Brenspeed no longer free shipping
11-02-2010, 08:18 AM
#41
Former Sponsor
Join Date: Apr 2005
Location: IN
Posts: 495
11-02-2010, 08:30 AM
#42
5th Gear Member
Join Date: Apr 2008
Location: Acworth, GA
Posts: 3,666
The flat rate sounds reasonable to me as well. I had a great experience ordering the SCT Xcal tuner with custom tunes. One of the tunes was incorrect, however, the tuning dept. emailed me the correct tune and assisted me over the phone. Excellent customer service!!!! =-)
11-02-2010, 12:10 PM
#45
Former Sponsor
Join Date: Sep 2006
Location: GA
Posts: 1,002
Working in retail for many years I can tell you they were more than likley paying alot more then .40 for an oil filter, I would venture anywhere from $1.50 to $2.00 and maybe even more. The metal alone on an oil filter costs more then .40 cents.
With that out of the way, I think it is just rude that people want super discounts, great customer service and want free shipping on top. The carriers keep uping their prices, I know I was informed by fed ex that there was going to be a 5.9% rate increase come January 2011. How do you expect places like Brenspeed to survive if they are taking a loss on a large portion of items they are selling?
Yes they make some large profit on some things, but it is not pure profit, calculate costs to pay employees, health insurance, rent/morgauge plus energy costs and their profit is cut into big time.
Dont get me wrong, I love to see free shipping, but when you are buying an item anywhere between $5 to $100 you should not expect free shipping unless you are buying that item with another item.
With that out of the way, I think it is just rude that people want super discounts, great customer service and want free shipping on top. The carriers keep uping their prices, I know I was informed by fed ex that there was going to be a 5.9% rate increase come January 2011. How do you expect places like Brenspeed to survive if they are taking a loss on a large portion of items they are selling?
Yes they make some large profit on some things, but it is not pure profit, calculate costs to pay employees, health insurance, rent/morgauge plus energy costs and their profit is cut into big time.
Dont get me wrong, I love to see free shipping, but when you are buying an item anywhere between $5 to $100 you should not expect free shipping unless you are buying that item with another item.
11-02-2010, 02:19 PM
#46
3rd Gear Member
Join Date: Dec 2009
Location: TN
Posts: 671
I've had nothing but great service from Brenspeed. Be glad they don't charge for consulting or tech assistance! They know their products and they provide great customer service. No need to whine over 15 bucks IMO. For most shipped items it's a steal.
11-02-2010, 04:02 PM
#47
5th Gear Member
Join Date: Mar 2007
Location: Florida
Posts: 3,062
Brenspeed rocks for many reasons. I can't tell you how many emails Chandler has replied to, and every single one of them has not only been polite and down to earth, but have always been honest about modifications and whether or not they are worth it. I've never gotten a bill for that either. Customer service like this rarely exists anymore, and Brenspeed stands in a crowd of very few that can claim to take care of customers the way they do. $15 won't ever stop me from buying anything from them.
Customer service like this rarely exists anymore, and Brenspeed stands in a crowd of very few that can claim to take care of customers the way they do. $15 won't ever stop me from buying anything from them.
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