Saleen Extreme Warranty disappointment
07-29-2008, 07:29 AM
#42
2nd Gear Member
Join Date: Mar 2007
Location:
Posts: 224
RE: Saleen Extreme Warranty disappointment
To those who are thinking of taking their cars for service to Future Ford of Concord.
I spoke with Todd yesterday 7/28 and he said that he would be more than happy to take care of Saleen owners needs. He did mention to be patient as Saleen is taking some time calling dealers back for approval lately.
It seems that Saleen is in deny everything first mode until the dealer persist before aprroving anything.
Todd's # is (888) 719-2722 2285 ask for Todd in service and make sure you mention that Jorge Lopez ex-saleen tech guy sent you and he said he will take good care of you in any way he can.
I spoke with Todd yesterday 7/28 and he said that he would be more than happy to take care of Saleen owners needs. He did mention to be patient as Saleen is taking some time calling dealers back for approval lately.
It seems that Saleen is in deny everything first mode until the dealer persist before aprroving anything.
Todd's # is (888) 719-2722 2285 ask for Todd in service and make sure you mention that Jorge Lopez ex-saleen tech guy sent you and he said he will take good care of you in any way he can.
07-29-2008, 12:20 PM
#43
1st Gear Member
Join Date: Feb 2008
Location: SF Bay Area
Posts: 147
RE: Saleen Extreme Warranty disappointment
ORIGINAL: teamgsxr
To those who are thinking of taking their cars for service to Future Ford of Concord.
I spoke with Todd yesterday 7/28 and he said that he would be more than happy to take care of Saleen owners needs. He did mention to be patient as Saleen is taking some time calling dealers back for approval lately.
It seems that Saleen is in deny everything first mode until the dealer persist before aprroving anything.
Todd's # is (888) 719-2722 2285 ask for Todd in service and make sure you mention that Jorge Lopez ex-saleen tech guy sent you and he said he will take good care of you in any way he can.
To those who are thinking of taking their cars for service to Future Ford of Concord.
I spoke with Todd yesterday 7/28 and he said that he would be more than happy to take care of Saleen owners needs. He did mention to be patient as Saleen is taking some time calling dealers back for approval lately.
It seems that Saleen is in deny everything first mode until the dealer persist before aprroving anything.
Todd's # is (888) 719-2722 2285 ask for Todd in service and make sure you mention that Jorge Lopez ex-saleen tech guy sent you and he said he will take good care of you in any way he can.
07-29-2008, 08:49 PM
#44
1st Gear Member
Join Date: Nov 2007
Location:
Posts: 114
RE: Saleen Extreme Warranty disappointment
ORIGINAL: teamgsxr
It seems that Saleen is in deny everything first mode until the dealer persist before aprroving anything.
It seems that Saleen is in deny everything first mode until the dealer persist before aprroving anything.
07-30-2008, 12:07 PM
#45
3rd Gear Member
Thread Starter
Join Date: Aug 2006
Posts: 566
RE: Saleen Extreme Warranty disappointment
So, here is an update with my Exhaust. Everyone should read their manuals very carefully. In the first few pages of the manual it says that all the parts of an Extreme have a 12 month/12,000 mile warranty. In the last few pages, it says that several of the parts INCLUDING the Exhaust have a 3 year/50,000 mile warranty. In fact, CA law says that any part involved with the emissions from the manufacturer (which Saleen is 
) has to have a 7 year/70,000 mile warranty. So Saleen is sending me a new exhaust, now the problem is whether I should be paying for the installation or them. I think it should be them as no where in the manual does it say that parts are covered for X amount and labor for Y amount (like your TV).
Their head warranty manager is out of town this week so I will be calling him next week.
) has to have a 7 year/70,000 mile warranty. So Saleen is sending me a new exhaust, now the problem is whether I should be paying for the installation or them. I think it should be them as no where in the manual does it say that parts are covered for X amount and labor for Y amount (like your TV). Their head warranty manager is out of town this week so I will be calling him next week.
07-30-2008, 03:03 PM
#48
Gentleman's Relish
Join Date: Feb 2005
Location: AZ
Posts: 13,090
RE: Saleen Extreme Warranty disappointment
ORIGINAL: abbas
Funny thing about saying that I agreed to the warranty... actually I didnt. Granted I didn't read the warranty manual for Saleen but the dealership people told me that everything is 36 month/36,000 mile except the tranny and engine.When I told this to the Saleen warranty rep, he literally laughed andtold me to ask the sales guy (that sold me my car) to pay for my muffler... [:@][:@][:@][:@][:@] All those guys have quit and moved on. More or less I am SOL.
But in reality, you would figure that if you pay $70+k for a car, it would be nice get better warranty. Hindsight, I wish I would have bought the SC and upgraded it to the 550 hp as the warranty would still apply to all the parts. Expensive lessons learned for my next car.
David - I am going toPM you regarding Capitol Ford.
