Bad experience with pypes long tube headers
02-06-2013, 11:13 AM
#12
3rd Gear Member
Join Date: Oct 2011
Location: WV
Posts: 750
I've seen several cars with Pypes axle backs or cat backs, and the tailpipes ALWAYS look like ****. One tip is close, the other one is hanging down too far, sticking out too far, shifted to one side, or all three. I've had two different axle backs (MBRP and Hooker), and both were right on the money. Pypes QC (or lack thereof) is just inexcusable, but then again, what do you expect for Chinese stuff I guess. I'm pretty sure I don't want to try their headers if they can't even get an axle back right.
02-06-2013, 01:24 PM
#14
Gentleman's Relish
Join Date: Feb 2005
Location: AZ
Posts: 13,090
So after posting my story on their fb page and had a huge amount of negative feedback, they contacted me. Pypes told me they would send me a driver side header. I informed them that my shop had already fixed the problem and i didnt need a new header, but that i was looking for a little help in for the additional cost of fixing their faulty product. They told me absolutely not, they would not reimburse for labor charges. So i asked them if they could send me a full set of headers with the problem fixed, so that maybe i could sell them on my own to get reimbursed. My thinking was it would cost them pretty much nothing, i could regain some lost cash, the header problem would be fixed, and everyone happy. Nope...they said absolutely not. Pypes was extremely rude, and told me i should shut up and deal with it, and they would send me ONE header when the problem was already fixed, or they couldnt send me a header. Id prefer to tell my story and let everyone know my bad experience rather then get a useless header. Also, they informed me that they still had not fixed the problem of the header rubbing on the steering shaft.
Not going to resort to name calling here but I think Pypes will soon go the way of RPM Outlet. (Out of business).
02-06-2013, 01:27 PM
#15
6th Gear Member
Join Date: Aug 2011
Location: Thomasville, NC Where we beat headers into submission!!
Posts: 7,233
It's interesting you say they will send you a single header. Another guy on the forum had problems (but he bought a used set from someone). Pypes wouldn't sell him a single header for a similar clearance issue saying they are only available in pairs.
Not going to resort to name calling here but I think Pypes will soon go the way of RPM Outlet. (Out of business).
Not going to resort to name calling here but I think Pypes will soon go the way of RPM Outlet. (Out of business).
we had a huge post about it going over on S197forum too.
02-06-2013, 01:38 PM
#17
Gentleman's Relish
Join Date: Feb 2005
Location: AZ
Posts: 13,090
I wonder if pypes every bothers to look/monitor the forum? My guess is no or they don't care. Whatever, i just don't send them my business anymore.
I'm pretty forgiving when it comes to screw ups or an occassional bad product/customer service experience but when it's not just an isolated incident or it's an ongoing thing, that speaks volumes.
02-06-2013, 03:06 PM
#18
6th Gear Member
Join Date: Aug 2011
Location: Thomasville, NC Where we beat headers into submission!!
Posts: 7,233
What headers you end up going with?
I wonder if pypes every bothers to look/monitor the forum? My guess is no or they don't care. Whatever, i just don't send them my business anymore.
I'm pretty forgiving when it comes to screw ups or an occassional bad product/customer service experience but when it's not just an isolated incident or it's an ongoing thing, that speaks volumes.
I wonder if pypes every bothers to look/monitor the forum? My guess is no or they don't care. Whatever, i just don't send them my business anymore.
I'm pretty forgiving when it comes to screw ups or an occassional bad product/customer service experience but when it's not just an isolated incident or it's an ongoing thing, that speaks volumes.
Yeah, it's not an isolated incident with their customer service. I don't think that they look at the forums. I sent the "customer service" guy a link to the post on S197... I never got a response from him.
02-06-2013, 04:33 PM
#19
1st Gear Member
Join Date: Jun 2012
Location: Oregon
Posts: 81
Also, thanks for the info on the Pypes quality. I didn't know they were made in China & also didn't know that their customer "DIS service" after the sale was basically the "***** the customer" variety. Keep up the free advertising campaign & maybe the mo fos will refund you some of the $$ you wasted making their crappy pipes fit (ESPECIALLY since they've admitted that they themselves have had fitment issues with them.)
02-06-2013, 10:29 PM
#20
I'm still debating on what to go with. It sucks because I still have the Pypes X pipe but I really don't want to buy another set of Pypes headers. I will probably end up going Kooks.
Yeah, it's not an isolated incident with their customer service. I don't think that they look at the forums. I sent the "customer service" guy a link to the post on S197... I never got a response from him.
Yeah, it's not an isolated incident with their customer service. I don't think that they look at the forums. I sent the "customer service" guy a link to the post on S197... I never got a response from him.