dominant1

When i bought my 2010 gt it was on a Sunday sale event. Which means the dealer didn't have enough staff working that day to do the vehicle inspection and detail the car...So they gave me a red loaner mustang with the same sticker as my car until they could prep my car the next day.. he gave me the loaner key it was keyless entry remote with trunk button alert button etc...When i picked up my car the next day My salesman handed me the keys and to my surprise i got 2 regular keys...no keyless remote key.. I asked him where's my keyless remote he said my car didn't come with that feature...I didn't think much about it, but when i got home i looked at my sticker and it says keyless remote. I have the button inside the car to lock and unlock the door. Shouldn't i have the keyless remote if the sticker says my car has it? or does it mean there are 2 types?

Mustang Boy

i would take it back to the dealer and bring it to their attention because the only keyless entry is the key pad(on the door) or the keyless remote entry with the remote either part of the key on some or in a separate remote like most other vehicles

robinsonda1

Keyless entry is a standard feature across the Mustang line up, they are feeding you a line of BS.

dominant1

I've been calling emailing leaving messages at the dealership for 6 days now. They are about 50 miles away from me and i got no response at all . So my next step is to call Ford Corporate ...to get on the dealers *** about this. One of their a-holes probably lost the original remotes and they couldn't replace it in time for the sale. Other then that i cant think of reason why they would purposely withhold the remotes from me.......

Mustang Boy

i would go to the dealer when you get a chance and complain because they can have the remotes programmed in about a half hour

dominant1

Turns out my salesman was out all last week, which is why he didnt return my calls, i talked to him today and he has my 2 remotes for me... he just needs to code them....will be picking them up later this week...

Orion_240

you need to talk to the sales manager!

If he won't help you contact the BBB in your area.

Salespeople are almost all idiots and this just goes to show you Ford needs to stop letting dealerships have cars and sell them directly to the consumer!

dominant1

Update: went down to the dealer yesterday and got my remotes. Turns out they are not the key type but remote only. somewhere along the lines they lost my key remotes ... but im not gonna complain any further i can open my doors and trunk and sound the alarm with these so as far as i'm concerned case closed!

157dB

Keyless remote does not mean keyless remote KEYS.
If you want, you can get the Ford Fusion Keyless Remote KEY
off of eBay and have the blade cut and program it yourself.
See owners manual for the key training procedure.