First Dealing with American Muscle
07-08-2009, 11:55 AM
#1
5th Gear Member
Thread Starter
Join Date: Jun 2005
Location:
Posts: 3,319
First Dealing with American Muscle
I just had my first dealing with American Muscle - maybe the last.
I have a 2006 GT 'vert. Over a year ago I bought a White Face Gauge kit from US SPEEDO. I installed it and it looked great, but I noticed 2 icons were missing (Lost Traction and The Wrench).
I have been living with it, not happy, but livable. I saw that American Muscle is selling a kit made by Simco. I e-mailed American Muscle (twice) and specifically asked about these two icons. I described my problem with US SPEEDO.
I recieved an e-mail back saying that ALL the icons were on their kit.
After thinking about it for a month or so, I went ahead and ordered the American Muscle kit.
I just recieved the kit. The first thing I did was to look at the overlay and sure enough, the two icons I asked about are missing in this kit too.
I called American Muscle and described the whole thing. The first thing the guy said was they needed the e-mail I had gotten from them. Since I thought they were a stand up company, I didn't save it.
They did agree to take the kit back, but I have to pay to ship it back, even though it was their screw up. He almost sounded relieved I didn't have the e-mail.
Hey, it might be a small thing, but since I contacted them BEFORE I ordered the kit, and was given the bad information, I expected them to refund the entire amount including shipping. I guess I expected too much.
I have a 2006 GT 'vert. Over a year ago I bought a White Face Gauge kit from US SPEEDO. I installed it and it looked great, but I noticed 2 icons were missing (Lost Traction and The Wrench).
I have been living with it, not happy, but livable. I saw that American Muscle is selling a kit made by Simco. I e-mailed American Muscle (twice) and specifically asked about these two icons. I described my problem with US SPEEDO.
I recieved an e-mail back saying that ALL the icons were on their kit.
After thinking about it for a month or so, I went ahead and ordered the American Muscle kit.
I just recieved the kit. The first thing I did was to look at the overlay and sure enough, the two icons I asked about are missing in this kit too.
I called American Muscle and described the whole thing. The first thing the guy said was they needed the e-mail I had gotten from them. Since I thought they were a stand up company, I didn't save it.
They did agree to take the kit back, but I have to pay to ship it back, even though it was their screw up. He almost sounded relieved I didn't have the e-mail.
Hey, it might be a small thing, but since I contacted them BEFORE I ordered the kit, and was given the bad information, I expected them to refund the entire amount including shipping. I guess I expected too much.
Last edited by Goldenpony; 07-08-2009 at 11:57 AM.
07-08-2009, 12:09 PM
#2
1st Gear Member
Join Date: Apr 2007
Location: Alabama
Posts: 143
PM AMNick about this. He seems to be a good guy. I have ordered a few things from AM and have had nothing but a positive experience. Surely he will work this out for you.
07-08-2009, 12:35 PM
#3
2nd Gear Member
Join Date: Jun 2009
Location: Iowa
Posts: 324
I ordered my floor mats and shorty antenna from them, and got them quickly, I even had to change my order mid-stream, and they were great about it. I would order from them again.
07-08-2009, 03:15 PM
#4
3rd Gear Member
Join Date: Jul 2007
Location: N.J
Posts: 688
A/M is one of the better vendors out there..had nothing but good experience with them! id keep at em and hopefully they'll work it out for you.
07-08-2009, 08:37 PM
#5
5th Gear Member
Join Date: May 2005
Location: S.burbs Chicago
Posts: 4,793
Not sure how they can really even sell that kit that way.
For passing emissions reason.
The 1st thing that's tested in Illinois is the bulb test, to make sure the light works.
I could see that being a problem out here.
For passing emissions reason.
The 1st thing that's tested in Illinois is the bulb test, to make sure the light works.
I could see that being a problem out here.
07-08-2009, 08:58 PM
#6
2nd Gear Member
Join Date: Oct 2008
Location: AL
Posts: 275
Yeah, get into contact with AMNick, he will make things right. However, right now I think he is on vacation. Check the American Muscle specific section.
07-09-2009, 02:58 PM
#7
2nd Gear Member
Join Date: Jun 2009
Location: Crestview, Florida
Posts: 334
AMNick will take care of you. I just spent about $2200 with them this week and he helped me out alot....
07-09-2009, 03:39 PM
#8
5th Gear Member
Thread Starter
Join Date: Jun 2005
Location:
Posts: 3,319
Resolved
I am happy to announce that my issue with American Muscle has been resolved to my satisfaction. I had e-mailed AMNick outlining my complaint. Nick is on vacation, but I was answered by another gentleman, Ryan. I recieved both an e-mail and a phone call. AM sent me a prepaid UPS shipping label by e-mail. I am getting a full refund and they are picking up the return shipping. On top of that, Ryan said they would investigate my complaint concerning the missing icons and try to make sure this wouldn't arise again in future orders.
I am completely satisfied with this outcome. I will surely order from American Muscle again in the future. AM is a "Stand Up Company".
I am completely satisfied with this outcome. I will surely order from American Muscle again in the future. AM is a "Stand Up Company".
07-09-2009, 04:57 PM
#9
2nd Gear Member
Join Date: Jun 2009
Location: Crestview, Florida
Posts: 334
Awesome! I am glad they took care of you.
07-09-2009, 05:01 PM
#10
1st Gear Member
Join Date: Jan 2009
Location: Pennsylvania
Posts: 100
Site is amazing. Ordered some royal purple gear oil from them, got it next day. I cant believe it