Bad drive shaft on new 2013 GT

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11-30-2012, 08:37 AM

#11

FordService

Official Ford Rep

Join Date: Oct 2010

Location: MI

Posts: 1,075

Quote:

Originally Posted by SlyStrat

Only a month old. Had vibration between 55-70 mph.
Ford dealer just called and said the new replacement shaft is wobbling too.
Now what?

Hi SlyStrat,

I'm happy to jump in here and see how I can help. Send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; I'll get your case escalated and get your regional customer service manager involved.

Quote:

Originally Posted by Entaille

maybe its not the drive shaft, if the new one is wobbling, too.

you shouldn't have to ask now what. your dealer should diagnose the problem and fix it. if they can't, you can escalate the case, but give them a chance to fix it or prove they can't fix it, first.

Quote:

Originally Posted by Entaille

...there is also a couple of ford CS reps that browse the forum sometimes - you could find them and PM them - they can escalate the case and get further remote assistance as needed.

Quote:

Originally Posted by Gary Ugarek

Could be the fit within the tranny or rear axle?

Bad U-joints have been known to cause this and another cause if the mechanic installed the same broken DS, this has happened before as well. Same as a Dr. amputating the wrong foot.

Quote:

Originally Posted by Cristoff

My guess is that it isn't the driveshaft and that the dealership mis-diagnosed the problem. I agree with most of the posts here and let the dealership fix it correctly under warranty.

If they don't come up with anything soon, PM one of the CS folks here and they can help you move it up the chain at Ford...

Quote:

Originally Posted by greenwithenvy13

Had the same problem on my 2013 Mustang GT. I had a rear end leak right were the drive shaft comes into the rear end. When they fixed it the drive shaft had that wobble. They put in a new one and the same affect until my 2nd new one that works smoothly. Just Have them put in a another new drive shaft until it works

Thanks for the endorsements and great suggestions, folks!

Have a great day,
Crystal

11-30-2012, 11:57 AM

#12

SlyStrat

Thread Starter

Join Date: Aug 2012

Location: Ohio

Posts: 9

The Ford dealer just called and said its ready and very smooth riding.
They turned the flange and re-bolted it.
Gonna pick it up soon.

11-30-2012, 08:50 PM

#13

808muscle

5th Gear Member

Join Date: Oct 2009

Location: Maui

Posts: 4,752

Give us an update after you get her back.

11-30-2012, 09:25 PM

#14

SlyStrat

Thread Starter

Join Date: Aug 2012

Location: Ohio

Posts: 9

It rides very smooth. Totally different car now. The tech rotated the flange a couple times and that solved the problem.
That vibration actually made it easy to know my speed on the highway. Now I have to keep looking at my speedometer!
On another note, I had them install GT500 axle back mufflers. They are quieter
than the stockers when cruising. Can't even hear them inside. No drone at all. Only come alive with acceleration. I kinda miss the stockers.