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WARNING: DO NOT USE MUSTANGTUNING.COM!!

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Old 05-26-2006, 08:52 PM
  #11  
Stoenr
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Default RE: WARNING: DO NOT USE MUSTANGTUNING.COM!!

If thats the case, call your credit card company
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Old 05-26-2006, 09:00 PM
  #12  
MikeHawke
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Default RE: WARNING: DO NOT USE MUSTANGTUNING.COM!!


ORIGINAL: 06GT

Perhaps your experience might be different, maybe something has changed, but mine went bad!

I orderd last week, received this week, and I contacted them today.

I ordered about $1600 worth of stuff- 18x10 chrome deep dish bullits for the rear, 18X8 chrome deep dish bullits for the front, with their (only) tire recommendations mounted and balanced with a set of 20 bullit lug nuts.

Problem number 1 that I expected them to do something about was that some of the lug nuts fit and some do not. The ones that fit are stamped 1/2-20 and the ones that do not are stamped 12x1.5.
I was told that this wasn't their fault, that it must be a manufacturing defect, and they could send me new ones but I'd have to pay the shipping!!

Problem number 2 that I did not ask them to do anything about but wanted them to know was that the their recommended tires (which I purchased) are 35 series,
which makes them significantly smaller in diameter than the oem wheels (285/35-18 vs. 235/55-17, check it out)... they look ridiculously small on the car, most especially the rear, and yes my car is lowered even.

Problem number 3 was that the guy I spoke to was not even the very least bit apologetic, clearly could care less what I got or whether or not I was happy with it, and most of all he kept talking over top of me before I finished speaking!!

I was annoyed when I called them, but not pissed off. I basically expected them to send me lug nuts that fit and say "I'm sorry you don't like the tires, but we can't take them back". What I got was somebody that could care less if I dropped dead, much less about the stuff I bought from them!!


What I posted was my experience and my recommendation... my online vendor review as it were. If I had read someone elses like this I would not have bought from them. Why do I need to pay $1600 to get grief from some shop that doesn't care about me??

On the home front, I just had a Mustang guy walk up to me in the grocery store parking lot not 30 minutes ago and say "your car looks clean, man... but you need some bigger tires on those back wheels to fill up the well..."
For what its worth, I've talked to a Corvette buddy of mine, and found a local shop that does great on chrome rims, and he is setting me up with a set of Nitto NT 555s which will fit the car appropriately, which is what (I know now) that I should have ordered to begin with.. (separately I suppose). That's a $725+grief lesson.

Maybe I'm the only order that ever had bad parts in it, and the only guy to ever not like their tires, but if that was the case why give me such a hard time about it?? Why not just say "I'm sorrry, we'll get you a good set of lug nuts out ASAP. I'm real sorry you don't like the tires, I'll tell the owner, but I don't think we can take them back." -?? And since I'm the ONLY one unhappy with them then why not say "If you're willing to give us another chance maybe I can get you a discount on your next purchase" ??

Well, that ain't what I got!!

Bart
Fine, the tires are one thing but I can't believe they would be so petty as to nickle and dime you on the lug nuts. That's just not smart business.

It may have been a packaging error but they sold you the package so they are responsible IMO.

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Old 05-26-2006, 09:02 PM
  #13  
CrazyAl
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Default RE: WARNING: DO NOT USE MUSTANGTUNING.COM!!

06GT, your recent post is a bit different than your first.

Regardless of the details they should have treated you with respect when you called.

They clearly shipped you the wrong lug nuts. The Mustang has a 1/2-20 thread pattern. The 12-1.5 are metric lug nuts. Someone goofed and sent you some metrics by mistake. It could have been the manufacturer of the lug nuts who packed the wrong ones, or it could have been Mustangtuning's fault for sending you the wrong ones.

