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-   -   AM service quality SUCKS this time! (http://mustangforums.com/forum/s197-shelby-section/711897-am-service-quality-sucks-this-time.html)

2cokeman 07-14-2014 04:17 PM

AM service quality SUCKS this time!
 
Purchased many times from AM always happy, but his time no so much! Ordered a replacement filter for my CAI and it was shipped in a PAPER thin box that did not even have any tape on it.
just folded the flaps. Anyway of course it came damaged.
I called and emailed AM and they said they were sorry but no refund and they do not have anymore, but offered me a free t shirt. Can you believe it? A FREE T SHIRT............
I am shocked at the POOR service!
Thought everyone should know to think about ordering from AM before doing so!

Goldenpony 07-14-2014 05:21 PM

Quote:

Originally Posted by 2cokeman (Post 8408825)
Purchased many times from AM always happy, but his time no so much! Ordered a replacement filter for my CAI and it was shipped in a PAPER thin box that did not even have any tape on it.
just folded the flaps. Anyway of course it came damaged.
I called and emailed AM and they said they were sorry but no refund and they do not have anymore, but offered me a free t shirt. Can you believe it? A FREE T SHIRT............
I am shocked at the POOR service!
Thought everyone should know to think about ordering from AM before doing so!

I am shocked. I have bought several times from AM, but will think hard and long before doing so again.

bones302 07-15-2014 10:01 AM

I bought an electronic gauge from them last month that shipped in the original packaging (they just slapped a label on it. Wasn't even packed in a shipping box to protect it. The box arrived a little damaged and the stuff inside it was loose. I was pissed, but everything was working so I didn't have to call them and tear them a new one.

But I agree, I was very disappointed in their shipping dept.

jz 07-15-2014 05:11 PM

That's really surprising to hear that they won't refund something that was damaged. Especially when shipped as poorly as your describing. I would try to reach out to them again, see if you can speak to someone else.

99GTvert 07-15-2014 06:48 PM

Try pm'ing the forum representative on here.

johnny_raincloud 07-16-2014 02:31 PM

That's a bummer!

Im sure that Dan, Shane, or Alex will chime in and do everything in their power to correct the situation!

I have always had stellar service from them.

ThaiCobra 07-16-2014 09:20 PM

Everyone take note. This should be the last straw for AM. STOP BUYING THEIR PRODUCTS.

The list goes on and on with people here who have had problems with them, myself included.

I bought a tune from them a couple years ago. The tune did not work with my tuner, and I clearly specified what tuner I was using before purchasing the tune. I called and said I would like a different tune that works, and they said they can't make one. So I asked for a refund and they said no, saying "You can't return a piece of pottery to a potter just cause you don't like how it pours". That is what they seriously said to me.

After some bitching and threats they agreed to refund my money.

People, AM sucks. Screw their company. They have been given a lot of chances to get things right and yet they still overcharge, underdeliver, and treat their customers like garbage.

I feel your pain cokeman.

99GTvert 07-16-2014 11:06 PM

Quote:

Originally Posted by ThaiCobra (Post 8409448)
Everyone take note. This should be the last straw for AM. STOP BUYING THEIR PRODUCTS.

The list goes on and on with people here who have had problems with them, myself included.

I bought a tune from them a couple years ago. The tune did not work with my tuner, and I clearly specified what tuner I was using before purchasing the tune. I called and said I would like a different tune that works, and they said they can't make one. So I asked for a refund and they said no, saying "You can't return a piece of pottery to a potter just cause you don't like how it pours". That is what they seriously said to me.

After some bitching and threats they agreed to refund my money.

People, AM sucks. Screw their company. They have been given a lot of chances to get things right and yet they still overcharge, underdeliver, and treat their customers like garbage.

I feel your pain cokeman.

Was this over the phone?

It's been a while but I had tried to order some tires from them and called and asked if they would price match, which the dude said "no". Later I pm'd the forum rep and they actually did price match and I placed my order that afternoon.

