2013 GT BROKEN - Purchased New on 6/2, needs repair to steering 6/5
06-05-2012, 12:00 PM
#1
Thread Starter
Join Date: Jun 2012
Posts: 14
2013 GT BROKEN - Purchased New on 6/2, needs repair to steering 6/5
So I purchased my first Mustang this past Saturday, June 2nd. Brand new 2013 GT. Drove it about 70 miles over the weekend here and there, didnt push it. Sunday evening, it starts to "click/creak" when making left turns. The noise happens during the first 1/2 turn of the steering wheel to the left.
I take it to the dealer this morning and they hear it too and put it up on the lift and check it out. They tell me very vaguely that its the power steering and that an entire piece having to do with it needs to be replaced and that its such a large piece that they dont stock it and it will take a week to get it. They say the car is safe to drive while it makes the noise and send me on my way.
I am not familiar with the internals of this car and do not really know what it could be. Anyone wanna take a stab at it? The car turns smoothly and I dont really feel anything, but it doesnt sound good when turning the wheel left. They told me nothing is bent, cracked, leaking, or anything out of the ordinary and that the problem is within a part that comes assembled to them already and that they cant reach.
Needless to say im a bit disappointed - I have never had a brand new car have an issue within days of taking it off the lot, and I dont really know how to handle this situation. They said once the part is here it takes a day to put in and that I could have a loaner if I need it. Everything is covered under warranty. Anything else I should do/ask/request? thanks in advance!
I take it to the dealer this morning and they hear it too and put it up on the lift and check it out. They tell me very vaguely that its the power steering and that an entire piece having to do with it needs to be replaced and that its such a large piece that they dont stock it and it will take a week to get it. They say the car is safe to drive while it makes the noise and send me on my way.
I am not familiar with the internals of this car and do not really know what it could be. Anyone wanna take a stab at it? The car turns smoothly and I dont really feel anything, but it doesnt sound good when turning the wheel left. They told me nothing is bent, cracked, leaking, or anything out of the ordinary and that the problem is within a part that comes assembled to them already and that they cant reach.
Needless to say im a bit disappointed - I have never had a brand new car have an issue within days of taking it off the lot, and I dont really know how to handle this situation. They said once the part is here it takes a day to put in and that I could have a loaner if I need it. Everything is covered under warranty. Anything else I should do/ask/request? thanks in advance!
06-05-2012, 02:52 PM
#4
4th Gear Member
Join Date: Nov 2011
Location: WA
Posts: 1,514
it happens. the cars are mass produced, quality checks are everywhere, but some things can slip by. especially something that isn't going to show up initially on a test drive.
no idea what's actually wrong - you should have divulged this information from the tech. it's important to know what they are doing to your car. they told you a 'piece' they had to order, you could have grabbed that information.
no idea what's actually wrong - you should have divulged this information from the tech. it's important to know what they are doing to your car. they told you a 'piece' they had to order, you could have grabbed that information.
06-05-2012, 05:49 PM
#5
If nothing else, I would want to know what the problem is and what will be replaced. Could be nothing, but at the same time...could be something!
I do not like vague when it comes to something like this, usually means they don't know what the hell they are talking about.
Its a new purchase and you have power...get the facts and make the call bro!
I do not like vague when it comes to something like this, usually means they don't know what the hell they are talking about.
Its a new purchase and you have power...get the facts and make the call bro!
06-05-2012, 10:38 PM
#8
2nd Gear Member
Join Date: Mar 2006
Location: Maryland
Posts: 154
it happens. the cars are mass produced, quality checks are everywhere, but some things can slip by. especially something that isn't going to show up initially on a test drive.
no idea what's actually wrong - you should have divulged this information from the tech. it's important to know what they are doing to your car. they told you a 'piece' they had to order, you could have grabbed that information.
no idea what's actually wrong - you should have divulged this information from the tech. it's important to know what they are doing to your car. they told you a 'piece' they had to order, you could have grabbed that information.
06-06-2012, 07:19 AM
#10
Thread Starter
Join Date: Jun 2012
Posts: 14
I am at the ford dealer now its 8 in the morning and they told me to come in today because they spoke to a Ford engineer and he directed the mechanics to run a bunch of tests on the car to determine if they needed to order this part or not. I will get all the details and post them here when they are finished with the steering tests.