Coolblueperformance.com
Joined: Mar 2005
Posts: 32
From:
RE: Coolblueperformance.com
For the people that have ordered from coolblueperformance in the past, do they keep up with the tracking info on their website. I ordered the CAI/Predator package early last friday and it still just is listed as new order. I called Monday to check on it and they said it would be shipped out the next day. It is still listed as new order on the website. Does anyone have any experience with this tracking? Thanks.
Joined: Oct 2004
Posts: 13
RE: Coolblueperformance.com
Yes we keep up with the tracking.......Yours will be updated today with tracking information on the website, however, it sends you an email with updated invoice with tracking # as well. If you have any other questions regarding your order please call us.
thanks
thanks
1st Gear Member
Joined: Jun 2005
Posts: 83
From:
RE: Coolblueperformance.com
It's good to see thigs are getting solved. I'm not taking sides here but would like to offer my feelings (applies to anyone and all)..
As was mentioned, any one single person can really do harm to a company's reputation (especially online). I would like to think all companies try their best at pleasing all their customers. Granted there are some more so than others. If you can solve the problem and/or discuss with the company before jumping up in "kill" mode and posting like crazy, that could prove that there were legitimate mistakes on whoever's end. Don't get me wrong, I'm not saying Brad810 did anything wrong. In fact he had all the reason to be upset as would anyone. But as you can see, discussing it further solved the problem and a mutual understanding was a result.
Many times have I seen this with customers and companies, where the problem relied on a simple form of miscommunication. All consumers have the right to be upset when an order goes wrong, especially when your anticipating the receipt of your new mod with excitement. Hell I would to and can completely understand. Please keep in mind to give the company the benefit of the doubt. A simple phone call and in most cases an email can solve the problem. However if the company continues to blow you off and/or feed you with BS...by all means let the masses know so that they do not experience the same problem.
While I don't know either of you (CoolBlue and/or Brad), I'm glad to see things were figured out before any real damage could be done.
As was mentioned, any one single person can really do harm to a company's reputation (especially online). I would like to think all companies try their best at pleasing all their customers. Granted there are some more so than others. If you can solve the problem and/or discuss with the company before jumping up in "kill" mode and posting like crazy, that could prove that there were legitimate mistakes on whoever's end. Don't get me wrong, I'm not saying Brad810 did anything wrong. In fact he had all the reason to be upset as would anyone. But as you can see, discussing it further solved the problem and a mutual understanding was a result.
Many times have I seen this with customers and companies, where the problem relied on a simple form of miscommunication. All consumers have the right to be upset when an order goes wrong, especially when your anticipating the receipt of your new mod with excitement. Hell I would to and can completely understand. Please keep in mind to give the company the benefit of the doubt. A simple phone call and in most cases an email can solve the problem. However if the company continues to blow you off and/or feed you with BS...by all means let the masses know so that they do not experience the same problem.
While I don't know either of you (CoolBlue and/or Brad), I'm glad to see things were figured out before any real damage could be done.
