PNYXPRESS

This is the first time something has been damaged or cost me money. The CC issue was the first and only time Ive ever taken a vehicle in for a service on my dime, normally I only take my vehicles to the dealerships for warranty work. And its the only dealer that is convenient for me on my way to and from work. Trust me I will never be going back there now

pdonket

He's learned his lesson. He could use less parenting and more sympathy.

07 GT E UPP

Really.... And they say that they are willing to split the cost.!! What does that tell you..!! Obviously, If they really thought it wasn't their fault, they wouldn't be paying Squat !! They are Trying to minimize their loses......

essayons

You can find sympathy ... aw nevermind.

I'm sorry OP,


Or they're just trying to get a customer to shut up and go away.

Young_Gun

Here's hoping one of the Ford reps on here steps in.

I hate hearing things like this...

BlackGT45th

Never have trusted a dealership and never will.

PNYXPRESS

here is a pic of the damage. You can see where it flexed and popped the paint in several places and gouged and scraped the lip.

BlackGT45th

Yeah... I'd have someone at the dealership by the neck if my car came back with that kind of damage.

JimC

I can see what the dealership is saying here.

The car comes in to the shop - and no indication of damage.

Car is delivered to customer (or to his "agent" in this case) and there is no mention of any damage.

Some time after the car is delivered and left the shop there is a claim of damage.

How do we know when and where and by whom the damage came about?
It may have been the dealer,
It may have been the agent stopping for a coffee on the way home with the car,
Or it could have been damaged when it came in but no one noticed it.

Three possibilities, each just as valid as the other.

And why would they offer to split the cost? Customer relations - cheaper to pay a little than to fight it, it could have happened there but no one knows, and maybe the customer will accept and move on.

I suppose that there is a fourth possibility - and I'm NOT saying you did this OP, but every business has to worry about someone trying to pull a fast one. Think of how many times we've seen someone on this forum admit to trying to pull something on a dealer - "damaged my X on my car - I'm dropping it at the dealer for some work and then when I pick it up I'll notice the issue and try to get them to cover it". We've all seen someone stupid enough to admit on an open forum (or on their facebook page) that they tried to do something (like just set the car back to stock and get the warranty to cover some damage they did).

PNYXPRESS

JimC, I always look the car over before I pick it up, however, my mom did not know to do this when she picked it up. She found the damage when she got home and wiped the car off from somebody's sprinkler watering the street. I notified the dealer as soon as they opened the next day. The tech took the car and never even looked it over or filled out paperwork, just took my name, px and nature of problem and stuck a number tag on it and took it to the back.