Just got off the phone with the zone rep. She was no help. She says Ford wants us to take the broken car home and they'll get back to us when they have a fix. We asked for the contact info for her superior and she refused to give it to us. She seemed to be reading statements from a prepared script, as she would not answer even simple yes/no questions (such as "So you are telling us to take our broken car home and wait until Ford figures out how to fix it?)

Interestingly, my uncle (at another dealership in another state) cannot find any of his contacts to confirm anything about any widespread defect under investigation. His service manager said they would have figured out a way to get Ford to approve a new engine - I guess Purvis Ford isn't that clever.

I really hate attorneys, but it's looking like we may be headed that way. If anyone has any contact info (phone or email) for anyone in Ford who can actually make a decision, please PM me.

 

I feel for you. Trying to deal with a large corporation and getting nowhere can drive the average person nutz. I've been following your problem per your other thread and am glad you're keeping us updated, as well as appearing to maintain a level head. Hang in there.

 

This is old (2005) but perhaps the phone numbers are still valid?

http://www.allfordmustangs.com/forum...onal-reps.html

Hope you get this resolved fast! I would never darken that dealership's doorstep again! Thank GOD for how awesome King's Ford is here in Cincy. Finding a really good service dept. was honestly a huge factor in me staying with Ford...

 

didnt they tell you by COB Tuesday?

 

There obviously trying to find a solution. But it takes time. you have to remember this is a HUGE Corporation with tons of things they have to worry about. The Ford line up is pretty damn big if you really think about how many different vehicles they make.

So just relax, they will find the problem asap. Its trial and error time for them right now.

 

I think that's understood by the majority. However, the least they can do for the consumer that's in the middle of this mess is to provide something in writing that tells them that they stand behind their product and that they will make good; be it a new engine or new vehicle; rather than essentially telling them "Here's your pile of junk. We'll get back to you."

Whether Ford handles this matter delicately will make or break if the affected folks buy another Ford again.

 

you make a valid point sir, But I think we should already know that they stand behind their products. Ford has been better and better with every year with this new CEO...

 

I don't argue that Ford has comparatively improved by leaps and bounds. But put yourself in the OP's position and I have little doubt that you'd be on pins 'n needles.

 

I have been impressed by all the PR Ford is getting lately on their vehicles and seeing the development of the last couple of years has shown that Ford is serious about changing their image. That said I am disappointed with how they are treating you regarding your purchase. I am not going to apologize for Ford nor make excuses for them. I am surprised at the amount of people who seemed to want to do that.

It is true that nothing or no one is perfect. However, I disagree with throwing the car back at the customer and expecting them to continue to drive it in this condition. I think the OP is trying to give Ford a chance here, but how many chances do they need to make this right?

Hang in there OP. I hope that this turns out positive for you.

 

I know I'm jumping into this pretty late in the discussion, but I think it's sort of odd that so many people seem to be telling the OP that it's not a big deal and he should just be patient. I seriously doubt any of us would tolerate being told that we have to accept continuing to drive a brand new car with an engine which is in the process of eating itself. I've seen many people on here acting FAR more brash and upset over water leaks than this gentleman is about a faulty engine... Just food for thought, absolutely NOT trying to fan flames...rather just to add my perspective on it ;-)