Problem with Ford Customer Service
03-17-2006, 01:24 PM
#1
Thread Starter
Join Date: Feb 2006
Posts: 20
Problem with Ford Customer Service
Ford has a TSB (Technical Service Bulletin) for the TR3650 manual transmissions for 2001 to 2003 Mustangs. My 2001 Mustang GT exhibits a clash/grind noise when shifting into 3rd gear as stated in the TSB. I paid the dealer $50 to learn that the transmission needs to be rebuilt for ONLY $2,800 plus tax. Because this is a Ford defect, I believe that Ford should rebuild my transmission free of charge. The Ford dealer refused to cover the rebuild costs. Ford Customer Service told me that Ford was "unwilling to assist me at this time". I want to fight this. I refuse to pay for this needed rebuild. I only have 55,500 miles on this car. I'm still making payments for this car. Please help me fight this. Any and all help would be greatly appreciated.
Thanks
Thanks
03-17-2006, 01:52 PM
#2
6th Gear Member
Join Date: May 2005
Location:
Posts: 7,445
RE: Problem with Ford Customer Service
ORIGINAL: stang01
Ford has a TSB (Technical Service Bulletin) for the TR3650 manual transmissions for 2001 to 2003 Mustangs. My 2001 Mustang GT exhibits a clash/grind noise when shifting into 3rd gear as stated in the TSB. I paid the dealer $50 to learn that the transmission needs to be rebuilt for ONLY $2,800 plus tax. Because this is a Ford defect, I believe that Ford should rebuild my transmission free of charge. The Ford dealer refused to cover the rebuild costs. Ford Customer Service told me that Ford was "unwilling to assist me at this time". I want to fight this. I refuse to pay for this needed rebuild. I only have 55,500 miles on this car. I'm still making payments for this car. Please help me fight this. Any and all help would be greatly appreciated.
Thanks
Ford has a TSB (Technical Service Bulletin) for the TR3650 manual transmissions for 2001 to 2003 Mustangs. My 2001 Mustang GT exhibits a clash/grind noise when shifting into 3rd gear as stated in the TSB. I paid the dealer $50 to learn that the transmission needs to be rebuilt for ONLY $2,800 plus tax. Because this is a Ford defect, I believe that Ford should rebuild my transmission free of charge. The Ford dealer refused to cover the rebuild costs. Ford Customer Service told me that Ford was "unwilling to assist me at this time". I want to fight this. I refuse to pay for this needed rebuild. I only have 55,500 miles on this car. I'm still making payments for this car. Please help me fight this. Any and all help would be greatly appreciated.
Thanks
03-17-2006, 02:32 PM
#4
6th Gear Member
Join Date: May 2005
Location:
Posts: 7,445
RE: Problem with Ford Customer Service
ORIGINAL: stang01
YellowPony
I talked with Ford Cutomer Service at 1-800-392-ford, as well as the Cusomer Service at the dealer. Are you saying that there is another person to call?
YellowPony
I talked with Ford Cutomer Service at 1-800-392-ford, as well as the Cusomer Service at the dealer. Are you saying that there is another person to call?
03-17-2006, 02:39 PM
#6
6th Gear Member
Join Date: May 2005
Location:
Posts: 7,445
RE: Problem with Ford Customer Service
ORIGINAL: stang01
03YellowPony
Thanks I'll do that now
03YellowPony
Thanks I'll do that now
