Avalanch3

**Note: Read here for the previous story.

Quick summary of previous thread:
Bought "FRPP M-5300-N" springs from streetsideauto.com, installed on car, car didn't even drop, contacted ford racing and streetsideauto and both don't know what is going on.
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So before streetsideauto gives me an RMA # and return label for returning the springs, but then they retract the return label because the springs are considered "used". They gave my some bullsh*t that the since the springs were installed on the car, I can no longer return them and that I should of KNOWN the springs were faulty before installing..

After a pretty furious conversation with their customer service rep, I asked to speak to their manager. I explained the situation to him and he told me to take pictures of the springs so they could work it out with fordracing.

Well, here are the pictures of these "lowering springs" they sent me...











The goddamn "lowering spring" they sent me are TALLER than my OEM springs! What kind of company advertises faulty FRPP springs and refuses to take them back?

I'm going to contact Ford Racing again and see what they want me to do with the springs, because they said they could take the springs in and inspect them.

Z06 Killer

Wow! That is crazy, I wonder if they are fake clones? My FRPP k springs lowered my car very nicely!

ffk_pennywise

Good luck man. Thats a huge load of BS right there! I'd be pissed if I put springs on my car then had to turn around and take them off.

peetiewonder

me smells the fake springs.

Roy_R

I hate these rip-off artist...POS dealers! I also bought ripp-off springs before, now I only deal with reputable dealers. Dispute your credit card transaction, keep track of all correspondence, use email.

Avalanch3

Well streetsideauto emailed me saying tough luck, they are not going to take back the springs because Ford verified the part number...

I contacted Ford racing and they were feeding some bs that even if the height of the spring was taller it should still drop because every vehicle is different or some bs. They said they would talk to a mechanic... I called them over 12 hours ago and got no response from them...

I can't dispute my credit card because I used my wells Fargo visa debit card.... I feel so ****ty right now. I just wasted $200 on these springs and no one is taking damn responsibility.

6-Speed

The relative length of the springs in a static uncompressed state is not always a good indication of their compressed/loaded length.

However, I don't doubt your results that those springs did not perform as advertised, which is to drop your ride height by 1.5". Perhaps the spring manufacturer mis-labeled some Mustang GT or GT500 springs for V6 springs ... just a thought.

Stormracer

Well maybe memebers here can start a email campaign to streetsideauto to let them know the "level of their customer service and obvious lack of desire to stand behind what they sell". If enough Mustang folks email them to state that after seeing what they did to you, that the word is being passed not to order anything from them! Maybe this might change their customer satisfaction desire!

Stormracer

Here is my email to them!

I see from the forum that a fellow mustang member had ordered "FRPP lowering springs that were obvisouly incorrect regardless of the part number, as the physical aspect of these springs were not correct. Since you do not stand behind your products and customers I myself will certainly never order from your company. I will advise any other car buff that I know, and I know a lot also not to use your company. The price that you are out for those springs is trivial in relation to having a happy customer!

Z06 Killer

Just a question and I am sorry if this was asked before, but did you pre-load the suspension before tightening everything down? If not it can cause binding and make the car rest higher?