2018 gauge & ambient lighting issue
02-02-2018, 09:31 PM
#1
Thread Starter
Join Date: Feb 2018
Location: Arkansas
Posts: 6
2018 gauge & ambient lighting issue
Have a new 2018 GT Premium convertible with the 401A package, which gives me the new virtual digital gauge cluster. I can successfully change the primary, secondary and ambeient lighting colors. (I have not yet used any of the “my color” options.) However, soon after (sometimes the very next time I enter the car) the lighting reverts back to the default colors. Have talked to Ford support as well as the dealer. Noone seems to know what’s going on.
Anyone else have this issue, or have a suggestion on a solution?
Thanks in advance.
Anyone else have this issue, or have a suggestion on a solution?
Thanks in advance.
02-03-2018, 07:53 AM
#3
Thread Starter
Join Date: Feb 2018
Location: Arkansas
Posts: 6
GT Nate - Yep, read the manual many times. Downloaded an electronic copy of the manual so I could do a word search to insure I did not miss anything with the paper copy. Viewed the official Ford online video many times. Looked at several YouTube videos as well. Talked to Ford customer support. Had the dealer take a quick look just yesterday afternoon. The next time I got in the car (to go to dinner last night), the colors had again reverted to the defaults. Last night when I got home, I changed them again and did a "My Mode" save. I will be surprised if that works because there is simply no indication in any documentation that this is necessary since you do not have to use My Mode at all. However, there is no other "save" feature anywhere. The documentation, including the official Ford online video, just says and shows that you need to make the desired changes and "back out."
Will keep trying and hopefully the Ford dealer will contact someone at Ford that is higher up the food chain. As he said yesterday, the new Mustang instrument cluster is new to everyone. Thanks for your help.
PS - Love my new Mustang!!!
Will keep trying and hopefully the Ford dealer will contact someone at Ford that is higher up the food chain. As he said yesterday, the new Mustang instrument cluster is new to everyone. Thanks for your help.
PS - Love my new Mustang!!!
02-11-2018, 05:11 PM
#4
Join Date: Jan 2018
Location: Texas
Posts: 2
GT Nate - Yep, read the manual many times. Downloaded an electronic copy of the manual so I could do a word search to insure I did not miss anything with the paper copy. Viewed the official Ford online video many times. Looked at several YouTube videos as well. Talked to Ford customer support. Had the dealer take a quick look just yesterday afternoon. The next time I got in the car (to go to dinner last night), the colors had again reverted to the defaults. Last night when I got home, I changed them again and did a "My Mode" save. I will be surprised if that works because there is simply no indication in any documentation that this is necessary since you do not have to use My Mode at all. However, there is no other "save" feature anywhere. The documentation, including the official Ford online video, just says and shows that you need to make the desired changes and "back out."
Will keep trying and hopefully the Ford dealer will contact someone at Ford that is higher up the food chain. As he said yesterday, the new Mustang instrument cluster is new to everyone. Thanks for your help.
PS - Love my new Mustang!!!
Will keep trying and hopefully the Ford dealer will contact someone at Ford that is higher up the food chain. As he said yesterday, the new Mustang instrument cluster is new to everyone. Thanks for your help.
PS - Love my new Mustang!!!
Theres a recall concerning both the cluster and an issue with the transmission. not sure if its related in any way. I haven't taken mine in yet but haven't hit this issue.
02-11-2018, 06:14 PM
#5
Thread Starter
Join Date: Feb 2018
Location: Arkansas
Posts: 6
I am aware of the recall for Mustangs built between a rage of dates. Mine was slightly outside that date. The new gauge cluster issue that is subject to the recall did not seem to be the ambient color issue I have experienced, however.
I may have found the solution, at least it has not reverted back to the default colors in a week or so. I changed the colors and then saved "My Mode." Fingers crossed!!
Thanks for the input.
I may have found the solution, at least it has not reverted back to the default colors in a week or so. I changed the colors and then saved "My Mode." Fingers crossed!!
Thanks for the input.
05-27-2018, 06:48 AM
#6
Join Date: May 2018
Location: Ms
Posts: 2
Ambient Lighting
How were you able to fix it. I have been to the dealership and spoke with Ford. Nothing I have tried allows me to change the lighting colors. Well, I can change it but as soon as I turn the car off and crank but up it reverts to default colors!
05-27-2018, 10:20 AM
#7
Thread Starter
Join Date: Feb 2018
Location: Arkansas
Posts: 6
I saved the color changes to “My Mode” and that has completely resolved the issue. Neither the online Ford Mustang videos on this subject or my Ford dealer say anything about this. Haven’t had any issues in many months. Good luck.
05-30-2018, 07:44 AM
#9
Thread Starter
Join Date: Feb 2018
Location: Arkansas
Posts: 6
Sorry the "My Mode" save is not working for you. I too "love" the car, but there are certainly issues. I talked to Ford yesterday on a minor issue when saving navigation points that do not save the data point, but rather it shows in SYNC 3 as a "blank" destination. Supposedly, all you should have to do is "delete" it, but in this case it does not work. Solution from Ford? Do a Master Reset which deletes all SYNC 3 data, including your phone pairing, etc.
The biggest issue I have read about is regarding the manual transmission (I have an AT) where the gear "fingers" were changed from steel to aluminum. Have been multiple reports of these "fingers" easily breaking.
But, this is technology and new developments and you'll always have issues. However, when it's "you" this is happening to, it makes a difference!!
Good luck.
The biggest issue I have read about is regarding the manual transmission (I have an AT) where the gear "fingers" were changed from steel to aluminum. Have been multiple reports of these "fingers" easily breaking.
But, this is technology and new developments and you'll always have issues. However, when it's "you" this is happening to, it makes a difference!!
Good luck.
07-04-2018, 02:08 AM
#10
Join Date: Jul 2018
Location: NYC
Posts: 6
Add me to the same issue. It’s very annoying. Let me ask you something in regards to my mode and other modes. When you start the car does the mode start off in the mode you shut the car off in? Will it start I. My mode. Because my car seems to start at normal at all times. Including the exhaust modes. It starts at normal with every mode at a cold start after shutting the car off. Is this normal?