Funny thing about saying that I agreed to the warranty... actually I didnt. Granted I didn't read the warranty manual for Saleen but the dealership people told me that everything is 36 month/36,000 mile except the tranny and engine.When I told this to the Saleen warranty rep, he literally laughed andtold me to ask the sales guy (that sold me my car) to pay for my muffler... [:@][:@][:@][:@][:@] All those guys have quit and moved on. More or less I am SOL.
But in reality, you would figure that if you pay $70+k for a car, it would be nice get better warranty. Hindsight, I wish I would have bought the SC and upgraded it to the 550 hp as the warranty would still apply to all the parts. Expensive lessons learned for my next car.
David - I am going toPM you regarding Capitol Ford.
Eitherway, find a saleen dealership that is willing to help you (if you can). As much as I love the look and ride of Rousch or Saleen, in the end they are AFTERMARKET and are subject to aftermarket warranties. I'd rather go with a GT500 or some other Ford product that can be serviced at any dealership and not just authorized ones.
07-30-2008, 04:47 PM
#49
3rd Gear Member
Thread Starter
Join Date: Aug 2006
Posts: 566
RE: Saleen Extreme Warranty disappointment
ORIGINAL: Derf00
Rule number one when buying anything....what is written on the paper you sign is what you're agreeing to. If it's not on the page, it's not part of the agreement. What the salesman did is get you on a verbal agreement...which in most states is not legally binding and even then you have to prove it happened.
Eitherway, find a saleen dealership that is willing to help you (if you can). As much as I love the look and ride of Rousch or Saleen, in the end they are AFTERMARKET and are subject to aftermarket warranties. I'd rather go with a GT500 or some other Ford product that can be serviced at any dealership and not just authorized ones.
ORIGINAL: abbas
Funny thing about saying that I agreed to the warranty... actually I didnt. Granted I didn't read the warranty manual for Saleen but the dealership people told me that everything is 36 month/36,000 mile except the tranny and engine.When I told this to the Saleen warranty rep, he literally laughed andtold me to ask the sales guy (that sold me my car) to pay for my muffler... [:@][:@][:@][:@][:@] All those guys have quit and moved on. More or less I am SOL.
But in reality, you would figure that if you pay $70+k for a car, it would be nice get better warranty. Hindsight, I wish I would have bought the SC and upgraded it to the 550 hp as the warranty would still apply to all the parts. Expensive lessons learned for my next car.
David - I am going toPM you regarding Capitol Ford.
Funny thing about saying that I agreed to the warranty... actually I didnt. Granted I didn't read the warranty manual for Saleen but the dealership people told me that everything is 36 month/36,000 mile except the tranny and engine.When I told this to the Saleen warranty rep, he literally laughed andtold me to ask the sales guy (that sold me my car) to pay for my muffler... [:@][:@][:@][:@][:@] All those guys have quit and moved on. More or less I am SOL.
But in reality, you would figure that if you pay $70+k for a car, it would be nice get better warranty. Hindsight, I wish I would have bought the SC and upgraded it to the 550 hp as the warranty would still apply to all the parts. Expensive lessons learned for my next car.
David - I am going toPM you regarding Capitol Ford.
Eitherway, find a saleen dealership that is willing to help you (if you can). As much as I love the look and ride of Rousch or Saleen, in the end they are AFTERMARKET and are subject to aftermarket warranties. I'd rather go with a GT500 or some other Ford product that can be serviced at any dealership and not just authorized ones.
Saleen dealerships dont really want to help you as they have to wait 4-5 months to get paid.
07-31-2008, 03:42 PM
#50
2nd Gear Member
Join Date: Oct 2007
Location: IL
Posts: 222
RE: Saleen Extreme Warranty disappointment
ORIGINAL: abbas
So, here is an update with my Exhaust. Everyone should read their manuals very carefully. In the first few pages of the manual it says that all the parts of an Extreme have a 12 month/12,000 mile warranty. In the last few pages, it says that several of the parts INCLUDING the Exhaust have a 3 year/50,000 mile warranty. In fact, CA law says that any part involved with the emissions from the manufacturer (which Saleen is) has to have a 7 year/70,000 mile warranty. So Saleen is sending me a new exhaust, now the problem is whether I should be paying for the installation or them. I think it should be them as no where in the manual does it say that parts are covered for X amount and labor for Y amount (like your TV).
Their head warranty manager is out of town this week so I will be calling him next week.
So, here is an update with my Exhaust. Everyone should read their manuals very carefully. In the first few pages of the manual it says that all the parts of an Extreme have a 12 month/12,000 mile warranty. In the last few pages, it says that several of the parts INCLUDING the Exhaust have a 3 year/50,000 mile warranty. In fact, CA law says that any part involved with the emissions from the manufacturer (which Saleen is
) has to have a 7 year/70,000 mile warranty. So Saleen is sending me a new exhaust, now the problem is whether I should be paying for the installation or them. I think it should be them as no where in the manual does it say that parts are covered for X amount and labor for Y amount (like your TV). Their head warranty manager is out of town this week so I will be calling him next week.