Spork3245

He wasn't being defensive, you are being woefully obstinate.

9 miles was likely due to repeated test drives (not a single one), the drop in mpg was likely caused by them leaving the car running in park for several minutes.

n813ca

Thank you sir

Intrepid175

It's easy to claim abuse or joy riding. I worked for a Chrysler dealer when I first got out of high school. I had one customer accuse me of joy riding in her car when I was asked to deliver it to her after she had left the car for service that day. She lived a couple of cities over (small towns located back to back) from the dealers location. I drove it over there and stopped at a convenience store to get a local map because I wasn't familiar with the individual subdivisions in the town and didn't know the exact location of the street she lived on. It turns out that she was aware of a few backroads from her place to the dealer that I didn't know about. The route I took put almost 10 miles more on the car than her route would have and she naturally "assumed" that I was having fun at her expense. She was wrong.

09GT/CS

Yeah I worked at an independent ship for a while. We had a guy come in and told us do whatever we had to do to get the computer ready to be emissions tested. It took fifty miles to get all readies and he complained about joyriding. It takes time sometimes to figure things out its easy for you because you drive the car every day. It takes us a while sometimes to figure out what is normal and what shouldn't be there as far as noises or behavior all cars are different.

n813ca

Thank you for the replies I was wrong to jump the gun.. Bigger issues with the car now. It has been in the shop for way too long now.

Intrepid175

Very sorry to hear of your problems. Please try to understand that the service personnel aren't having fun with this either. There's an old saying, "if Momma ain't happy, nobodies happy!" Same applies with dealer service departments, only in their case, it goes, "if the customer ain't happy, nobodies happy!" It's in their best interest to get you back on the road as quickly as possible but unfortunately, it doesn't always go that way. I genuinely hope they get your car fixed soon.

Good luck,
Steve R.

n813ca

Thank you sir.