Buckshot Barry

Yes, update please

Ford_Dude

just read the whole thing

its very sad and I hope ford steps up
if I were you I'd look into changing insurance asap

also be sure to get publicity on this
and maybe see if you can hunt down one of the top exec's number's and call them late (8-10pm their time)

things like this are why I don't go to a ford dealer for warrenty work (I go to a lincoln mercury they can do ford warrenty but seem to be more acustom to people that want things done right and done nicely)

kevinmalec

Also, be sure to send them the bill for having to rent the Mazda 3!!! Hoping you get a resolution very soon!

Slow_Lane

No update for 2 weeks, maybe ford gave her a new car and she can not speak of it.

7gtthrilla

I'd like to see some pics but i would call ford, ask to speak to somebody with *****. You have the ***** to serve this country so use them to talk some **** and get them to work for you, NOT THE OTHER WAY AROUND. FORD is awesome!!!!!! However, they're are a lot of no common sense d-bags out there that just don't get it. Put your foot in the door and demand your car fixed for free or a brand new one. PLAIN AND SIMPLE!

Slow_Lane

Facebook search "Engine Fire 2011 5.0" To see about 10 Pics. And I would only accept a new vehicle.

Gen5_40

Recently heard that Ford replaced a customer's Expedition that caught fire.
The owner had not yet taken it back for the recall on the cruise control issue where brake fluid could drip into the electrical connector of the ABS / cruise/... connector and cause a fire since the power was not properly protected with an inline fuse. The vehicle went on fire while the owner was away on vacation. Ford replaced the vehicle even though there was a possibility that the after market high amperage sound system tied directly to the battery might have been culprit in the fire.

When I questioned why the vehicle was replaced when there was a possibility the owner may have been at fault I was told that Ford is trying very hard to keep good customer relations.

Hmmmmmm!

pdonket

I think the problem here is that well number one, she's clearly been pressing for action when Ford won't put her through to anybody helpful. Number two, a company isn't awesome when you have a life threatening problem with their product and you have to play games with them to get a solution. Good company policy would necessitate immediate replacement or reimbursement for the product....not making her become an aggressor to get anything she DESERVES.

PSUSkier

Based on what I went through to get my transmission fixed, I can personally call BS on this. Ford is currently all about helping you up until the time you sign for the car. After that it's like going to the dentist.

dstowe2003

Nothing has happened yet, except that Ford wen out to inspect the car. Now I'm waiting for their next letter. I'll be so relieved when this is over.