Originally Posted by DocSnickers

Other possibility I have seen is people trying to use the tune files moving from a mac when they are meant to be ran on a PC. It will cause this sort of issue, may or may not be the case though.

Originally Posted by DocSnickers

I am going to be the dick here and say your over reacting and kind of being an *** writing them off the first sign of a problem.

Let me tell you a little story I have Whiteline Upper Control Arms. It came to the attention of Whiteline that they were defective and would start to break at the welds. So I have been delayed installing them for over two months while they are developing the new model. Instead of freaking out and going on a internet rage about how much they sucked and how they should not have this problem. I contacted them and they are replacing them for free no questions asked as soon as the new ones come in. Yeah it sucks when a product that is made by a human can have a flaw but its made by a human it can break.

Work with them and they will get it fixed, maybe you have some issue that has not been encountered would be good for them to know and how to fix it. Will save someone else some grief later on down the road.

Originally Posted by Shane780

American Muscle excepted the return of the defective products.

Originally Posted by Mike@DiabloSport

OP, I wish we could have gotten you going, but sounds like AM has taken the tool back, best of luck in your future endeavors.

Thanks

Originally Posted by AMDanBailer

Shane,

I'm sorry to hear that the device didn't work for you. However, I'm glad we were able to get you taken care of and accept a return!

Please let me know if you have any questions, need some assistance or would like to try another device!

-Dan

Originally Posted by jhawkr

From what I've seen here, American Muscle has bent over backwards to try to resolve the problem(s). I see great customer service. When things go bad, these are the kind of people you want to be dealing with. When the time comes that I need something they sell, American Muscle will be my 1st choice. Impressive customer service!

Originally Posted by Code Vision

Yea let me pile on and say that I had an issue or two with some products I got from AM, but they really work with you man, they totally won me over and I trust those guys. They're a good group.

I hope you get what you're looking for!

Originally Posted by lilediselec

all back that up been back and forth with products with you guys for years now. had 2 mustangs spent well over 5g with you guys between the 2 cars so far and the new one is just getting started. couldnt ask or want a better company to work with then american muscle.