This worked for me with similar - not the same - problem (try the appropriate link for a reset procedure) - Didn't have to to the fuse process. Good Luck
Originally Posted by rogan01 View Post
2012 GT Premium - SYNC died yesterday. Use it a lot for bluetooth/phone/ and playing music from usb port on thumb drive. All other radio functions worked. Called SYNC support and they gave me troubleshooting steps to follow for "reset" and said if they didn't work, would need to take to dealer. Went to car followed steps and they did not work at first. Step 1 was to press the "Phone" icon on the steering wheel and then scroll until I found option they said I should find. Pressing the button once did nothing. Pressed it/held down a few more times and SYNC came back on without doing anything else - had been completely dead on my ride home, turned car on/off, pressed all buttons, etc. Just FYI - in case this helps anyone as I was going to post on here for help if this did not work.
Wondering - Anyone else had to do this or take to dealer for it? Just wondering how common this was (I looked through the SYNC owners manual troubleshooting section but there was nothing in there about it just going out completely)
Hi, rogan01 -
To clarify, what issue were you experiencing? Were you not getting a response when pressing the voice command button? If so, the first line of troubleshooting would be resetting the system as per SYNC support. Instructions for both systems are below.
If that doesn't help and you're comfortable will pulling the fuse for SYNC, I recommend saving yourself a trip to the dealer. The fuse panel for your vehicle is located in the lower passenger side area behind the kick panel. Open the trim panel door and remove the fuse cover for access. There will be a fuse pulling tool provided to the left the fuses and relays. The fuse for SYNC is in location 3 and needs to be left out for 3 minutes with the vehicle off.
If you're not comfortable doing this, you dealer can definitely take care of it for you. Let me know what you decide.
In-Vehicle Technology Team
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