2005-2014 Mustangs Discussions on the latest S197 model Mustangs from Ford.

Question about TSBs

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Old Jul 31, 2008 | 06:22 AM
  #11  
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EricM
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Joined: Nov 2007
Posts: 378
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Default RE: Question about TSBs

ORIGINAL: Puddle356

bleh, I'm really getting frustrated with this now. I paid the $100 and called a ford rep, they looked up my VIN and told me I dont have the front end tsb. and after a conversation with them all they did was send my complaint back to my dealership. when I asked the guy at the dealership "so I'm going to have to pay $100 every 6 months basically for this problem" he just said "well good thing you got the extended warranty" wtf...
Before the TSB was ever issued, some people's thunk problem was cured by fixing loose end links. You seem to be one of these people, so I would question whether replacing your strut mounts is necessary.

They fixed one side under warranty, then the other side was exhibiting the problem after the warranty expired, so you paid for that. That seems fair, I guess, although if they were thorough they would've checked both sides when you first had it there. If either side is doing it now, I'd say that would be on them, because it's a repeat visit for a problem they've already worked on. They don't get to charge you to fix the same thing repeatedly.

And if the strut mounts are the problem, I'd say that would be on them too since you have a documented complaint when the warranty was still in effect that they ignored the TSB for and didn't fix. They don't get to charge you for incorrectly diagnosing problems that were discovered when the warranty was still in effect.
Old Jul 31, 2008 | 08:53 AM
  #12  
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mpatilla
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Joined: Dec 2007
Posts: 375
From: Alabama
Default RE: Question about TSBs

Does thethunk noise happen continually or is it just kind of random?

Old Jul 31, 2008 | 11:16 AM
  #13  
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Riptide
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Joined: Nov 2007
Posts: 6,193
From: Montaner
Default RE: Question about TSBs

I hear a thunk noise every time I pull into my driveway but that's it. Never taken it into the dealer for it. I think I'll just let it go since it doesn't bother me.
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