Their wheel guy needs to be fired fast. There is no excuse for that.
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Old 03-14-2012, 12:42 AM   #5
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You are literally the only person I've ever heard of having this happen to when ordering from AM...could you supply pics? I am just wondering what the damage looks like.
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Old 03-14-2012, 01:01 AM   #6
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Quote:
Originally Posted by 808muscle View Post
Their wheel guy needs to be fired fast. There is no excuse for that.
That's a little extreme IMO. I'm sure there's a good reason for it. If the local wheel guys couldn't balance it either then I suspect the wheel itself. I know because I had almost the exact same problem with a set of used GT4s. Because they were used I thought that was the problem.

I'm positive AM will make this right. They normally do. I doubt, however, they need to fire someone for it.
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Old 03-14-2012, 01:16 AM   #7
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I agree. Give them a call and a shot at correcting it. They're a solid company with a great rep. I'm sure they will get you straight.

It really sucks this is happening to you as I know how badly we all want to get new stuff on our cars, but I'm sure those new wheels, once they're on, will be worth it in the end.
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Old 03-14-2012, 06:48 AM   #8
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I thought I read about the same thing happening to someone else recently also. It almost sounded word for word. I can't remember now when it was. Either way, seems like a pretty quick fix. I'm sure AM will make it right. And maybe they have a new guy working over there who needs a refresher. No biggie.
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Old 03-14-2012, 06:57 AM   #9
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go to tirerack
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Old 03-14-2012, 07:12 AM   #10
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http://i98.photobucket.com/albums/l2.../scratches.jpg
http://i98.photobucket.com/albums/l2...l/DSC01430.jpg
http://i98.photobucket.com/albums/l2...l/DSC01434.jpg
http://i98.photobucket.com/albums/l2...l/DSC01435.jpg
http://i98.photobucket.com/albums/l2...l/DSC01436.jpg


Quote:
Originally Posted by bakerjd View Post
You are literally the only person I've ever heard of having this happen to when ordering from AM...could you supply pics? I am just wondering what the damage looks like.
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Old 03-14-2012, 07:31 AM   #11
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That stinks, but I would call AM or shoot AMChrisYoung a message on the forums, I am sure they will do whatever they can to make it right.
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Old 03-14-2012, 07:45 AM   #12
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Quote:
Originally Posted by MoshpitMad View Post
I thought I read about the same thing happening to someone else recently also. It almost sounded word for word. I can't remember now when it was. Either way, seems like a pretty quick fix. I'm sure AM will make it right. And maybe they have a new guy working over there who needs a refresher. No biggie.
You did, some guy had this exact same problem a week ago.

I still say their outsourced wheels folks need a 'tune up', as I had wheels issues too.. AM always takes care of things, but it's still a time-consuming issue for the buyer.
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Old 03-14-2012, 08:43 AM   #13
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That's not good at all. I hope everything gets taken care of. AM has a good reputation but I will be holding off on buying wheels until I find out what the issue is.
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Old 03-14-2012, 08:47 AM   #14
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Wow...I'd be pissed too. Hopefully Chris will chime in. He'll take care of it.
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Old 03-14-2012, 08:48 AM   #15
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Quote:
Originally Posted by JayyVee View Post
You did, some guy had this exact same problem a week ago.

I still say their outsourced wheels folks need a 'tune up', as I had wheels issues too.. AM always takes care of things, but it's still a time-consuming issue for the buyer.
I'm pretty sure this is the same guy. That's what makes it so unfortunate.
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Old 03-14-2012, 09:30 AM   #16
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man...those scratches do look bad...don't worry, you're in good hands with Allstate...uh, I mean American Muscle
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Old 03-14-2012, 11:28 AM   #17
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Yes, AmMuscle is taking care of it, the customer service is good, no complains there, but I'm wondering why this happened twice, who does their work and about the quality of the products. I'm ending up returning the replacements all together.
I thought about Omega GodSpeed wheels till I saw this:
http://www.allfordmustangs.com/forum...ed-wheels.html
Right now I'm looking at TireRack for wheels at least they got ones made in USA there or at least Germany or Japan.
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Old 03-14-2012, 11:53 AM   #18
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http://stores.ebay.com/wheelindexreplicawheels

I don't know if these guys have the wheels you want but I bought my wheels and tires from them and didn't have any problems. They shipped the wheels and tires mounted and balanced wrapped in plastic and double boxed each individual wheel. They arrived at my door in perfect condition. Very nice people to work with.

Here's their address and phone in case you want to look in to it.

Performance Tire LLC
dba Wheel Replicas and Eaglewheels
27231 Highway 90 Blvd
Katy, TX 77494
Phone: 281-392-3126
Fax: 281-574-3138
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Old 03-14-2012, 11:59 AM   #19
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one of my rims came with only 4 holes drilled so to save the cost of shipping/hassle (Canada) I had it drilled out locally
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Old 03-14-2012, 12:25 PM   #20
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Hope you can get everything resolved! I know the frustration, I had a bad wheel from CJPonyParts a few years back that was out-of-round. They exchanged it, although I had to pay more shipping :/

It's a shame these days when you can drop hundreds of dollars, even into the thousands range, and still have to worry about the quality and integrity of your product
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Old 03-14-2012, 12:25 PM
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