As for the tire size, that is a subjective matter. I know a couple of people who are running that size tire in the rear, including some people on this forum, and they are happy with the look. They're not "wrong" they just are different than what you'd like. Mind you, I think that MustangTuning should accept a refund on the tires in order to make you happy, but I don't think that they screwed up on the sizing. Where they screwed up is treating you poorly when you called up with your concerns--and it appears that there's little doubt about that.



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Old 05-26-2006, 09:16 PM
  #14  
BLACK06GT4ME
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Default RE: WARNING: DO NOT USE MUSTANGTUNING.COM!!

Return/Exchange Policy


All returns will only be accepted within 30 days of the customer receiving the product and only if they have received a Return Merchandise Authorization “RMA†number. MustangTuning.com reserves the right to refuse any package without an authorization number. Returns will be processed within 10 business days ("business days" exclude weekends, holidays, and the day the package is delivered) of receipt.


If you receive a damaged, defective, or a partial order then you must contact us within 72 hours of receiving the order. If the issue is not reported to the RMA department within this time frame we reserve the right to refuse the return.


In the event of a defect that is outside of our return policy but within the manufacturer’s warranty, exchange will be handled directly with the manufacturer, with the outcome of the claim being determined solely by the manufacturer. MustangTuning.com will as a courtesy try to facilitate a thorough review of the claim for the customer, with the understanding that MustangTuning.com does not make any decisions on these issues i.e. approvals, denials, fees, ect.


Products (including packaging) must be returned in new, resalable condition. If any component of the returned product is missing, MustangTuning.com’s return procedure will be breached and may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.


Any non-defective product returned for refund will be assessed a 15% restocking fee and will be subject to the original shipping charges incurred by MustangTuning.com. This restocking fee may be raised, at our discretion, if there is damage to the product or if the product is returned incomplete. A larger restocking fee may be deducted if the returned merchandise is not resalable. MustangTuning.com will not assess a restocking fee on defective returns. A qualified technician will test each returned product for defects.


Customers are responsible for all return shipping charges unless they receive an incorrect item. In addition, if returning an item for a refund the original shipping cost incurred by MustangTuning.com will be deducted from the refund issued. When sending an item back to us we recommend that you use UPS, FedEx, or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages and only the signature of an authorized MustangTuning.com employee will suffice as proof of delivery. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment.


Customers are responsible for checking all merchandise for damage or defects when received before the item is used. MustangTuning.com will not take a return of an item that is damaged or defective if it has been used. If the product is damaged during shipment, Mustang Tuning will replace the product at no charge after a claim has been processed with the shipper.


MustangTuning.com is not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.


Unauthorized returns, refused packages and undeliverable packages can take up to 3 weeks to be processed and may be refused, returned to you at your expense, or charged a restocking fee (the amount to be determined upon processing the refused item). If your return has not been processed within the specified time then please email RMA@mustangtuning.com.


At no point will used, mounted, or balanced wheels be accepted for return. Damage done to wheels during mounting or balancing will not be covered by MustangTuning.com. Customers will be responsible for checking wheels for damage before they are mounted and/or balanced. Installation costs/mounting and balancing fees will not be covered by MustangTuning.com for any returned product. Any wheels returned incomplete (missing center caps, etc.) will be refused or returned to you at your expense.


All Mustang headlights are not covered by any warranty from fogging or condensation from the manufacturer. MustangTuning.com suggests that all Mustang Headlights should be professionally installed to make sure that these problems do not arise.


Returns will not be accepted for any of the following: chips and tuners, Diablo Sport and SCT products (these products are only up for exchange in the case of a defect), custom-order panels and bezels, any custom-order or made-to-order items, non-defective items that have been used or installed on a vehicle, and body kits. Under no circumstances are mounted wheels (tires on them) returnable. Issues with these items must be taken up directly with the manufacturer.



MustangTuning.com reserves the right, without notification, to make any changes or amendments at any time to the return policy and procedures.


Seems pretty clear to me. The tires are yours, the lug nuts they should replace.

