[phiz118]

Before we jump to conclusions are you sure you didn't buy the wrong thing? There are two products the CNL10699a, and the CNL10699ap. The "ap" has the pipe, the "a" does not. You probably bought the "a". Second, always read the return policy!!!! It says "All Sales are Final." Personally, I'd never deal with any company that said all sales final. Their website does say that you can exchange, so you might call them back and see if they will work with you that way. I agree with you though, don't deal with them especially after reading their policies that if you exchange something you pay shipping + 20%.

My advice, sell it on EBAY!