Fed up with AmericanMuscle.com - sure the AM trolls will reply here and want to fix everything to save face but don't bother, this is my thread, too little too late.

Once again, the incompetence supersedes their already low valued reputation.

Some members may have good experiences - others not so much, to each his own I guess; but I (personally in my experience) am tired of getting faulty products shipped, wrong products shipped and then an overall lack of customer service and urgency when things go wrong.

In the meantime, anyone that wants a FREE MMD Trunk Emblem Surround - Matte Black (10-12 All), just PM and lets meet up.
This is the product: http://www.americanmuscle.com/matte-...over-1012.html

I have a 2008 GT, and again obviously received the wrong product, and the 08 emblems are now magically out of stock.

This is not my first problem when ordering from AM, so needless to say; please recommend other places for me to take my business.

 

I completely understand that this is your thread, and you have every right to vent on the forums. However, I would hate to loose you as a customer and would appreciate the chance to make things right!

I would like to hear about all of your experiences with us and I'll work hard internally to make sure none of these things happen again. I really appreciate your feedback and it will help us improve moving forward!

To start, I'm going to send you the 05-09 emblem cover the second they're back in stock - that's on me! What other mods do you have on your build list? Maybe I can help you out there as well.

We'll always bend over backwards to make sure our customers are satisfied and in good hands. It sounds like you may have just caught one of ours reps on a bad day, we're only human and everyone has a bad day. So please, shoot me a PM with your order number included and I'll have our CS Manager contact you directly! I'm confident he'll be able to get you squared away, quickly. If you don't want to shoot me a PM, I completely understand. I've been in your shoes and I know how frustrating it can be, but I will go the extra mile to make sure you're taken care of!

I look forward to speaking with you.

-Dan

 

Don't bother. Moving on to CJponyparts.com, tired of explaining myself and it falling on deaf ears. Good luck - please dont reply.

 

Last call - FREE - MMD Trunk Emlbem (10-12); no takers by end of this week and it's going in the garbage.