Bama Chips
08-25-2009, 03:32 PM
#1
1st Gear Member
Thread Starter
Join Date: Aug 2009
Location: Minnesota
Posts: 85
Bama Chips
Hey guys I need your advise on this company. I placed an order over 2 weeks ago and I have sent 3 emails asking about the status of my order. I have not heard back from them and I even try calling and it rings a few times and goes to voicemail. I just hope that I didnt get scammed.
08-25-2009, 03:37 PM
#2
5th Gear Member
Join Date: Jun 2008
Location: Brandon, Florida
Posts: 2,616
Hey guys I need your advise on this company. I placed an order over 2 weeks ago and I have sent 3 emails asking about the status of my order. I have not heard back from them and I even try calling and it rings a few times and goes to voicemail. I just hope that I didnt get scammed.
08-25-2009, 03:43 PM
#3
5th Gear Member
Join Date: Feb 2007
Location: Hawaii
Posts: 2,211
you didn't get scammed...but this is a very common theme in the tuning industry
You're lucky it has only been a few weeks. A few of the tuners for the F-150 community commonly take upwards of 6 MONTHS to get you your tunes.
Are you getting custom custom tunes? or just custom canned tunes? Usually the major Tuners can crank out a Custom Canned tune for your car in a day or so. They keep an entire stock of PCM profiles ready to load up and e-mail out.
How did you place your order? Did you ever talk with a real person? I would see about getting a status update that way. I personally will never do business with a company that won't at least answer their damn phone or offer some sort of interaction.
You're lucky it has only been a few weeks. A few of the tuners for the F-150 community commonly take upwards of 6 MONTHS to get you your tunes.
Are you getting custom custom tunes? or just custom canned tunes? Usually the major Tuners can crank out a Custom Canned tune for your car in a day or so. They keep an entire stock of PCM profiles ready to load up and e-mail out.
How did you place your order? Did you ever talk with a real person? I would see about getting a status update that way. I personally will never do business with a company that won't at least answer their damn phone or offer some sort of interaction.
08-25-2009, 04:13 PM
#5
2nd Gear Member
Join Date: Jul 2006
Location: VA
Posts: 344
First set of tunes I got from Bama took about a month (that was back in 2007).
I had some issues with them and was concerned given the problems I had trying to get in contact to get a status on the initial order.
Doug responded to my email within 24 hours and the next morning I was on the phone with him while he was tweaking the tunes and re-sending.
About 6 months later the stealership 'stealth' upgraded my strat code so again I contacted Doug and he had updated tunes to me the next day.
Now, that was ~2 years ago so I can only imagine how busy he is these days.
I guess my point is it's worth the wait; Doug's pretty cool and very responsive once you get his attention.
Patience, Grasshopper.
I had some issues with them and was concerned given the problems I had trying to get in contact to get a status on the initial order.
Doug responded to my email within 24 hours and the next morning I was on the phone with him while he was tweaking the tunes and re-sending.
About 6 months later the stealership 'stealth' upgraded my strat code so again I contacted Doug and he had updated tunes to me the next day.
Now, that was ~2 years ago so I can only imagine how busy he is these days.
I guess my point is it's worth the wait; Doug's pretty cool and very responsive once you get his attention.
Patience, Grasshopper.
08-25-2009, 04:14 PM
#6
2nd Gear Member
Join Date: Feb 2008
Location: Torrance, CA
Posts: 292
It's not a scam. I ordered a SCT and custom tunes from Doug a couple months back and it took about 4 weeks to recieve them. For me it was because the SCT was on backorder which I didn't know but Doug got back to me a few days after I emailed him.
08-25-2009, 04:41 PM
#8
2nd Gear Member
Join Date: May 2009
Location: Texas
Posts: 186
I ordered on July 27th and haven't recieved my order yet. I ordered an SCT X3.
What irks me is that they showed they had 1021 SCT X3's in stock at the time of my order. That is misleading.
I can't wait to get my tune, I'm sure it will be great. I plan to talk up the tune, but I will also let people know they must be patient.
What irks me is that they showed they had 1021 SCT X3's in stock at the time of my order. That is misleading.
I can't wait to get my tune, I'm sure it will be great. I plan to talk up the tune, but I will also let people know they must be patient.
08-25-2009, 05:11 PM
#10
1st Gear Member
Thread Starter
Join Date: Aug 2009
Location: Minnesota
Posts: 85
Then why does the website say 7-10 business days, if its taking some guys a month to recieve their order. I sent the money and now I have to wait till he has a moment???