Had a guy at DC doing the same thing and they either fired or suspended him when they got wind of it.....the Dodge forum people rallied for him and got him reinstated. It is a shame that good customer service is not mandatory.

 

Well if Dodge had ears, maybe Ford does too.

What can we do/where can we go to support him? I didn't know of his help, but if I had I would've asked for it because my dealership was worthless when it came to getting information on my build. Seems like Kzinti is the kind of guy to back up, for all our sakes. I'd like to send Ford a clear message that we can always go spend our money elsewhere and we demand good customer service.

Best,
-j

 

Well,

After my personal dealings with Ford Motor Company, along with a few others here. It is obvious that Ford as a company truly doesn't care all that much about keeping current customers happy.

And yes - we can - and will - write and call and continue to try to impact Ford. But the bottom line is the people at Ford who have the power to change things will never see or hear what we have to say. Only the messages the under-management want to forward to the upper-management will make it through. Us, as a lowly customer can not call any Executive at Ford direct. Or email him, or write him. as He personally doesn't recieve anything we send. Everything goes through a secretary, guard or some filter to shelter the Executive from hearing what he doesn't want to see or hear.

Such is life - in the Big Corporate World.

 

If someone has the writing skills to come up with a petition like PW can probably do, I would be more than happy to sign and mail it. We can even have someone who are members of other forums spread the message as well. Maybe we should send them to USA Today and have them give the petitions to Ford.

 

Hey PULLMEOVERRED

- think you could put another letter together to Mr Giombetti? kinda a form letter type of thing we could cut/paste, print, adlib, you know- just a good businesslike letter for us to copy...maybe best thing to collect up a couple hundred signed letters , bind into a book, and fedex to a few of the big guys, just to be sure it gets noticed.
I planned on writing a bunch, but am no good at it...I really think if we could rally the mustang buyers out there, we could get a lot of signatures- I kinda think snailmailing signed petitions we could all cut and paste/printout, along with handwritten note might get something going- I read they view one handwritten letter as typical opinion of 500 that wouldnt take the time to write.

I just cant hardly write to say why Kzinti's help was so great without going of on that stupid friggin thing they call the 'customer resource center' CRC is a pathetic joke- they could save some money by replacing it with a machine that says 'call your dealer'- a parrot voice might at least make it a little comical too...see there I go again

if I can find a link to the USA today thing I'll definitely email you- I was kinda thinking about seeing if they would entertain visiting Ford to find out 'why' and see how they could defend it when every person that knew of him got nothing but the best support on earth from him, and it made the screwed up bull**** CRC and lack of dealer access or concerns all actually kinda fun to sidestep...I'm still hoping MAYBE they pulled the plug because of plans to advance his position to 'official', and able to help everyone with some support staff... guarantee someones gonna, just hope fords 'way forward' dont involve waiting for toyoduh to pick up his lead before ford decides maybe it really does make buyers appreciative...

 

I wish I knew about this gentleman when I had my ordeal with my dealership. Very little info until I received a call, "uh your GT is here". Hey thanks for the heads up a$$wipe.

I would also like to support this man. I like the idea of sending a letter to USA today, signed by thousands of loyal Ford owners from around the net.

Let us know what we need to do!

 

Kzinti is the man. I've totally got his back if he needs it.

 

i am up for the petition, or SOME WAY we can open fords eyes to the costomer service and warrenty service FLAWS.

Ty

 

Count me in ... This guy looked out for me & countless others while we were pacing back & forth , waiting for our Ponies to be born ...

 

Yah get a form put up that we can send via snail mail since it will have more of an impact, and one via email as well to boot. I'd love to show the guys at Ford that this guy is downright amazing.