2011 Diff Leak (a.k.a. - why FoMoCo is loosing a customer)

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09-08-2011, 10:23 PM

#41

Thrashard340

2nd Gear Member

Join Date: Mar 2009

Location: CA

Posts: 423

Quote:

Originally Posted by pdonket

I agree with you on all of this....how Ford can consider 1 quart for every 500 miles an okay amount of oil burnt, is ridiculous. I think Ford reps should be doing something about this if they want to stand up to their name in here. Spitting out the crappy dealer policies isn't the way to serve the customer, it's just saying the same thing from a different source.

Come-on Ford, don't make this guy waste money on his car, find something that by logic is clearly wrong, and then send him home with a lighter wallet. Messed up.

Actually, 1 qt per 500 miles isn't even an acceptable spec. It should be 1 qt per 1,000 miles.

09-09-2011, 01:41 AM

#42

Art161

4th Gear Member

Join Date: Nov 2008

Location: California

Posts: 1,495

Quote:

Originally Posted by Art161

To me, this shows a lack of understanding of the customer's point.

Quote:

Originally Posted by pascal

But, but, they're here to help.

Or are they here to make you think they're here to help?

09-09-2011, 02:01 AM

#43

Art161

4th Gear Member

Join Date: Nov 2008

Location: California

Posts: 1,495

Quote:

Originally Posted by Thrashard340

Actually, 1 qt per 500 miles isn't even an acceptable spec. It should be 1 qt per 1,000 miles.

That's more reasonable, although the Ford 2007 Mustang Workshop Manual states there may be an issue if a quart of oil is consumed in less than 1,500 miles. The manual does say that operating conditions could cause a variation in oil consumption.

Of course the 2011 engines are different from the 2007 engines, but still...

Ford sets some specs that I consider ridiculous, in addition to the oil issue. For example, my 2007 Owner's Guide says, "If you have to add more than 1.0 quart (1.0 liter) of engine coolant per month, have your authorized dealer check the engine cooling system." They have got to be kidding! Anything less than 1.0 quart per month is okay? Ridiculous.

09-09-2011, 05:54 AM

#44

Gidyupp

1st Gear Member

Thread Starter

Join Date: Mar 2011

Location: NH

Posts: 62

Quote:

Originally Posted by Art161

Ford sets some specs that I consider ridiculous, in addition to the oil issue. For example, my 2007 Owner's Guide says, "If you have to add more than 1.0 quart (1.0 liter) of engine coolant per month, have your authorized dealer check the engine cooling system." They have got to be kidding! Anything less than 1.0 quart per month is okay? Ridiculous.

Wow, that's even more silly than the oil spec. If I had to add coolant more than once a year, serious alarm bells would be ringing in my head. That's a sealed system.

09-18-2011, 12:12 PM

#45

88gt88

Join Date: May 2007

Posts: 30

Quote:

Originally Posted by Thrashard340

Actually, 1 qt per 500 miles isn't even an acceptable spec. It should be 1 qt per 1,000 miles.

So a car that ford recomends running 10,000 mile oil change levels is suppose to run out of oil at 4,000 miles? Granted we should check our oil every once and a while but just imagine how many people dont and would run out if this spec was truly acceptable. I have always thought 1 quart within 3,000 miles was normal. Any more is a problem.

09-18-2011, 04:01 PM

#46

Thrashard340

2nd Gear Member

Join Date: Mar 2009

Location: CA

Posts: 423

Quote:

Originally Posted by 88gt88

When I was in mechanic school in the 90's, the accepted standard was 1 quart every 1,000 miles. I would think that figure would have improved today, so I find it hard to believe that Ford would tell anyone that 1 quart for every 500 miles is OK.

HOwever, I SERIOUSLY HOPE you are not waiting between oil changes to check your oil. Even in the 90's when the average oil change interval was 3,000 miles, you were taught to check you oil every 1,000 miles or every 3 fill ups at the gas station. Because if you didn't, you could still be low 3 quarts between oil changes, which is very detrimental to an engine.

NOW, again I emphasize. I hope you are not one of those individuals that neglect basic maintenance and check your oil with more regularity when you are at the gas station.

09-18-2011, 04:30 PM

#47

OhEightGT

2nd Gear Member

Join Date: Jul 2011

Location: Oklahoma

Posts: 243

Quote:

Originally Posted by Gidyupp

OK, now your just throwing salt in the wound, what does that even mean?
What multiple opinions? My opinion is that a brand new car should not burn a quart of oil every thousand miles. That is also the opinion of the service manager, but he can't do anything for me without authorization of Ford.

The only opinion that has "not substantiated an issue" is Ford, because you don't want to fix it. Your spec of 500 miles per quart is bogus by any sane measure. I expect to fill up on oil every few fuel stops when I'm riding my sled, not my car.

Just because you keep cheerfully saying that your glad my problem is resolved doesn't make it so.

Just to put this in perspective, you do realize that I consume more oil driving the car than I use for scheduled maintenance right? At the point which the warentee is up on my catalytic converters, I will have sent 20 GALLONS of oil through them, no reason for concern, right?

Agreed. I love Ford through and through, but this is ridiculous. That amount of oil consumption is a VERY serious problem regardless of whether Ford wants to say it is or not. They are going to lose customers over things like this. People tend to get angry when they know there is a problem but the manufacturer insists it was designed to work that way. Ford is in a lose-lose if they keep playing the game this way. Either they are lying and don't want to fix it, or they seriously f*cked up something in the engineering process if they couldn't find a way to avoid burning a quart of oil every 500 miles. The only win Ford, is to admit there is a problem and address it. As well as all of his other issues. Some problems can be chalked up to "new design growing pains" but 1 qt. per 500 miles, even per 1,000 or 1,500 with today's technology, is not one of them.

Last edited by OhEightGT; 09-18-2011 at 04:32 PM.

09-18-2011, 10:46 PM

#48

Mikes_BLK_GT

4th Gear Member

Join Date: May 2007

Location: Pacific Northwest, USA

Posts: 1,691

Sorry to hear about these issue's and another unhappy 5.0 owner, mustangs are supposed to be fun. Just one more reason not to buy a new 5.0 imo. Not only would I not want a car that burns that much oil, and the cust. service responses here are absolutely useless. They want us to buy a $40k sports car but treat it like a $15k economy car, no thanks.