I have ordered many parts from them in the past and the only time I had a problem with them was when I ordered heddman headers at which point they told me I had to go through heddman. I ended up getting a free upgrade to the htc coated headers from the cheap black painted ones which was cool but mustangs plus did nothing to help. I still may end up ordering some fiberglass from them but for the stock stuff I just trust NPD, they are fast and cheap.

 

Agreed, I've used Mustangs Plus for radiators mostly and NPD for the rest. I drive up to Stockton and do a pick-up and browse in their restomod shop when I do go.
Jim

 

Are you high? Why would he bother to pack up a decklid for this guy and personally bring it all the way to SoCal and offer a free exchange if defective, even though it has been several months (years?) since it was purchased?

I'm going to take Mr. Bramlett's words and actions at face value, considering the circumstances, is exemplary customer service. For cripes sake, he gave his cell number to the customer. Sheesh.

 

hes going the extra mile to keep a customer happy normaly if you waited this long most companys will tell you your out of luck most have a return limit which is a month or less

 

Seems like a legitimate offer to me.

In regards to thestatement that it is all about the money....DUH!!

It is always about the money. If he has to eat a deck lid in order to keep you as a customer and because youbrought the problem to our attention, keep us as customers, then eating a messed up deck lid is petty cash.

Sounds like he is making an honestattempt to come to a fair and equitable resolution to the problem.

 

A whole bit of truth - 'it's the money'.
Jim

 

The prob with mustangs plus, is none of thekids at the counter drive mustangs.Each time I've been there there's nothing but Hondas and Nissans in the parking lot. I've been there four times in the last year, two to pick up parts, and two to replace the parts.The counter guy got my order wrong both times, resulting in a 45 min return trip eachtime. I will say, the guys managingthe place know their stuff, and are very knowledgable and more then willing to share that knowledge.

 

Honestly, if it had been me who purchased the deck lid that long ago, and just recently figured out that the part did not fit/work, (I have some very old new parts that I have not installed yet), I don't think I would even contact the company I bought them from. That is just me though!

I will have to agree that M/+ has agreed to do far more than they are obliged to do.I really doubt that the actual manufacturer will do a thing for M/+ at this point, since it has been so long. He is probably going to have to eat the entie thing.

 

I agree, how many other owners would even do this?

Man, some of these guys want a silver platter under their foods.

 

This is a very good response and it sounds like your issue will be resolved. I'm sure his offer is very well received by you.

In my experience, though, it is often very difficult to speak with somebody who is a "decision maker" and can actually help in problems such as these. In this case, you've finally got the owner's attention. If I recall your previous post, you attempted to escalate this many times to get an acceptable resolution. Posting your concerns on this forum may not have been the "nicest" way to resolve it, but once you're out of options you've got nothing else to lose...

Personally, I'm quite impressed by Mustang's Plus response.