2005-2014 Mustangs Discussions on the latest S197 model Mustangs from Ford.

Disappointed w/ Roush Performance

Thread Tools
 
Search this Thread
 
Old Dec 16, 2008 | 09:39 PM
  #1  
GTVapor's Avatar
GTVapor
Thread Starter
2nd Gear Member
 
Joined: May 2008
Posts: 227
From:
Angry Disappointed w/ Roush Performance

I received the matte black roush 3 piece spoiler today and upon inspection was shocked. I ordered directly from the Roush Performance website expecting that I would receive a quality product. The center portion of the spoiler appears to be used as there is leftover adhesive and pieces of old double sided tape on the bottom. The bottom of the spoiler looks exactly like your rear deck lid after removal of the factory spoiler and I will NOT be removing it. Those of you that have removed your spoiler know what I am talking about and what a pita it was to remove it. I am soooo pissed off right now as I planned on installing the wing this weekend and just sent roush an e-mail.
Old Dec 16, 2008 | 11:18 PM
  #2  
EagleStroker's Avatar
EagleStroker
5th Gear Member
 
Joined: Apr 2008
Posts: 2,377
From: Memphis
Default

Let us know what happens man, that really sucks.
Old Dec 17, 2008 | 02:48 AM
  #3  
black_z's Avatar
black_z
 
Joined: Nov 2008
Posts: 33
From: East Coast
Default

Damn, that sux!
Old Dec 17, 2008 | 02:55 AM
  #4  
07 GT E UPP's Avatar
07 GT E UPP
3rd Gear Member
 
Joined: Oct 2008
Posts: 743
From: Toronto, Ontario, Canada
Default

Originally Posted by GTVapor
I received the matte black roush 3 piece spoiler today and upon inspection was shocked. I ordered directly from the Roush Performance website expecting that I would receive a quality product. The center portion of the spoiler appears to be used as there is leftover adhesive and pieces of old double sided tape on the bottom. The bottom of the spoiler looks exactly like your rear deck lid after removal of the factory spoiler and I will NOT be removing it. Those of you that have removed your spoiler know what I am talking about and what a pita it was to remove it. I am soooo pissed off right now as I planned on installing the wing this weekend and just sent roush an e-mail.

Hey GTVapor that sucks...!!! I have the 3 piece Rear Spoiler, Side Quarter Window Louvers, Front Facia with Chin Spoiler all directly from ROUSH.
I ordered them in Ford black (UA) and received quality pieces.!! However, unless they have improved their two sided tape from about 6 months ago, I wouldn't use it...doesn't stick worth a damn...!! I'd go out and buy some 3-M quailty tape instead.
Old Dec 17, 2008 | 06:48 PM
  #5  
GTVapor's Avatar
GTVapor
Thread Starter
2nd Gear Member
 
Joined: May 2008
Posts: 227
From:
Smile

I spoke with Roush Performance today and they apologized for the mix up and are going to send me a new spoiler today.
Old Dec 17, 2008 | 07:16 PM
  #6  
degeze's Avatar
degeze
5th Gear Member
 
Joined: Jun 2007
Posts: 2,126
From: Douglasville, GA
Default

Sorry to hear man, but glad they are willing to make things right .
Old Dec 17, 2008 | 07:28 PM
  #7  
zporta's Avatar
zporta
5th Gear Member
 
Joined: Jan 2008
Posts: 2,544
From: MD
Default

hey at least u got great customer service...they could have been a holes...
Old Dec 17, 2008 | 07:31 PM
  #8  
deekum1627's Avatar
deekum1627
6th Gear Member
 
Joined: Dec 2007
Posts: 7,386
From: Long Island, moving to arizona soon
Default

sorry top hear man i ordered mine from rouch and had no probloms, keep us up to date
Old Dec 17, 2008 | 07:31 PM
  #9  
olvanish's Avatar
olvanish
3rd Gear Member
 
Joined: Jul 2007
Posts: 929
From:
Default

So typical for some reason... Reminds me of ebay where you buy something, wait for it for a week or 2 and then when you get it, it's defective and it's obvious that the seller did not even bother LOOKING at the item before sending it to you. I guess what you got is a part that somebody returned, but yet it was not properly prepared for being re-sold
Old Dec 17, 2008 | 09:33 PM
  #10  
charliebrown266's Avatar
charliebrown266
4th Gear Member
 
Joined: Apr 2008
Posts: 1,176
From: toronto,canada
Default

Sorry to hear that but they great customer service.When i got my suspension kit from them the frt sway bar bushings were missing,I phoned them and shipped them overnight..



All times are GMT -5. The time now is 04:02 AM.