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Old 05-26-2006, 09:16 PM
  #15  
blackout
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Default RE: WARNING: DO NOT USE MUSTANGTUNING.COM!!

They are okay IMO. Their shipping is extremely slow and I was notified about 3 days after the purchase of my CDC Chin that it was not in stock. I think they could work on their customer service a little bit, but waiting was the least of my concerns. I am planning on ordering my 18x10 and 18x9 Chrome DD Bullitts through them, wouldn't purchase their rubber.

I think that they should've fixed the problem, like Brenspeed would if you had any problems. I realized I was missing my shift boot adapter for my Hurst shifter I called him on Thursday he looked up my order and shipped it out that minute. I wasn't even expecting him to be so cooperative as he didn't even argue, he just agreed with everything I said and said he'll get another one from Hurst for himself.

Wish you the best of luck in your situation, although I would pursue talking to MustangTuning about your situation.

-Jeff
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Old 05-26-2006, 09:18 PM
  #16  
BLACK06GT4ME
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Default RE: WARNING: DO NOT USE MUSTANGTUNING.COM!!

Return/Exchange Policy


All returns will only be accepted within 30 days of the customer receiving the product and only if they have received a Return Merchandise Authorization “RMA†number. MustangTuning.com reserves the right to refuse any package without an authorization number. Returns will be processed within 10 business days ("business days" exclude weekends, holidays, and the day the package is delivered) of receipt.


If you receive a damaged, defective, or a partial order then you must contact us within 72 hours of receiving the order. If the issue is not reported to the RMA department within this time frame we reserve the right to refuse the return.


In the event of a defect that is outside of our return policy but within the manufacturer’s warranty, exchange will be handled directly with the manufacturer, with the outcome of the claim being determined solely by the manufacturer. MustangTuning.com will as a courtesy try to facilitate a thorough review of the claim for the customer, with the understanding that MustangTuning.com does not make any decisions on these issues i.e. approvals, denials, fees, ect.


Products (including packaging) must be returned in new, resalable condition. If any component of the returned product is missing, MustangTuning.com’s return procedure will be breached and may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.


Any non-defective product returned for refund will be assessed a 15% restocking fee and will be subject to the original shipping charges incurred by MustangTuning.com. This restocking fee may be raised, at our discretion, if there is damage to the product or if the product is returned incomplete. A larger restocking fee may be deducted if the returned merchandise is not resalable. MustangTuning.com will not assess a restocking fee on defective returns. A qualified technician will test each returned product for defects.


Customers are responsible for all return shipping charges unless they receive an incorrect item. In addition, if returning an item for a refund the original shipping cost incurred by MustangTuning.com will be deducted from the refund issued. When sending an item back to us we recommend that you use UPS, FedEx, or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages and only the signature of an authorized MustangTuning.com employee will suffice as proof of delivery. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment.


Customers are responsible for checking all merchandise for damage or defects when received before the item is used. MustangTuning.com will not take a return of an item that is damaged or defective if it has been used. If the product is damaged during shipment, Mustang Tuning will replace the product at no charge after a claim has been processed with the shipper.


MustangTuning.com is not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.


Unauthorized returns, refused packages and undeliverable packages can take up to 3 weeks to be processed and may be refused, returned to you at your expense, or charged a restocking fee (the amount to be determined upon processing the refused item). If your return has not been processed within the specified time then please email RMA@mustangtuning.com.


At no point will used, mounted, or balanced wheels be accepted for return. Damage done to wheels during mounting or balancing will not be covered by MustangTuning.com. Customers will be responsible for checking wheels for damage before they are mounted and/or balanced. Installation costs/mounting and balancing fees will not be covered by MustangTuning.com for any returned product. Any wheels returned incomplete (missing center caps, etc.) will be refused or returned to you at your expense.


All Mustang headlights are not covered by any warranty from fogging or condensation from the manufacturer. MustangTuning.com suggests that all Mustang Headlights should be professionally installed to make sure that these problems do not arise.


