I just ordered a Mach 1 grill delete kit, but haven't received an email with order confirmation. Should I expect one?

 

Wait up to 12 hours or so.

I bought wheels and tires a couple days ago, and the confirmation email is not immediate.

 

If you ordered it online, it can take a bit longer to receive the confirmations. We have to import the orders from the web, go through them to make sure they're all legit, and then we send out confirmations. Also, check your spam folder. Sometimes, our emails go there instead of into the inbox.

~Emilie

 

I got the confirmation, but it said my order is on hold because I didn't pay enough for shipping. I tried calling the telephone #, but it won't connect from Hawaii. I sent an email requesting you charge my card the difference, but have yet to receive a response.

 

Well, if you sent it after 6pm EST on Friday, no one will get to that email until Monday. We're not open on the weekends

I'll look for it first thing Monday morning, though. Do me a favor, please? Send me an email at emilied@americanmuscle.com to remind me.

~Emilie

 

Done. Thanks.

 

You're all set, Mike!



~Emilie

 

Emilie,

Did I pay for second day air? I'm curious because I haven't received my kit yet.

 

Mike,

I just looked at your order again. I apologize profusely that you weren't notified, but apparently, the grill delete is out of stock. Normally, an email is sent letting you know, but I just asked the girl who handles it and she was waiting for an ETA before sending it. Just found out that we're looking at getting those the 2nd week of January.

I'm so sorry I thought it was all set or I would have kept my eye on it and let you of any issue ASAP. I'm going to issue another discount to the order for the inconvenience.

I feel so bad! Email me if you need more information.

~Emilie

 

Thanks Emilie.