FREE Oil change
11-04-2006, 03:30 AM
#1
5th Gear Member
Thread Starter
Join Date: Oct 2006
Location: Baytown, TX
Posts: 3,115
FREE Oil change
For now no I'll do it myself and not fall for a FREE offer
ok on 11-3-06 I went to Baytown Ford to have my oil changed I only went there because I had a coupon for a FREE oil change and even tho I provided the oil and filter it cost me $10 if I had known this I would have changed it myself
so can some of you review the letter I typed up planning to send to ford if so I'll post it
ok on 11-3-06 I went to Baytown Ford to have my oil changed I only went there because I had a coupon for a FREE oil change and even tho I provided the oil and filter it cost me $10 if I had known this I would have changed it myself
so can some of you review the letter I typed up planning to send to ford if so I'll post it
11-04-2006, 05:25 AM
#2
1st Gear Member
Join Date: Jul 2006
Location: Riverside, CA
Posts: 51
RE: FREE Oil change
you were definitely taken by your dealership. I was also given a "first oil change free" coupon. I took the offer and was very please as it was all completely 100% free. sorry to hear about your experience. where is this letter you are talking about. i wouldn't mind helping you out. you should be treated like gold as you are a paying customer. I work for the retail industry and customer service is always #1 above anything else, even sales!! Keep the customers happy and they'll keep coming back! i don't understand why others don't see that this idea works!!
11-04-2006, 05:44 AM
#3
5th Gear Member
Thread Starter
Join Date: Oct 2006
Location: Baytown, TX
Posts: 3,115
RE: FREE Oil change
here I want to revise it before e-mailing it to them
Hello my name is "Name omited"
I have always liked Ford vehicles and service
On Monday October 2nd, 2006 I bought a Ford Mustang GT at Baytown Ford
I was told that I would receive a survey in the mail and if I brought in the survey I would be given a Free oil change and when I did I was given a coupon for a free oil change however I am more picky about what oil I put in my car so I purchased 6 quarts of Royal Purple 5W-20 motor oil and after some research I bought a K&N oil filter (NOT AIR FILTER) because my research showed that this oil filter is better than the others in design and construction
So Today (Friday November 3rd, 2006) I went to Baytown Ford to have the oil changed and it all seemed fine till it was done and at that point I was told that because I provided my own oil I would have to pay the labor which isn't that big a deal money wise but I had been told that at most I would have to pay tax and I provided the oil and if I had been informed of this I would have changed it myself
And then to add to that I said I was planning to change the ATF & Differential to Royal Purple ATF and Max gear for the Trans fluid and Differential respectively and the service guy said if I changed the Transmission fluid to anything except the Motorcraft fluid it would void the warranty which is not only illegal but stupid
If I’m going to be the target of bait and switch I’ll have to reconsider my strong preference of Ford Motor Company
If someone can get away with something like this I hate to imagine if it was something bigger
When I research something I am very complete about it
After I am confident that the break-in period is complete I only use Full synthetic motor oil because I care about my car and I am willing to spend more to see that it stays in good shape but I only spend the money on what research proves is better for my car not because I am weaseled out of my hard earned cash with an offer of free service
I have always liked Ford vehicles and service
On Monday October 2nd, 2006 I bought a Ford Mustang GT at Baytown Ford
I was told that I would receive a survey in the mail and if I brought in the survey I would be given a Free oil change and when I did I was given a coupon for a free oil change however I am more picky about what oil I put in my car so I purchased 6 quarts of Royal Purple 5W-20 motor oil and after some research I bought a K&N oil filter (NOT AIR FILTER) because my research showed that this oil filter is better than the others in design and construction
So Today (Friday November 3rd, 2006) I went to Baytown Ford to have the oil changed and it all seemed fine till it was done and at that point I was told that because I provided my own oil I would have to pay the labor which isn't that big a deal money wise but I had been told that at most I would have to pay tax and I provided the oil and if I had been informed of this I would have changed it myself
And then to add to that I said I was planning to change the ATF & Differential to Royal Purple ATF and Max gear for the Trans fluid and Differential respectively and the service guy said if I changed the Transmission fluid to anything except the Motorcraft fluid it would void the warranty which is not only illegal but stupid
If I’m going to be the target of bait and switch I’ll have to reconsider my strong preference of Ford Motor Company
If someone can get away with something like this I hate to imagine if it was something bigger
When I research something I am very complete about it
After I am confident that the break-in period is complete I only use Full synthetic motor oil because I care about my car and I am willing to spend more to see that it stays in good shape but I only spend the money on what research proves is better for my car not because I am weaseled out of my hard earned cash with an offer of free service
11-04-2006, 08:18 AM
#4
4th Gear Member
Join Date: Nov 2005
Location: FLORIDA
Posts: 1,536
RE: FREE Oil change
The reason you had to pay is because you did not use there oil and brought your own. It would have been 100% free if you had them use Ford oil. They have to charge you labor because of it. Just how it is, IMO I wouldn't send that letter. Its gonna make you look stupid. Don't get pissed at me, you asked
11-04-2006, 09:15 AM
#6
4th Gear Member
Join Date: Jan 2006
Location: NC
Posts: 1,138
RE: FREE Oil change
The type of service you will recieve in the future as a result of that letter will cost you much more than $10. If you can't make it more to the point and eliminate words like "stupid" and "bate (sic) and switch", don't send it. You've already been given the reason, and although I agree it's nonsense, it's only $10 and you can just go to a different dealer next time. Talk with your feet.