Its hit or miss but if your conversations were by phone, try PMing the rep on here.

baddog671 07-16-2014 11:48 PM

Wow, AM used to be the Go-To place.
WTH happened?

rls82959 07-17-2014 01:39 PM

So a few months ago the sliding dust shield on my auto shifter broke.
I purchased the TCI shifter from AM.
It arrived very quickly but i was very surprised by the lack of packaging.
It was in the very thin wall TCI box with 2 pieces of tape on it. That's it.
The TCI box should have been inside another box with some peanuts
or newspaper or some kind of cushioning.
fortunately the shifter was not damaged.

ThaiCobra 07-17-2014 02:44 PM

Quote:

Originally Posted by 99GTvert (Post 8409480)
Was this over the phone?

It's been a while but I had tried to order some tires from them and called and asked if they would price match, which the dude said "no". Later I pm'd the forum rep and they actually did price match and I placed my order that afternoon.

Its hit or miss but if your conversations were by phone, try PMing the rep on here.

Yeah it was a phone call. The person that answered was very rude to me. After the initial confrontation I asked for his manager. His manager was slightly less rude, but still nearly refused to give a refund.

It was only after I threatened to go on the forums and tell everyone what a ****ty company they were running, that they agreed to refund the tune money.

Personally I really can't say anything positive about their company, but I do know that many people here have had good experiences with them.

Goldenpony 07-19-2014 01:52 PM

The word is getting around. I talked to my buddy that runs a Mustang Shop and he said he's heard AM is going down in flames.
I am getting ready to order a complete exhaust system for my '85 GT. You can bet it won't come from AM.

sbradle4 07-20-2014 07:30 PM

If you want bad customer service, it took Steeda 3 whole weeks to get me a tune that worked. Kept getting excuses about their email being down, their phones being out, etc. Then said they would give me a "significant discount" on my next purchase to make up for my troubles, and only offered me $100 off the Steeda axle backs.
I had to call, email, or pm a rep on this forum practically every day to see why I had not received anything, or any information. Customer service everywhere is dwindling.

2cokeman 07-20-2014 07:37 PM

Well, I told AM that the T-shirt will not be satisfactory, they finally got back to me and said they will give me some sort of discount on my next order. I asked for a refund and they said no. Live and learn I guess.

ThaiCobra 07-21-2014 01:05 AM

Quote:

Originally Posted by sbradle4 (Post 8410367)
Customer service everywhere is dwindling.

Agreed. So sad. People these days seem to value a low price and convenient sale above everything else, so stores like Walmart can take over everything, and all phone customer service centers can be outsourced to India. I for one value the customer's relationship with the company, and their desire to see the product through. I suppose I am in the minority though.



Quote:

Originally Posted by 2cokeman (Post 8410368)
I asked for a refund and they said no. Live and learn I guess.

Wow, I would not accept that for one second, but I guess you have bigger fish to fry than a arguing over a couple bucks.

My go-to in any dispute like this is to first ask for the manager, then if the manager doesn't budge tell him/her that I will post negative reviews online and contact the BBB with my complaint. Those 2 things usually get results.

jz 07-23-2014 08:44 PM

Any luck getting this resolved? I sure hope they take care of this. Surprised there hasn't been a response from them yet.

stags 07-23-2014 09:50 PM

I second all this. They refused to refund premium shipping for me when I was in a near emergency situation- will take ALOT for me to order from them again.

OSUTX440 07-24-2014 07:55 AM

Personally, I would use CJ Ponty Parts or look up Jay at Hypermotive Performance....those guys fing rock.

AM is my last resort.

outceltj 08-14-2014 11:24 PM

I personally haven't had any issues but I only order a few things from them. Brenspeed is generally who I order from b/c they are basically in my back yard. I would say that the packaging problem is b/c they don't check the packaging of every part that is shipped. Even brenspeed doesn't keep everything in their warehouse. Usually they just call the company for the part then its shipped from that particular place to your house. So its up to that company for packaging. Even if it is on hand at the warehouse they probably just ship it.

I don't see very many complaints and I believe some had zero merit to them. Others do. Its a company they are not perfect and none are. There is always room for improvement.. It is what it is.


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