Stay away form this company. I ordered a diablo predator for my 05. first it took almost, 2 weeks to arrive then when I got it it was for a 04 mach. I had to pay for the shipping to sent it back. This was a week ago. I have tried contacting them about 3 times to no prevail. I finally contacted them and they advised me they just recieved the predator i sent them and all will probably have my package by tues. The customer service is horrible and the people are very rude, acted like it was my fault i recieved the wrong predator.

 

I have been talking about customer service being mor important than price for years!! I buy from Brent at www.brenspeed.com he can get anything for the 05, thanks for the heads up on that company, they won't be hearing from us in the future!

 

I agree I would rather pay a little more, and know that the people I buy from are gonna make things right when they F%^ up. I too will stay away from them. Thanks for the heads up.

 

yea.. sorry to hear.. things like that sux and put stress on you and if there isnt enough in the world all ready. Just trie dot keep an eye on the goal.. more hp

 

These guys have been pretty good so far; can't speak for their customer service because I haven't had a problem with them. I ordered a Bassani X pipe & axle back and a C&L cold air system on Mon. and it was at my door on Fri. They had the best prices that I could find too...

http://lightningforceperformance.com/home.php

 

Luckily someone gave us the heads up on the thread over here so I decided that before one mans opinion of our company, customer service, and employee's put a bad taste in everyones mouth i'd enlighten you guys on the situation.

First off Brad ordered a predator from us and it was shipped out very promptly. I will post tracking information as well as order dates tomorrow when I get to work. Anyway he informed us that he had recieved the wrong item. I said please send it back, and we will send you the correct item. You guys must realize that we have people try to rip us off every single day so as a business we must cover ourselves and yet still take care of our customers. Brad was VERY prompt in giving us a return UPS tracking # which did show up valid. Rather than wait for the part to come back to us (like almost every other company does) we went ahead and shipped him another predator that day of course hoping we were dealing with a honest guy. His predator arrived here friday just as we expected AND hoped it would. He is an honest guy.

His predator should be in his hands tuesday due to the holiday.


Now as for rude, bad, customer service I am not sure Brad where you come off with this statement? Everytime you call I have apologized and told you that we are very sorry this happend. I realize that its bad enough to have to wait 3 - 5 days for UPS to deliver something but when it comes in and its the wrong thing it just makes it worse. I believe the last time you contacted us "before I knew of this thread" i even told you that whatever you need you call ask for me and I will give it to you at our cost just to make up for this error.

I really dont know what more you want? Did we make a mistake???? well techinally yes and techincally no. That predator was drop shipped from DiabloSport they made the mistake. We still take the heat from it because your order was with us NOT them which is just fine its the nature of the business. I hope as a consumer and customer you realize that mistakes happen all the time in business its just something that is almost unavoidable. I think personally that we have handled this situation in a friendly and timely manor. Now if you feel different that is ok. You can call me at 601 488 1062 "business line" tomorrow and we can talk further.

I offer an apology here PUBLICLY for the error, time, and confusion your order has caused. I also offer an apology on our company's part for anything that was said or done to make you feel like this was in any way shape or form YOUR FAULT. Obviously it was NOT our intention to make you feel this way. We have never "to our knowledge" had anyone unhappy with the service here...... we dont really want to start now. If you had expressed your feelings on the phone I am sure they would have been delt with appropriately. However, everytime you call you sound calm cool and collected. No sound or hint of animosity or anger. I didnt feel there was any miscommunication but there must have been.


Anyway please call tomorrow. Lets talk. Lets work it out like adults. I am sure you will walk away from this experience alot happier that way....... You may never order from us again, but thats not really the goal. The goal is to just simply put get on the same page and not have you feel that we have in any way ripped you off or have you feel like we think its your fault there was a mistake made.


Look foward to your call.

thanks

 

" First off Brad ordered a predator from us and it was shipped out very promptly." ---- maybe you should have not rushed the shipment and spend the 2 minutes to make sure your sending the right item

" Brad was VERY prompt in giving us a return UPS tracking # which did show up valid." -- which still leaves the point that HE had to pay for shipping and nothing in your 3 page damage report talked about refunding that back.. I too got stuck with payin gfor shipping on springs because they shipped it to the wrong place (not your shop though).

I do have to give you credit.. your trying to mend things.. thats more then I can say about other places..

 

Good points.

We always refund shipping cost to send something back to us. We have brad's CC # on file and we ARE going to refund him the shipping cost. I am almost 100% sure we explained to him to shoot us an email with shipping cost in order to refund him for it.

That is just company policy. Not something I can do on this occasion or wouldnt do on another.......we have and always will do that.


" First off Brad ordered a predator from us and it was shipped out very promptly." ---- maybe you should have not rushed the shipment and spend the 2 minutes to make sure your sending the right item
DID YOU READ ABOVE? WE HAD DIABLOSPORT DROP SHIP THIS ITEM TO BRAD. WE SENT THE ORDER TO THEM IMMEDIATELY AND MADE SURE THEY GOT IT OUT IN A TIMELY MANOR....... WE DIDNT MESS ANYTHING UP....THEY DID. BUT SINCE THIS IS THE NATURE OF THE BUSINESS WE TAKE THE BLAME.


THANKS

 

I agree they are tryin to help. It just isnt fair to wreck a companys business because of a misunderstanding. We have to be carefull what we say here, because potentially thousands of people [customers] can be affected by it. But Im guilty of that too. When I got a bad hoodscoop from Roush Performance, I was ready to kill. I had a hell of a time gettin them on the phone and my email went unanswered. But when I finally DID get ahold of em, they were very willing to help. They are even sending me a new scoop, prepainted, and if they cant do that, they will pay for the painting. What more can you ask of a company? So I guess the point is, give the company you are having trouble with a fair chance to help. But if all else fails, trash away! Its good to know what outfits to stay away from as well as which are good.

 

I think we have more than shown we are willing to work with Brad.

Obivously mistakes are made....... we cant be perfect


When mistakes are made we just ask that the customer try to understand we didnt knowingly send them the wrong part...... and as I said before we will make good on it. In these situations thats the best anyone can do or hope for.


thanks