11-04-2006, 01:55 PM
#7
5th Gear Member
Join Date: Jun 2005
Location:
Posts: 3,319
RE: FREE Oil change
ORIGINAL: richmod
The type of service you will recieve in the future as a result of that letter will cost you much more than $10. If you can't make it more to the point and eliminate words like "stupid" and "bate (sic) and switch", don't send it. You've already been given the reason, and although I agree it's nonsense, it's only $10 and you can just go to a different dealer next time. Talk with your feet.
The type of service you will recieve in the future as a result of that letter will cost you much more than $10. If you can't make it more to the point and eliminate words like "stupid" and "bate (sic) and switch", don't send it. You've already been given the reason, and although I agree it's nonsense, it's only $10 and you can just go to a different dealer next time. Talk with your feet.
I kinda agree, vote with your wallet
11-04-2006, 01:58 PM
#8
RE: FREE Oil change
I've had mostly good luck when writing companies when I have issues, or complaints with something they have done/not done.
It is a crapshoot though.
If you are going to send them a letter I would remove any insulting comments "bate and switch" (it's bait by the way).
It is best to simply outline the issue as politely as possible. A big point is to make them understand that you have been a loyal cutomer for X amount of years and should be valued as a customer.
I like to stress points that are pertinent to the company.
Use the example of Fords current financial situation and stress that they should be trying to retain a cutomer, rather than make them feel cheated.
Odds are if they respond, it will be a form letter.
You never know though, if the right person reads it they may surprise you.
It is a crapshoot though.
If you are going to send them a letter I would remove any insulting comments "bate and switch" (it's bait by the way).
It is best to simply outline the issue as politely as possible. A big point is to make them understand that you have been a loyal cutomer for X amount of years and should be valued as a customer.
I like to stress points that are pertinent to the company.
Use the example of Fords current financial situation and stress that they should be trying to retain a cutomer, rather than make them feel cheated.
Odds are if they respond, it will be a form letter.
You never know though, if the right person reads it they may surprise you.
11-04-2006, 02:53 PM
#9
4th Gear Member
Join Date: Nov 2005
Location: FLORIDA
Posts: 1,536
RE: FREE Oil change
But I see no reason to send a letter. You did not use there oil, and Im curios why you changed your oil only after 1 month w/ synthetic anyways. That free oil chang is using there supplies. Also, that $10 includes disposal
11-04-2006, 03:00 PM
#10
5th Gear Member
Join Date: Jun 2006
Location: Long Island, NY
Posts: 3,095
RE: FREE Oil change
greatest deal ever
on my jeep we got them to throw in lifetime oil changes....so every 3000 miles we bring it in and they change the oil for free
We just recently changed it ourselves and put mobil 1 in and it seems to idle/run better so maybe we'll stick with this. at 25 bux a pop for oil changes and like 10 oil changes on it so far...seems really good. And they have our name on file and we have a card that says it so we get it every time no fight. The first time the oil was going to be changed though we said hey lets do it. We butchered the oil filter and couldnt get it off it was so tight. We gave up before we did the screw driver through the filter shoot for hell idea.
on my jeep we got them to throw in lifetime oil changes....so every 3000 miles we bring it in and they change the oil for free
We just recently changed it ourselves and put mobil 1 in and it seems to idle/run better so maybe we'll stick with this. at 25 bux a pop for oil changes and like 10 oil changes on it so far...seems really good. And they have our name on file and we have a card that says it so we get it every time no fight. The first time the oil was going to be changed though we said hey lets do it. We butchered the oil filter and couldnt get it off it was so tight. We gave up before we did the screw driver through the filter shoot for hell idea.