2005-2014 Mustangs Discussions on the latest S197 model Mustangs from Ford.

Dealer story...

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Old Mar 9, 2008 | 09:30 PM
  #1  
godminus1's Avatar
godminus1
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2nd Gear Member
 
Joined: Sep 2004
Posts: 272
From: Baltimore, MD
Default Dealer story...

So I take my car to the dealer to have the e-brakefreezing problem fixed. I figure while I'm there I'll have them change my oil and rotate my tires. As well as fix a piece of weather stripping that was coming out around my drivers window.

First they say they are going to get everything done in one day. Great. I find rides to my classes and what not. They call me at 4. "Well, we didn't have enough time to fix your weather stripping because we need to take the whole headliner out to fix it. So you can leave it here, or bring it back another night."

I went off on him because I needed the car in the AM. He finally broke down and gave me a rental.

I go to pick my car up the next afternoon. My radar detector is sitting on my passenger seat. Its hardwired just to the right of the rear view. The wire is dangling from the corner of my dash above my head. So I fix that. Then, there is a nice scratch on the middle silver plastic piece of the steering wheel. To top everything off there is a scratch through the paint next to my door handle.

I know scratches happen. They managed to put two nice ones right where I look.

He's getting a phone call in the morning.

Am I rediculous for being pissed about this?
Old Mar 9, 2008 | 09:38 PM
  #2  
algregory's Avatar
algregory
3rd Gear Member
 
Joined: Jan 2005
Posts: 701
From: New Bern, NC
Default RE: Dealer story...

I always dread taking my rides into anyone for service. I shy away from dealers for sure and look for good people elsewhere, but, we need to take the bullet sometimes. Hope he does something to make you happy.
Old Mar 9, 2008 | 10:36 PM
  #3  
Burnsy's Avatar
Burnsy
5th Gear Member
 
Joined: Mar 2007
Posts: 2,209
From: CT
Default RE: Dealer story...

damn that sucks...don't go back there anymore
Old Mar 9, 2008 | 10:52 PM
  #4  
blueherd02gt's Avatar
blueherd02gt
5th Gear Member
 
Joined: May 2006
Posts: 4,182
From: Tennessee
Default RE: Dealer story...

What do you do? Yell at them? It's just ANOTHER inconvenience coming...
Old Mar 9, 2008 | 11:27 PM
  #5  
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batmobile2005
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Joined: Sep 2007
Posts: 343
From:
Default RE: Dealer story...

be angry, i would lol. thats ridiculous that a dealer would do that to a car, it should come back to you pristine, not having scratches on it. give em a piece of your mind, or at least negotiate something, thats not right at all
Old Mar 9, 2008 | 11:43 PM
  #6  
fosman77's Avatar
fosman77
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Joined: Sep 2006
Posts: 340
From:
Default RE: Dealer story...

Make them make it right.
Old Mar 9, 2008 | 11:44 PM
  #7  
duke_r2's Avatar
duke_r2
1st Gear Member
 
Joined: Feb 2008
Posts: 101
From:
Default RE: Dealer story...

That sucks man. GL on the phone call though.
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