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Ford Dealership Abuse - Video

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Old 08-03-2014, 12:11 PM   #1
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Default Ford Dealership Abuse - Video

I forgot if I saw this video on this forum or another but I thought I would share it.
Extremely disappointing, I originally thought I would take my GT to a dealership because this kind of stuff would be less likely to happen than at a local auto shop, guess not.


I plan on putting cameras in my car when I take it for service now...
I have plenty of GoPros sitting around lol
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Old 08-03-2014, 02:08 PM   #2
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Yea it was on allformustang first, my blood was boiling when i saw this. This and many other reasons why i dont bring my car to dealerships. Most people there are incompetent and can careless about your car.
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Old 08-03-2014, 04:00 PM   #3
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Omg that's just inexcusable. I had a similar issue happen to me like this, the dude who took my car for a test drive(which was bs anyway) I guess the mechanic didn't think I was at the end of the parking lot checking out cars as he was flying over the speed bumps���� I went straight back to the service area "hot" and explained how furious I was on how unprofessional this was and so on It didn't go well when he Told me "we are really sorry, but it's not a Prius like these guys normally drive" long story short, they tried to make it up to me in every single way, which still didn't work for me..
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Old 08-03-2014, 04:22 PM   #4
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Post the name of the dealership

Call a local news outlet

Call Ford Corporate

Call a LAWYER.

This is why I take a pic of the mileage everytime someone else drives the car. Oh. And MyKey.
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Old 08-03-2014, 04:53 PM   #5
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Wow. I am not surprised, good ole' stealership!
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Old 08-03-2014, 06:02 PM   #6
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I saw that the other day. Makes me sick.
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Old 08-04-2014, 11:34 AM   #7
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I saw this on jalopnik I believe. Either fix it or blow it up? What kind of a mechanic are you? I'd loose my **** if that where to happen to my car.
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Old 08-04-2014, 11:53 AM   #8
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Wow, guy brings a running car to the shop and they're going to blow it up or fix it! I wonder what they would've told the guy if they actually blew it up! What a Maroon!
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Old 08-04-2014, 12:08 PM   #9
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They would have told the guy his engine was blown and charged him for a new one.
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Old 08-04-2014, 07:31 PM   #10
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Can I get a TLDW cliffnotes on the video? It was kinda long, and I was a little confused cause a lot of the dialogue says "me:" implying that the owner was riding in the car with the mechanic. So I didn't get what was going on.

My thing with dealerships is this: There is no unifying standard of quality between them WHATSOEVER. I go to the Alpharetta Ford off Mansell and love them! They always give me deals, have great mechanics, and genuinely care about my car.

I went to the now out of business Malcolm Cunningham Ford in Atlanta, and they charged me $125 just to diagnose the problem with my car, and then tried to scam me out of $2,000, while the actual engine problem, really only required a replacement of a $100 part. I was f***ing furious and could not believe those sheisters. I'm glad they are out of business now!

So there are tremendous dealers out there, and there are some that are the absolute scum of the earth.
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Old 08-04-2014, 08:53 PM   #11
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Basically two techs take a stang with (I'm guessing) a reported vibration noise or something out and they just rev the **** out of it and leave at high rpm load in the hopes that the issue will either just "fix itself, or blow it [the engine] up".

Then there's some conspiracy to commit fraud and a little assholery sprinkled in between the rest of the tech's conversation. The owner stated in his youtube channel that they messed up his rims, and caused a new transmission issue after he got it back.
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Old 08-04-2014, 10:16 PM   #12
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SUE THE F%&K OUT OF THAT DEALERSHIP!!!!!!!
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Old 08-05-2014, 10:39 AM   #13
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Most mechanics are monkey imo...wait till you own a boat, unreal!
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Old 08-05-2014, 11:16 AM   #14
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It all depends who you trust with your car is the real issue. One time I took my car to Tire Kingdom to get new tires and some mechanic took me to where my car was and told me I have to fix this, this and that. They also showed me an estimate which was really high. Since you live in South Florida like I do, the best thing to do is take your stories to one of local tv stations. You have more than enough proof from your video for them to do an expo on Sunrise Ford. Thank God nothing happened to your car when they were trying to "fix" it.
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Old 08-05-2014, 04:56 PM   #15
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I saw an update on Jalopnik that the dealership offered to buy back his car:

To the customer on the video, we sincerely apologize, we would like to extend you the offer of purchasing your car at retail price, allowing you to keep the aftermarket parts."
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Old 08-05-2014, 07:54 PM   #16
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They should compensate him for his time, as well as any tax/title fees, and give him a good deal on a replacement car if they're going to bother trying to fix this PR nightmare. Lazy ********.

Dude should absolutely take them to court, with that video I think he has a solid case against them and he can get a better deal than just "we'll buy your car back while you take a hit, and lose time out of your life fixing our mistake."
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Old 08-05-2014, 07:56 PM   #17
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Glad I saw this post. I live a few miles from Sawgrass Ford and was going to take my Mustang there for an alignment but changed my mind after seeing this!

Anyone know a good mechanic in the Sunrise FL area?
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Old 08-05-2014, 10:02 PM   #18
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It's way too late in the game to buy back at retail value. They need to do way more than that to a) make this right and b) save their reputation
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Old 08-05-2014, 11:38 PM   #19
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Best way to find a good mechanic, yelp. All the reviews are from customers and the business has no say.

Find a local independent shop
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Old 08-05-2014, 11:52 PM   #20
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Quote:
Originally Posted by redrader26 View Post
I saw an update on Jalopnik that the dealership offered to buy back his car:

To the customer on the video, we sincerely apologize, we would like to extend you the offer of purchasing your car at retail price, allowing you to keep the aftermarket parts."
lol the power of social media. I wouldnt take that deal, not after how they treated him before this blew up. He should hire a lawyer and go from there. Should definitely teach them a lesson. Im pretty sure hes not the first customer this has happened to. In a way hes standing up for the past,present and future customers lol. He will be our hero.
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Old 08-05-2014, 11:52 PM
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