Originally Posted by HypromanGT

Ugh, I was so hoping that this move to AM would fix these issues. I don't understand why businesses set unrealistic expectations when they have a pretty good idea that they will be slammed and not be able to deliver to those expectations. I don't think anyone would care AM was telling customers on their website BEFORE they purchased the tunes that due to ridiculous volume, it would take two weeks (or whatever is realistic). Telling someone 3-5 days and then not delivering almost two weeks later (and not updating the customer in any way) is not a great way to retain business.

Up until now I've been relatively silent on the whole Bama Chips customer service stuff, as I never personally have had a problem with the company; they have always been fast and super helpful. It sounds like possibly the curse of the bad customer service has been passed onto AM (at least temporarily...).

EDIT: Of course someone from AM posts as I am typing up my little rant. I think my points are still valid, but I will say that is it nice to have some form of communication from the business. You get back a few points, AM; don't let us down!

Originally Posted by loudnlow

Should've went with brenspeed.

Originally Posted by omarV6

i have received an email, saying that they need my tuner serial number. what bothers me is that they never asked for it before...was i supposed to know already?
i like AM and i will continue to purchase tunes and stuff from them, since they are the cheapest/ and one of the best named tunes out there (now with bama) but they should tell us what to include in the email...


this is what i received from them in the email that came right after i ordered the tune...this is the first email i got from them not the one requesting the tune...they are good about this though,




(IT DOESNT say tuner serial number)

Originally Posted by howarmat

The email you got look like the generic one that gets send after all tune purchases automatically. Like Emily stated if you are ordering just a tune they will need your serial number on the device but if they have that on reacord (you ordered the tuner from them before) or are ordering the tuner also, they already have that info and can write the tunes. That is why it was not asked in the email you posted.

Originally Posted by Fleming23

I have not recieved my CAI or loaded tuner yet (only ordered it on 3/24) but I did receive a very quick response from Emily today stating the following;

"I checked on your order for you, it should be shipping out later today or tomorrow for you. Shipping to Georgia usually takes about two to three business days, so you will probably get your order on Friday or Monday. In the mean time, please feel free to let me know if you have any other questions, I'm always happy to help."

This is exactly the kind of turn around I expected and could not ask for much better customer service.

Originally Posted by bigscott

Thats just plain bad business. I have spoke with doug on the phone and he seems like a good guy. But this is nooooo way to run a business. Ill be ordering from brenspeed even tho id love a bama tune. At least with them ill get what i want when i want it.

Originally Posted by brad281

I totally agree. He's had time issues ever since he became popular with the tunes. It's not a new thing for him. It's also not like every tune is custom, he must have the pcm codes saved on a hard drive for each combo out there. He's done so many, plus he could just modify the ones that ask for it from his saved files, that's just me assuming. Wouldn't that make sense? There are so many owners out there with the same tuner, cai, and transmissions.