Returns will not be accepted for any of the following: chips and tuners, Diablo Sport and SCT products (these products are only up for exchange in the case of a defect), custom-order panels and bezels, any custom-order or made-to-order items, non-defective items that have been used or installed on a vehicle, and body kits. Under no circumstances are mounted wheels (tires on them) returnable. Issues with these items must be taken up directly with the manufacturer.



MustangTuning.com reserves the right, without notification, to make any changes or amendments at any time to the return policy and procedures.

Pretty clear to me.

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Old 05-26-2006, 10:12 PM
  #17  
06GT
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Default RE: WARNING: DO NOT USE MUSTANGTUNING.COM!!

True- if they hadn't taken me around the barn on $25 worth of lug nuts its not likely that I would've said much about the tires, just had them changed out and call it a day. Its a $30k car with at least another $5k worth of accessories, so a $700 mistake is not that big in the scheme of things, it's not my first mistake, and I won't be going hungry buying more tires.. however, since what happened did happen, is a 35 series tire really the choice for trhe Mustang, especially the rear? Now I know that it is 1.3" smaller in diameter than oem, and lets face it- homeless people could live in the wheel well of a 05-06 Mustang, its not pinched for space is it?

Had I taken the recommendation of say 'HyundaiTuning.com' and they looked silly on the car, I would agree that that's what I get for trusting them- but this is a Mustang specialist online retailer, is it not? Is it really the consensus that that a 35 series tire is the tire of choice on 18" rims, espescially the rear??

Apart from that, I have no reason to call them again at all. They have my order number and contact information, and if someone contacts me to make amends I'll let you know. As is, I'm just some guy that lives somewhere else that called in unhappy with the stuff I got, and too bad for me. Maybe they will see this and improve things, so the next person in my shoes won't end up with steam coming out his ears
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Old 05-26-2006, 10:36 PM
  #18  
CrazyAl
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Default RE: WARNING: DO NOT USE MUSTANGTUNING.COM!!

I don't think there is much of a consensus on the tire sizes. I was just stating that I've seen at least a few people with that size tire on their car, and they don't seem to mind. I guess if you like them, then great. If you don't, then you don't.

Personally, I agree with you that those tires are a little on the small side, appearance-wise. In fact, I am in the process of putting new wheels & tires on my car right now, and after a great deal of research I elected to go with the 295/40 R18 in the rear. It's actually a hair LARGER in diameter than the stock. Unfortunatley, there's only a couple choices in that size, for the time being anyway.

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Old 05-26-2006, 11:48 PM
  #19  
06GT
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Default RE: WARNING: DO NOT USE MUSTANGTUNING.COM!!

I think that's exactly what I'm getting from my Corvette racing guy. Nitto NT 555's? I wish I had gone to him first, he knew exactly what I was talking about when I called him, seems he has done a few Mustangs as well.

ahhh... rubber under the (burning) bridge.
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Old 05-27-2006, 12:12 AM
  #20  
CrazyAl
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Default RE: WARNING: DO NOT USE MUSTANGTUNING.COM!!

I am currently planning on running the Falken Azenis RT615. As far as I know, that was the only 295/40 R18 available. That's 0.2" larger than the OEM tires--nearly identical diameter, but it's much wider. These are a performance tire; tread life is better than the drag radials, but it's not spectacular, at about 25,000 mi. It has a stiffer sidewall which is more handling oriented, but it also has some pretty soft rubber, so the traction should be a lot better than the OEM pirellis.

The Nitto 555 is available in a 295/45 R18, but that looks quite a bit larger, at over 28" OD.

The 555 R (drag radial) is available in a 305/35 R18, which fits a 10" wide wheel. That is 26.4" OD, only slightly smaller than OEM. That'd be a good choice for the strip but I wouldn't run them on the street full time. (The 555 R2, which is a road race tire, is also available in this size)

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